I ordered items and they said they shipped on September 17th 2025. I’m now super concerned after the reviews I reading seeing that a number of customers haven’t received their orders. I’d like to know... See more
Company replied
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Review summary
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Reviews shaping this summary
Good evening! My name is Korey Gibson and I placed and order tonight on your site for $137.98. My order number is GV00883458. At the time I placed my order, I was unaware that the shipping timefram... See more
Company replied
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
Company replied
this cheating web site i order online and i received wrong order different from my order and send Email this not my order i order it they said we cant refund back from your location if you want wil... See more
Company replied
Company details
Written by the company
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contact info
Hong Kong
- support@giovanco.com
- giovanco.com
2.2
Poor
475 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just received my order
We just received in my order from yesterday that my wife order me for my birthday gifts from April 20th 2025 to May 19th 2025. She bought me eight items. Only two items came with Giovanco name tag. One of the items I did not even order it just would replace with another jacket . All the other product was in poor quality nothing like the website. Button falling off thread hanging this poor quality. Just ruined my birthday gifts. We want full refund, I would never purchase from this site ever again
May 20, 2025
Unprompted review
Reply from Giovanco
Hi DARRELL,
We deeply regret the inconvenience and frustration this situation has caused you.
Please rest assured that we are treating this matter with urgency. To help us investigate further, kindly share your order details (e.g., order number or contact email information). Our team will prioritize resolving this and provide you with updates promptly.
Your patience and feedback are invaluable to us. We appreciate your trust and will strive to make this right for you.
Giovanco Team
complaint@giovanco.com
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Pathetif shopping exp items not gettong dispatchex
Pathetif shopping experimce o have recd my order despite paying in full since 20-25 days days days now
GV00630605
Everytime i mail they say we are prioritising your order even status has not changed on portal i think its a fraud site
May 20, 2025
Unprompted review
Reply from Giovanco
Hi AKASH,
We sincerely apologize for the unexpected delay in the shipment of your order. Please rest assured that we are not a fraudulent website .After a thorough investigation, we're pleased to confirm that your order has now been successfully dispatched.
We will send you a separate email shortly with the tracking details
and a direct link to monitor your shipment's progress.
Our team is monitoring this shipment closely. Should there be any further updates or if you need assistance before delivery, please don't hesitate to reach out.
Warm regards,
Giovanco Team
complaint@giovanco.com
Delayed Shipping and Tracking Information
I have decided to write yet another review about GIOVANCO!
It essentially pertains to the recent one that I wrote, and it concerns an Online Order I placed with them on the 03 May 2025!
The item ordered and "Paid For In Full" is a Men's double breasted jacket which I saw in their 'Sophisticated' Facebook Advertising!
Today is the 19 May 2025, and I have yet to receive any confirmation from them that my order has been shipped or been handed over to a Courier Company for delivery!
I have been in frequent touch with (their so called), Giovanco Support Services and the the only feedback I am receiving from them is asking me to have "PATIENCE" .. that they are working with their WAREHOUSE in trying to expedite my order?
This is highly unusual for any Online Business and let me say that I have been dealing with many over the last few years - without a hitch.
In normal circumstances I receive a communication within the day that my order is being processed and that shipping will be expedited within a day or two (at the latest), with the relevant Tracking Details forwarded.
And then the Courier Company takes over their communications with me.
In this case I have received NOTHING - and I'm beginning to wonder if GIOVANCO IS A SCAM!!!
I HAVE EVERY RIGHT (AS A CUSTOMER) TO COME TO THIS CONCLUSION FROM THE WAY THEY OPERATE!!!
I have made them understand that I will be taking this matter up at a Higher Level and I hope that they will appreciate the fact that I am losing my Patience with them.. because at the end of the day, I do not like being cheated!
So GIOVANCO - if you folks are reading this Review, it's time for you to sit up, take note and dispatch My Order!
May 19, 2025
Unprompted review
Reply from Giovanco
Hello Chaman,
We're truly sorry about this unexpected delay!
For your reference, we've sent the updated order status to your registered email address. Kindly review the details at your earliest convenience.
Giovanco Team
complaint@giovanco.com
Don’t bye
, I was thinking about buying clothes from you, but I decided to look up some information first. I came across a lot of reviews, and unfortunately, most of them were really negative, which made me hesitate
May 16, 2025
Unprompted review
Reply from Giovanco
Hello Filimon,
We understand how frustrating it is to encounter negative comments, and we want to address your hesitation directly.
Although we are sorry that some customers have not had an ideal experience, we would like to assure you that we will take all feedback seriously and keep striving to improve.
To give you more confidence, we offer a 30-day return policy. Or if you have any other concerns, you can contact us directly and we are willing to answer them for you.
Your trust means everything to us. We are honored to prove that we can also provide you with an outstanding experience.
Giovanco Team
complaint@giovanco.com
Took 3 months to receive my shoes
May 15, 2025
Unprompted review
Reply from Giovanco
Hi Amin,
Please accept our heartfelt apologies for your order arriving later than expected. Feedback like yours helps us identify areas for improvement, and we're already working with our shipping partners to upgrade our delivery services.
Thank you for your understanding as we work to serve you better.
Giovanco Team
complaint@giovanco.com
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Very bad quality
Very bad quality. Bought a pair of linen pants and they started tearing off in multiple places in the very first use. Most reviews on the website are fake.
Shipping took a long time and had to follow up multiple times. Even after that, got the product after nearly 6 weeks.
May 11, 2025
Unprompted review
Reply from Giovanco
Hello Lakshminarayanan,
We sincerely apologize that the quality of the pants and the extended delivery time fell short of your expectations.
Please rest assured that we take your feedback very seriously. Our team has already prioritized your case and is working diligently to resolve this matter for you as quickly as possible.
You will receive updates directly from complaint@giovanco.com, so we kindly ask you to monitor your inbox for our communications.
We truly appreciate your patience and understanding as we work to make this right for you.
Giovanco Team
complaint@giovanco.com
Thank you everyone for your reviews
Thank you everyone for your reviews, your reviews saved my money.
May 11, 2025
Unprompted review
Reply from Giovanco
Hi pankaj,
We are extremely sorry that you feel this way.
We would greatly appreciate the opportunity to better understand your concerns so we can address them promptly and improve our service. If there are specific details you’d like to know more—please don’t hesitate to reach out to us directly at complaint@giovanco.com.Our team is ready to assist, and ensure a resolution that meets your needs.
Your feedback is invaluable in helping us grow and serve you better.
Giovanco Team
complaint@giovanco.com
Placed an order on the 19th of April…
Placed an order on the 19th of April still waiting for the items to be delivered
May 10, 2025
Unprompted review
Reply from Giovanco
Hello Mohammed,
We sincerely apologize for the inconvenience caused by the delay shipment. The coffee Blazer is our pre-sale collection, which unfortunately resulted in a longer processing time than anticipated.
Please rest assured that we have already contacted our warehouse team and prioritized your order to ensure it is dispatched to you as quickly as possible. We truly appreciate your patience and understanding in this matter.
Should you encounter any further issues or have any questions, please don’t hesitate to reach out to us directly.
Giovanco Team
complaint@giovanco.com
I politely asked you not to answer to…
No matter how many times you will trying to get rid of my review.., truth about your company will come out!!!
Already did.
People started to notice that your company is the scam and fraud.
I politely asked you not to answer to my review to avoid me saying more about your scam operation company.
You didn’t listen, so I have to add more to my review.
Just FYI I did order merchandise from your company which I never received.
After that I did my research about your “company” and before I wrote my review I got all evidence.. that you are fraud and a scam.
You made me smile when you said in your reply that you are legitimate company!! You think you’re smart!?
People! Don’t buy nothing from them, they don’t exist!
And like I promised I will repost my review and will continue to do it until you stop scamming people.
My advice, don’t reply again.
—————————————————————-
It doesn’t really matter what Giovanco says..
In a reality it’s a well organized scam/crime.
They have people who are monitoring all reviews and responding with the fake responses.., they also have full time workers who do fake reviews for them.
Don’t bother yourself to send them emails, they have a team for that as well, who will answer you with the different promises and excuses, but all they do is buy time before you will call your credit card to dispute a charge.
DO NOT BUY ANYTHING FROM THEM.
They are not a clothing company, they are scam.
To the giovanco scam team: don’t bother yourself to comment on my message.
It’s not a review, it’s exposure of your scamming and criminal operation.
I will repost this every week to make sure everyone knows.
April 30, 2025
Unprompted review
Reply from Giovanco
Hi Markus,
We’re sorry to hear about your dissatisfaction and sincerely regret that you feel this way.
Regarding your order, we would very much like the opportunity to look into this for you. If your package has not arrived, we are more than willing to investigate the issue and offer a fair solution. You're welcome to contact us directly with your order number so we can assist you further.
We understand that you may be frustrated, and our goal is never to argue but to resolve issues transparently and respectfully.
Thank you for taking the time to share your thoughts. Despite the nature of your message, we remain committed to resolving your case.
Giovanco Team
complaint@giovanco.com
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Over three months of back an forth on…
Over three months of back an forth on where my refund or items. DO NOT deal with this so called business. Ripped me off over a couple of hats not worth $30. Most pathetic and should be held accountable on principle alone. A bunch of lying scammers.
February 3, 2025
Unprompted review
Reply from Giovanco
Hello Antonio,
Please accept our apologies for the logistical issue that affected your order’s delivery.
A replacement has been shipped and is on its way to you.We’ll share tracking updates shortly by email. Rest assured, we’ve identified the cause of this incident and taken corrective actions to enhance future shipments.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
Never got item from 2 months ago.
April 28, 2025
Unprompted review
Reply from Giovanco
Hello,
We deeply regret the inconvenience and frustration this situation has caused you.
Please rest assured that we are treating this matter with urgency. To help us investigate further, kindly share your order details (e.g., order number or contact email information). Our team will prioritize resolving this and provide you with updates promptly.
Your patience and feedback are invaluable to us. We appreciate your trust and will strive to make this right for you.
Giovanco Team
complaint@giovanco.com
A highly dishonest business
A highly dishonest business. As hundreds of other reviews testify, it will take two months or more to get your items. When you do, they probably won't fit; my shirts, supposedly men's mediums and depicted on the website as tailored and form-fitting, are boxy, shapeless, and huge, easily equivalent to size XL. I won't wear them because they look like dresses on me. So, I complained, and I was offered the same terms others have written of: a 50% coupon to re-buy without returning the first purchase or getting any money back on it, a return to China at my expense (not worth the expense or trouble), or a 30% refund in which I keep the items. So, they sell cheap Chinese junk that costs next to nothing to make, render it impossible to return, and still make a nice profit after they give you back 30%. We will see if I actually get the 30% as I requested. Be warned.
April 23, 2025
Unprompted review
Reply from Giovanco
Hi Rick,
We are truly sorry to hear about your recent experience, and we sincerely apologize for any inconvenience this may have caused.
Our team is already looking into your order to address the issue promptly. We want to ensure that this is resolved to your complete satisfaction and that your future shopping experiences with us are nothing short of excellent.
Please rest assured that we are taking your feedback seriously and will keep you updated on the progress. If there’s anything specific you’d like us to assist with in the meantime, don’t hesitate to reach out to our team.
Giovanco Team
complaint@giovanco.com
THIS IS A SCAM COMPANY!!!!!
THIS IS A SCAM COMPANY!!!!!! DO NOT BUY ANYTHING FROM THEM!!!!!!! THEY NEVER SENT ANYTHING I PURCHASED & REFUSE TO ISSUE A REFUND!!!! THEY AVOID & LIE!!!!! IF YOU HAVE ANY SENSE, PLEASE ADHERE TO THIS MESSAGE & DO NOT GIVE THEM YOUR INFORMATION!!!!!!
April 22, 2025
Unprompted review
Reply from Giovanco
Hello Alexandria,
Please rest assured that we are not scammers. We have verified your order and found that your package cannot be delivered normally for some reasons. We are very sorry for this unexpected situation.
We have also submitted the refund for the entire order for you.
We truly regret this experience and hope you’ll give us another opportunity to serve you better in the future. Your satisfaction remains our top priority.
Giovanco Team
complaint@giovanco.com
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NEVER received order after 2 months!
I ordered 3 items on Feb 22. It is now April 17 and these items HAVE NOT ARRIVED!
This company is a scam and referred me to a tracking site that did NOT WORK.
I ordered through PayPal so hopefully I will get my money back after I escalate the case.
Would NEVER buy from this company again and will dissuade others from doing so.
Also going to file a complaint with the FTC.
April 17, 2025
Unprompted review
Reply from Giovanco
Hello Lee,
We are truly sorry that you haven't received your order yet.
We are deeply aware of the inconvenience this delay may have caused you. Rest assured that we are actively investigating the reason for the package delay. Our team is closely monitoring the situation and will provide you with a satisfactory resolution as soon as possible.
For your convenience, we have send you an email to follow up on this matter. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Giovanco Team
complaint@giovanco.com
Terrible item, not as same as advertised, stay away
I purchased a shirt that was advertised in a very good way, actually with a great picture on a male model, but the product, when it arrived, was just terrible, horrible fabric, and the lowest quality I had ever seen. I threw it away, just lost my money. Do not buy anything here, is just a scam.
April 4, 2025
Unprompted review
Reply from Giovanco
Hi Nicola ，
It's very regrettable that you are not satisfied with our quality.
Please rest assured that we offer a 30 day return and exchange service. In order to resolve your issue as soon as possible, we have sent you a letter. Please check your inbox.
Giovanco Team
complaint@giovanco.com
I ordered from Giovanco in February…
I ordered from Giovanco in February 2025 and was extremely disappointed. The items I received looked nothing like what was advertised on their website, and the sizing was completely off—they didn’t fit at all.
I contacted their customer service to request a return and full refund, but instead of taking responsibility, they offered me either a store voucher or only a 30% refund. I made it clear I was happy to return the items at my own cost, but they still refused to issue a full refund.
This goes against UK Consumer Rights, which clearly state that customers are entitled to a full refund if goods are not as described. The company ignored this and showed no real interest in resolving the issue properly.
Avoid Giovanco if you value transparency, quality, and decent customer support. I regret ordering from them and wouldn’t recommend them to anyone.
February 6, 2025
Unprompted review
Reply from Giovanco
Hello kunle,
We are sorry to bring you an unpleasant shopping experience.
We sincerely apologize for any inconvenience caused. While we do offer returns and refunds in 30 days, our current policy does not include free return shipping. The partial refund or coupon we suggested is optional, as we understand returns may not always be convenient for some customers.
Please rest assured that your return instructions has been sent through the email. Please check it carefully.
Giovanco Team
complaint@giovanco.com
Ordered a jacket almost two months ago…
Ordered a jacket almost two months ago and it’s been stuck with no movement for three weeks! I’ve contacted them several times and to no prevail I haven’t received any help and responses from AI and or automated responses. So I basically have been ripped off and my money stolen! Don’t waste your time or money with this Rip off of a “company” and I wish I had read the reviews before I ordered. This isn’t ok and a major disappointment
February 27, 2025
Unprompted review
Reply from Giovanco
Hello Relly,
We are truly sorry to hear that you have not received your order and have not received a reply. Please rest assured that we are honest sellers and we value your trust in us. We are committed to resolving it as quickly as possible.
In order to expedite the resolution of your problem, we kindly ask if you could provide your order information through our email address
complaint@giovanco.com. This would include details such as the email address used for the order and the name of the recipient. This information will help us locate your order in our system more efficiently and ensure that we can provide you with a prompt and satisfactory solution.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this matter.
Giovanco Team
complaint@giovanco.com
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I placed an order March 21
I placed an order March 21, 2025. I have received no communication about my order and when it will be shipped. There has been no response from the company and I feel like they stole money from me. I wanted the jacket so badly for a special event in April and now have to find something somewhere else. I am so disappointed. I can see that they do the same to others as well. I should have read the reviews before I ordered and would have saved me over $100.
I will be waiting for my stock response ..
**** UPDATE ***
LOL...pathetic response. If they shipped their orders as fast they respond to reviews we would not have any issues
March 20, 2025
Unprompted review
Reply from Giovanco
Hi Steven，
We are extremely sorry for the delay . We understand how important it is for you to receive your items on time, and we deeply regret any inconvenience this delay may have caused.
We did reply to your email on March 29, but it seems that our response did not fully address your concerns. Please rest assured that we are already verifying the reasons for the delayed of the order.
We will keep you updated on the progress and inform you of the latest news by email complaint@giovanco.com . We kindly ask you to pay attention to your inbox for further details.
Giovanco Team
complaint@giovanco.com
Do not i repeat DO NOT ORDER FROM THIS…
Do not i repeat DO NOT ORDER FROM THIS COMPANY I ORDERED A SUIT AT LEAST A MONTH IN ADVANCE FOR A BIG EVENT I WAS A PART OFF AND IT NEVER CAME THE REFUSE TO GIVE ME A REFUND AND OLD ME JUST WAIT UNTIL IT FINALLY COMES IN AND YOU WILL ENJOY IT AND LOVE THE MATERIAL. Been going back and forth with them for like a week and they refuse to let me speak to the highest authority in charge. I REPEAT DO NOT BUY ANYTHING FROM THEM
March 30, 2025
Unprompted review
Reply from Giovanco
Hello Vega Delano,
We are truly sorry that you have not received your order yet.
We understand how frustrating it can be to wait for a package that doesn’t arrive as expected. We are working hard to locate your order based on the information you provided. However, we are currently unable to accurately identify your order using your nickname. We strongly suggest that you contact us directly via our official email address complaint@giovanco.com so we can assist you more effectively.
We will ensure a satisfactory resolution.
Giovanco Team
complaint@giovanco.com
ABSOLUTE TRASH EXPERIENCE
ABSOLUTE TRASH EXPERIENCE
On January 18th,2025 I purchased a green pinstriped blazer for a event on March 16. After a month of no shipping info or even a tracking number I contacted them. They gave me a bs excuse of it being "a popular item and more were being made and mine will be shipped as soon as possible" I had to contact them TWICE for shipping status. The item finally arrived, 10 days past the time I needed it. When I finally got it, I received a POORLY made garment that was what I can only describe as "Spirit of Halloween" quality. Raw stitching on the inside, terrible synthetic blend and the fabric wasn't actually pinstriped material. It was a shitty fabric that had a very fuzzy sublimated print job to mimic the effect. There's no way I'm going to get my money back because at this point it would be too much of a effort and added expense to ship something overseas for what I paid for it. I'm chalking it up as a loss and a lesson I had to pay for. Do not buy from this company unless you like throwing your money away.
January 18, 2025
Unprompted review
Reply from Giovanco
Hello Todd,
We are truly sorry for the unpleasant shopping experience you’ve encountered.
The long wait for your order and the dissatisfaction with the product quality are both deeply regrettable. To address your concerns, we offer a return or exchange service within 30 days. Your case has been handed over to a specialist, who will diligently follow up on your order. We will keep you informed via email until you are fully satisfied.
Please check the email from us for further details.
Giovanco Team
complaint@giovanco.com
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