Giovanco Reviews 475

I ordered 3 items, which arrived about 4-5 weeks after I placed the order so plan ahead. Then items were small could not fit any of the items. You have to get a return address and form to complete the return. It took me about 6 emails to get this information. Each time I asked to return the items they responded with a question so that extended the process an additional week since they respond 24-48 hours. Which is not bad until you see that it's not a resolution to your request just another question to prolong the return process and its at your expense so this could cost you 15-20% of your order just things to keep in mind.
This all took place 22 October 2025-current I should have refund Jan 2026

More than 2 months, waiting..

Order No. GV00914755

I ordered a jacket back in October....to this day, it has still not arrived.....the absolute worse...excuses, excuses...NEVER AGAIN

Items are unusual and nice but can be a challenging fit and because i.e. not sure they make clothing for tall people? I found that the waist and chest ratio weren't favourable to me. Quality of clothing and style are fantastic. Returns policy can be improved, you can nor return/exchange for the right size as you would spend a lot of money trying to return it. Communication and customer service is great.

I waited about (3) month for my order, and when it arrived it was stuffed in a sack like trash, the items were made of flimsy material and know-one should ever purchase from them ever again. Will report to The Better Business Bureau!!!

Scam!!!Product is terrible quality, bad costumer service.

Unfortunately I cannot give one billion negative star under ZERO. If you want to have the worse experience in your entiere life, This is the right company to deal with, they are scammers, thiefs, dishonest and extremely fake. you order somethhing and they send you less than GARGAGE, when send you send it to, because it takes them ages to do so.
DO NOT ORDER ANY THING FROM THESE DIRTY AND CROCKED PEOPLE

⭐️ 1-Star Review – Extremely Disappointing Quality & Misleading Product Imagery

I placed my order (Order No. GV008547**) on 25/10/2025, with the website clearly stating a processing time of 3–5 days and shipping of 10–20 days. The item only arrived today, taking more than double the upper estimate. Throughout the entire process, my order number had no relevance or function on the website, offering no updates or tracking. I only received the correct tracking information from the delivery company at the point of attempted delivery.

Unfortunately, the poor customer experience didn’t end there.

The double-breasted jacket and jeans set is of very poor quality. It is immediately clear that no quality control checks were carried out before dispatch. The stitching around the pockets is completely frayed, with loose threads all over the garment. The fabric itself feels cheap and nothing like what was advertised.

The product images are highly misleading. In the photos, the denim jacket appears to have gold buttons, but the item received has small, dark plastic tortoiseshell buttons that look entirely different and very low quality. The sleeve buttons also arrive completely open, which was not shown or described anywhere on the product page.

After receiving the item, I looked into reviews on other websites and found many customers saying the same thing: that the images on this brand’s website are likely AI-generated or heavily photoshopped, and the products customers receive look nothing like what’s advertised. Sadly, my experience aligns perfectly with that consensus.

Overall, I am extremely disappointed with this purchase. The garment bears little resemblance to the product description or images on the official website, the quality is unacceptable, and the order/shipping process was confusing and unprofessional.

I would not recommend this brand or product.

DO NOT ORDER FROM HERE!! JUST A BIG SCAM! ORDERED SOMETHING OVER A MONTH AGO AND IT HASN'T EVEN SHIPPED YET! AND THEY SENT ME SOME BS SAYING THEY CAN'T GIVE ME A REFUND! PLEASE STAY AWAY! THEY ARE JUST CRIMINALS!

DO NOT ORDER FROM HERE!! JUST A BIG SCAM! ORDERED SOMETHING OVER A MONTH AGO AND IT HASN'T EVEN SHIPPED YET! AND THEY SENT ME SOME BS SAYING THEY CAN'T GIVE ME A REFUND! PLEASE STAY AWAY! THEY ARE JUST CRIMINALS!

I puchased 2 items in their website giovarno.com and it arrived later than what is stated in thei website. Now I received both but the other looked so different from what they have posted on their website. So I emailed them to return the other pair of shoes and get my money back but they havent response to me yet. So I tried ringing their number provided in their website but still no answer. I sent them a message in whatsapp but still no response. Also Id like to note that they have different brand names like here in trust pilot they are giovanco then their website is giovarno then in their whatsapp they are called gioverra which is shadey. Anyways I am disappointed with the shoes I received, I felt deceived and Id like to return it and have my money back. I do not recommend this company at all.

Ordered two separate orders. It was at least three to four weeks before the items were even shipped even though they were already paid for.
Customer service I'm not really sure if that is AI but I was very disappointed because they have really really nice stuff but the customer service sucked and why does it take so long for the item to be shipped we ordered this in October for New Year's Eve and just only got one item so far. They should be telling customers that they're shipping things from Hong Kong that may take forever to get here that's a disappointment and I hate to have to not order from them again because I love the things that they have for my husband. the two coats we order still have not arrived although they said the coats will come before the blue jeans suit but they didn't. I hate to be tough on them and I WANT to ask for a refund just because it took so long and because I still don't have the other two items that were ordered when they were ordered in October I think this shipping and customer service department for this company needs a complete overhaul because once people start reading these reviews they're not going to be ordering from you because you guys don't have your stuff together.

E-mailed the company for refund because my order still hasn't updated about shipping details, I haven't heard anything from the company at all l. Unfortunately what I ordered won't be here fast enough for the trip I'm going on .the delivery time is way to long and there isn't a way to directly contact anyone please just REFUND MY MONEY!! My order number was gv00909326

My name is Avelardo Maya and I placed an order today 11/23/2025 for $144.05. My order number is GV00901200. At the time I placed the order I was unaware that the shipping timeframe would be longer than 2 weeks. I was under the impression I would receive it sooner. I have an event coming up and it won’t arrive on time. I would like to cancel the entire order expeditiously. Please notify me of the next steps as soon as possible.

I ve just received a jacket from Giovanco and it looks nothing like what was advertised on the website: they don t want me to return the item but just offering me a voucher for my next purchase! Disgusting!

Don't get anything this cheating web site
Look to cheating they they are refund on sep my order its order in October and I received something else and u said we can't refund if u want refund will give 10% only this cheating u delivered something its not my order totally different and u cheating not all for me for four five customer oi know this Webb there the I F ing money don't trust

The variety of products looks good attractive to buy ,but the shipping process is ZERO...I've waited a month and 5 days for this company to ship my paid items and they never did .The worse is they keep on asking more waiting time ...I had to request a refund and thank goodness ,I got my refund . This company is not reliable and I am not suggesting anyone to use their services.

Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timeframe is 10-20 days. I was under the impression I would receive it sooner. I have a vacation that I was purchasing it for and it won’t arrive on time. I would like to cancel the order expeditiously. Please notify me of the next steps as soon as possible.

"If I didn't define myself for myself, I would be crunched into other people's fantasies for me and eaten alive" Audre Lorde

I Ordered a mens casual raw edge demin long sleeve pockets drawstring string hooded jacket / dark blue 2XL Order ID Number 776066-GV00845667 I received my ordered after 4 weeks. I like it and it seems to be good quality, but the jacket is way too small, Instantly I placed an order on Nov 5th, for the same item but 3XL ID Number776066-GV00871593 with another sweater thinking Im going to request a return and get a refund for the one I had already received, but there's no way I can't get return to get a refund now I regretted it that I had placed a second order for over $104,97.
I emailed them i have not hear anything.
If shipping was faster and have a better customer service I would definitely give it a 4 stars.
No customer service, even they say they have a return policy there's no way ypu can return their products and shipping can take over a month.