Giraffe Money Reviews 166

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Can’t fault from start to finish! I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad... See more

Rated 5 out of 5 stars

After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant th... See more

Rated 5 out of 5 stars

I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through g... See more

Rated 5 out of 5 stars

Fantastic customer service from beginning to end. Anthony and Mark go above and beyond to ensure your needs are met. Not only do they act on a professional level they treat you as an individual and po... See more

Company details

  1. Debt Relief Service

Written by the company

Please note that we are Giraffe Money, NOT the Giraffe Cash App which is a completely different business and we have nothing to do with. We specialise in helping individuals resolve debt issues. We do not offer any services similar to those provided by Giraffe Cash App. So, please don't leave a review for the wrong business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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Rated 5 out of 5 stars

Can’t fault from start to finish

Can’t fault from start to finish!

I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad about doing this whole process.

I decided to start fresh with giraffe money and I’m so happy I did! I felt at ease and understood everything so much more! No question was a stupid question! And Darren was amazing! I can’t thank him enough! Any queries I had, he was always there to answer them for me at any time!

A massive weight has been lifted, and I have giraffe money to thank for that!

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

After a nightmare of spiralling debt…

After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant the whole way through! Pure professional and someone that truly cares about the companies clients. He contacted the debt companies on my behalf and finally have things in place to start turning my life around. Have nothing but great things to say about Giraffe money and their staff! Will definitely be recommending them to everyone. If ever you are struggling with debt giraffe money are the ones to contact!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I came to Giraffe money when I was…

I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through getting the IVA due to personal luck but I would completely recommend giraffe money to anyone struggling with their finances. The monthly payments are very reasonable and the service is superb.

March 9, 2026
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Rated 5 out of 5 stars

Five star and more!!

Five star and more!!! Very helpful, supportive, always on hand, friendly and personable, Darren along with Martyn helped every which way, going above and beyond to help me out of a very difficult situation. Always knew exactly what to say to make the whole experience very positive. Can't recommend enough!! Thank you so much, to find people so able, and willing to help is rare indeed!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Darren was absolutely brilliant, supported me the entire journey and was always available to assist me with any concerns and questions I had. Even after my IVA was approved

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Giraffe Money Super Heroes

The day I found giraffe money everything changed. I could breathe easy, I could sleep, I could stop panicking. They say a problem shared is a problem halved and if you have a money / debt related problem share it with the Giraffe team. Helpful, supportive, good listeners driven by a desire to help their clients. I can’t thank Darren and team enough for their support.

August 18, 2025
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Rated 5 out of 5 stars

Darren and Martyn

I really appreciate the help from Darren and Martyn, they have helped me out quite a lot and especially with the process of everything.

Thanks so much

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

These guys won’t be beaten

These guys won’t be beaten! I was worried about the one star reviews but after speaking with Anthony I knew I never had to be scared again! Bye bye debts! <3 you Giraffe Money.

July 18, 2025
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Rated 5 out of 5 stars

I was riddled with debt and had no…

I was riddled with debt and had no place to turn. But was told by a friend to contact Darren at Giraffe and since that day I’ve never looked back. Thanks to all the amazing staff and work that has been put in.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Totally excellent

Totally excellent, I cant recommend enough. Tony was there with me from start to finish, no matter what time or day for any queries, worries & advice. I was sceptical at when taking the IVA on, but Tony reasurred me & did everything to put my mind at ease. I was in a bad place & now im back on track, I owe it all to Tony & Giraffe. Can't thank you enough, if I could give 10 stars I would ✨️
Highly recommend. All these people dishing out bad reviews, don't believe them, honestly. Best thing i ever did was to contact Giraffe 👍🏻

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Took all my details then wanted me to…

Took all my details then wanted me to log into universal credit account SCAM

June 10, 2025
Unprompted review
Giraffe Money logo

Reply from Giraffe Money

Hi Elaine - I'm sorry to hear you've had a bad experience. I can assure you none of our staff are ever trained to do such thing.

If you would be so kind as to provide us with some form of evidence this has happened and we will handle it accordingly we can be reached at hello@giraffe.money

Thank you

Rated 5 out of 5 stars

Just want to start by saying thank you…

Just want to start by saying thank you to everyone at giraffe money. I have been in debt for about 15 years been having suicidal thoughts over my debt because the pressure it was bringing on my family. I Contacted giraffe explained my situation and talked about everything. I was met with the best advice I’ve ever had and now getting my life back in order without this debt crippling me. I really don’t know what to say other than thank your for saving my life.

April 20, 2025
Unprompted review
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