I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
Company replied
Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect Everyday Essential
This T-shirt is my new favorite! The fabric is soft, holds its shape well, and doesn’t fade even after multiple washes. The fit is relaxed but still flattering.
July 17, 2025
Unprompted review
Reply from Giovanco
Hi Leander ，
It's wonderful to hear how much you appreciate the ultra-soft fabric, colorfast durability, and thoughtfully designed fit (relaxed yet flattering is our goal!).
We obsess over these details, so knowing they resonate with you means the world.
Giovanco Team
complaint@giovanco.com
Advertisement
Amazing quality Beautiful selection
I can always rely on Giovanco to have what I’m looking for in an excellent quality.
July 24, 2025
Unprompted review
Reply from Giovanco
Hi Alden，
Knowing that you consistently trust usto deliver the outstanding quality you expect is the highest compliment we could receive.
We pour our passion into every detail because customers like you deserve nothing less. Your loyalty inspires us to keep raising the bar, and we’re committed to continuing to exceed your expectations with every piece you choose.
With sincere gratitude,
Giovanco Team
complaint@giovanco.com
Very quick with my refund…
Very quick with my refund request and helpful!
July 24, 2025
Unprompted review
Reply from Giovanco
Hi Dorian,
We are very happy that we can offer prompt and helpful service.
You are always welcome to contact us if you have further questions.
Giovanco Team
complaint@giovanco.com
Excellent, But Needs Alterations
High-quality material and a sleek look, but the sleeves were slightly long for me. A quick tailor adjustment made it perfect. Still a great buy!
July 19, 2025
Unprompted review
Reply from Giovanco
Hi Quentin,
We are very grateful for your honesty about the sleeve length. We are glad that your tailor adjusted it quickly to make it perfectly fit you! Your feedback is invaluable to us as it helps us continuously improve our design to meet the needs of future customers.
Although the changes are minor, we are glad that you still think it's worth more than its price. It is customers like you who inspire us to constantly offer fashionable and high-quality products at reasonable prices.
Thank you for your support. We hope you will visit again!
Giovanco Team
complaint@giovanco.com
Good variety and good quality with very cheap prices.
I love the variety and the fit of their clothes. The is a lot of choices and are very different to what you would see normally. Costumer service was also good when I needed a refund on a faulty item
July 17, 2025
Unprompted review
Reply from Giovanco
Hi Lennox,
We are very glad to hear that you like the diversity and unique styles of our clothing - our goal is to provide clothing that stands out and inspires confidence.
We are also very glad to know that our customer service team provided useful assistance when you needed a refund.
We are committed to making every interaction with us positive.
Giovanco Team
complaint@giovanco.com
Advertisement
Reply from Giovanco
Hi Teaton,
We’re so grateful for your feedback!
Delighting customers is our passion, and we’re always working to make our service even better.
Giovanco Team
complaint@giovanco.com
These dress pants are my new go-to for…
These dress pants are my new go-to for work. They’re lightweight, breathable, and don’t wrinkle easily. The fit is just right—not too tight, not too loose.
June 8, 2025
Unprompted review
Reply from Giovanco
Hi Meverett ,
Thanks for your feedback!
We’re especially glad the fit is just right for you—comfortable yet stylish, not too tight nor too loose. That’s exactly what we aim for with our designs!
We’d be honored to serve you again!
Giovanco Team
complaint@giovanco.com
Wow I placed a order back in early June…
Wow I placed a order back in early June an apparently after reading reviews about Giovanco it turns out I've been scammed by this company. no response to emails and the tracking is a complete joke.
July 22, 2025
Unprompted review
Reply from Giovanco
Hi Myron，
We sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we are not scam.After carefully reviewing our records, we couldn’t locate any previous email correspondence associated with your order email address.
To better assist you, may we kindly ask have you contacted us through any other channels (e.g., live chat, or a different email address)? If so, could you share those details with us by complaint@giovanco.com? We will check asap. We respond to all customer inquiries within 24 hours.
Your package status has been updated. For your convenience, we’ll continue to send tracking updates to your order email.
If you need further assistance or have additional questions, our support team is available.
Giovanco Team
complaint@giovanco.com
Horrible
Horrible! I would give 0 stars if I could. The clothing is nothing like shown on their website. Asked for a refund and was told they would not refund. Such a scam! I will never shop here again!!!!!😡😡😡😡😡
CAVEAT EMPTOR!!!
July 17, 2025
Unprompted review
Reply from Giovanco
Hello James,
We regret that the product didn’t work out for you.
Please don’t hesitate to reach out with your order details—we’d be happy to arrange a return or exchange within 30 days.
Thank you for giving us the chance to make this right for you.
Giovanco Team
complaint@giovanco.com
Advertisement
This company is a scam
This company is a scam. Really bad experience with my order, which took about two to deliver; and that was after repeated calls/email. The items delivered were , no other way to describe them, were garbage. Nothing like the items on the website. Just made referral to consumer regulatory agency in Maryland. I ordered quite a few items. Worst part, they stop responding to emails once the atrocity is committed
December 5, 2024
Unprompted review
Reply from Giovanco
Hi julius,
We sincerely regret that your experience with us did not meet your expectations. Please know that we take your feedback extremely seriously, and we are committed to making immediate improvements to prevent such issues in the future.
To better assist you, we’ve carefully reviewed our records and found that on April 19th, we received a return request from the email address associated with your account. Our customer service team responded on the same day (April 19th) .However, we never received a reply from you after that point.
Since you mentioned that you did not receive our response, we kindly ask did you attempt to contact us through a different email address or another channel (e.g, live chat)?If you still can’t locate our response, please contact us directly , and we’ll prioritize your case immediately.
We look forward to hearing from you soon.
Giovanco Team
complaint@giovanco.com
SCAM rogue traders, avoid like syphilis
Surely it’s possible to report this shyster of a ‘company’ to Trading Standards.
It’s shoddy gear, delivered three months late in the ‘wrong size: any returns must go to Hong King, in spite of the fact it was shipped from the U.K.
June 4, 2025
Unprompted review
Reply from Giovanco
Hi Mrs Randall，
We sincerely apologize for the inconvenience you've experienced with your recent order. It is never our intention to disappoint our valued customers, and we truly regret that we fell short of your expectations this time.
If you are unsatisfied with the product quality, sizing, or any other aspect, please contact our customer care team within 30 days of receiving your order to initiate a return. Please note that our return address is not in HK.
To facilitate a smooth return process and minimize any inconvenience, we strongly recommend email our team at complaint@giovanco.com.Please include your order number or order email,attach clear photos of the product(s) you wish to return.
We're here to help and will respond promptly to your inquiry.
Giovanco Team
complaint@giovanco.com
Horrible experience and communication communication
I'm convinced! That the positive reviews about this clothing line on here are completely fake And they paid for positive reviews I believe all the negative experiences are real because I ordered A green blazer from this merchant the beginning of April and now we are in July and I STILL haven't received my order. And every time I contacted the merchant it was a different reason or excuse as to why my order hasn't been received yet. I even asked for my refund multiple times and they didn't respond to that at all
July 7, 2025
Unprompted review
Reply from Giovanco
Hello Anthony,
We want to assure you that we fully understand your dissatisfaction. Your feedback is invaluable to us, and we take all customer experiences very seriously.
Regarding your recent interactions with our team, we’ve carefully reviewed our email records and can confirm that our customer service team has responded to all of your inquiries. If you haven’t received these replies, we kindly suggest checking your spam or junk folder, as sometimes our emails may be redirected there unintentionally.
Unfortunately, as your package is already in transit and being processed by our logistics team, we’re unable to intercept it for a refund at this stage. We sincerely apologize for any inconvenience this may cause and want to assure you that we’re doing everything possible to expedite the delivery of your package.
We deeply regret the delay and any frustration this has caused. Your patience and understanding mean a great deal to us, and we’re committed to resolving this matter to your satisfaction.
Giovanco Team
complaint@giovanco.com
These guys are out to deceive people
These guys are out to deceive people. It has been 6 months since I ordered for a jacket they advertised. Each time I reach out to them, they send a tracking link which appears fake to me. They repeatedly say things like clearing customs, etc . I believe the sequence of events are faked by them. They are a no-go company
July 7, 2025
Unprompted review
Reply from Giovanco
Hello Cyrus,
We sincerely apologize for the extended wait you’ve experienced with your order. Upon reviewing our records, we can confirm that your payment was successfully processed on May 1st.
We completely understand your frustration regarding the delay, and please know that we deeply regret any inconvenience this has caused. Our team is actively working to expedite the transportation of your package and ensure it reaches you as soon as possible.
Your satisfaction is our top priority, and we truly appreciate your patience and understanding while we work to deliver your order.
Giovanco Team
complaint@giovanco.com
Advertisement
The quality of material was cheap the…
The quality of material was cheap the shurt didn't even look like the shirt i ordered off the website!! It took a month to get here and it's china sized so it's all weird fitting and it was expensive. DO NOT BUY!
June 25, 2025
Unprompted review
Reply from Giovanco
Hello Tres ,
We regret that the product wasn’t as expected. We will provide feedback on this situation to the relevant departments in order to make necessary adjustments.
Our records show that our support team offered a solution on July 5th—please let us know if you need further assistance. For any concerns, contact us directly, and we’ll prioritize your case.
Giovanco Team
complaint@giovanco.com
Misleading Company
The companies material quality is okay. My issue is the return. They sent me sizes I wear daily and neither fit no where near to tue advertised size. The delayed responses to my return request but were responding to my second order color cusnge due to there website changing the color after checkout. They attempted to provide two options with return, a $41U.S. dollar code to purchase something else or $24 U.S. dollar refund which they are stating 30% refund. 30% of $93 is $27.90. They also mentioned shipping might range at $41 for return. I paid $93 total for my order and it's sad to try to offer me less than 50% or my full amount back and I'm with the 30 return policy window. Do not buy from this company at all.
June 25, 2025
Unprompted review
Reply from Giovanco
Hello Jesse,
We sincerely apologize that the item you received did not meet your size expectations. The partial refund or partial coupon we proposed are only suggestions for reference.
Alternatively, we’re happy to provide a full return of the item price by return . For your convenience, we’ll send detailed return instructions to the email associated with your order within the next few hours.Please check your inbox for these instructions.
Thank you again for your understanding, and we apologize for any inconvenience caused.
Giovanco Team
complaint@giovanco.com
Complete fraud
Complete fraud! Awful quality and total misrepresentation of size. Meant to be 5XL but was smaller than a kids size! Trousers were 24 inch waste top was 28 inch chest!!! STEER CLEAR!!!!!
June 24, 2025
Unprompted review
Reply from Giovanco
Hello Toks,
We sincerely appreciate you bringing this sizing issue to our attention, and we're truly sorry to hear that the product didn't meet your expectations.
We want to assure you that we've already escalated this sizing discrepancy to our product development and quality control teams for immediate review.
Thank you again for helping us improve. We truly value your business and hope to have another opportunity to provide you with a perfect fit in the future.
Giovanco Team
complaint@giovanco.com
This was
This was, hands down, one of the most disappointing purchases I’ve ever made online. The item took over two months to arrive, and when it finally did, I was shocked by how poor the quality was. The fabric and stitching were so bad that I couldn’t even use it as a lounge outfit — it went straight to the trash.
The product looked nothing like the photos on their website. The sizing, cut, and overall appearance were completely different and misleading.
To make matters worse, when I tried to return the item, they told me they would only refund 30% of what I paid — after a long and frustrating exchange with their customer service.
If you value your money, time, and expectations, I strongly recommend staying away from Giovonmo. There are far better and more trustworthy places to shop online.
June 28, 2025
Unprompted review
Reply from Giovanco
Hello Mo Esmaeili,
We sincerely apologize for the inconvenience and frustration caused by your recent shopping experience with us.
We truly regret that the pre-sale nature of the item resulted in unexpected delivery delays, and we deeply appreciate your patience and understanding in this matter.
Regarding the quality concerns you've raised, we take such feedback very seriously as part of our commitment to continuous improvement. If possible, we would greatly appreciate it if you could share some photos of the product issues you encountered by email. This will help our quality control team investigate and implement necessary improvements to prevent similar occurrences in the future.
The partial refund we mentioned is only a suggestion and for reference only, especially for some customers who are not convenient to return.
However, if you would prefer a return instead, please don't hesitate to contact us directly. We will immediately provide you with clear return instructions to facilitate the process.
Please feel free to reply to this email or contact our customer service team at support@giovanco.com for any further assistance.
Giovanco Team
complaint@giovanco.com
Advertisement
Scam company I ordered a blazer a month…
Scam company I ordered a blazer a month and 3 days ago. It took a week to ship the order says shipped and nothing has showed up yet.
June 26, 2025
Unprompted review
Reply from Giovanco
Hello Don,
Sorry for the delay in getting your order to you!
At present, your package is still in transit with our shipping carrier. While we had anticipated delivery by now, we are actively monitoring its progress and will provide you with updates in 1h.
Again, we deeply regret any inconvenience this has caused.
Giovanco Team
complaint@giovanco.com
These individuals are scammers
These individuals are scammers; I've read that other people received double orders, similar to what they did to me. They, of course, charged me twice, I was upset so I returned everything and now they won't return my money or respond to my emails. Be careful when ordering from them they also make you do all kinds of stuff to make the return difficult with the hopes, I'm sure that you will keep the merchandise.
June 2, 2025
Unprompted review
Reply from Giovanco
Hello Ive，
We are extremely sorry to hear about the issues.
We deeply regret the inconvenience you have experienced and want to take immediate steps to rectify the situation. Could you please provide us with your order information by the email address below ?
Your feedback is crucial in helping us improve, and we hope you will allow us the chance to make things right.
Giovanco Team
complaint@giovanco.com
I am shocked I have not received my…
I am shocked I have not received my Order, no response no Order details noting and it has been about a month now
June 2, 2025
Unprompted review
Reply from Giovanco
Hello JONATHAN,
We’re really sorry about the hold-up with your order!
Our team has been in direct contact with the shipping provider, stressing the urgency of your delivery. We value your trust in us and are taking all necessary steps to correct this delay.
Giovanco Team
complaint@giovanco.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.