Giraffetools Reviews 

The reel itself is fine. The quality of the hose and nozzle is poor. The hose cannot be replaced so you’re stuck with a hose that kinks repeatedly. They should offer a premium option with a worthy hose and nozzle.

I had my G20 for just one season when the O-Ring from the motor shut-off micro switch blew out - because the plastic nipple was cross-threaded when the unit was built. After taking pictures and emailing customer support, I did not hear back and started searching the internet for help; all I could find were negative reviews.
Thinking I was wasting my time, I followed the website suggestions @ giraffetools support. Within 24 hours they had reviewed my support ticket, responded via email and agreed to replace the unit.
I think others do not give them enough time to respond. I found the support first class and a special thanks to Chassy for all the help

Very prompt response and perfect solution to my issue.

Best products ... great customer service -

Love this company helps me keep organized and also gives me the tools I want with the easy acess

Thanks

Customer service was excellent. Response was prompt and very helpful.
The product looks to be of good quality and doesn't leak. I like how the hose connects in the middle and doesn't stick out like so many other reels. It allows the hose to wind consistently without a bump on one side.
I don't know how another reviewer claimed that the sides of the winder are sharp. This is simply not the case.
My only complaint is with the wall anchor hardware that is provided. I ended up drilling 9/16" holes in my studs until I found a video that said those anchors are only for concrete! For a residential handyman who rarely works with concrete, that simply wasn't obvious and the instructions need to point that out. That cost 1 star on this review. Fortunately I had some 3" lag bolts and washers which allowed me to continue the installation without a trip to the hardware store.

Had an issue with a broken hose and customer service was phenomenal! Sent pics and they warranted it just as they said they would and sent us a new one right out!

Great customer service. Had a hose issue and they promptly replaced the reel. Highly recommended

I reached out hoping to simply get replacement parts for my retractable hose, but the agent took a professional approach entirely. They assessed my situation, offered a full replacement unit at no extra cost, and handled everything seamlessly. Their professionalism, follow-through, and genuine willingness to help far exceeded my expectations. Highly recommend this company.

Had a Giraffe pressure washer for 2 years now , love it , easy to use and no getting it in and out like a normal one . Great customer service . Highly recommended

Customer support were responsive and helpful. The AI response covered the standard questions but didn't delay the real person responses either.
Looking forward to installing our new product we bought because we love prior products from Giraffe Tools.
Shipping was quick and efficient.

Liked the maintenance procedure given. It definitely picks up dirt with a rag when reeling in to prevent dirt build up in mechanism.

Excellent customer service! These guys are super helpful, and they never make you feel rushed or pressured. Very patient and understanding and are willing and able to go out of their way to help. Great product and great service when needed!

Overall great experience
My hose reel line burst and they had my replacement to my door within 1 week
I love the ease of customer service

When I had an issue they delt with it and resolved the problem quickly. I love the hose reel, Its by far one of the best ones on the market.

Got an issu with my Grandfall pump out of the warranty period and the team of giraffe was really helpful !! Thanks you again.

Very poor service paid for a wall mounted washer + Bracket + cover. Washer came within 1 week cover came 5 weeks later. 9 weeks on now and still no bracket. Very Poor communication. In fact very hard to contact and no communication from them . I’m getting worried if this thing ever breaks think I’m stuffed. Would like a refund for bracket I never received.

I recently purchased a retractable hose and a splitter for the tap. Set the hose pipe up, wasn't over yet moon with the quality but it does the job. However I wasn't impressed with the tap splitter at all and went to send it back.

The customer service is atrocious, you send an email, you get an automated AI reply. I have sent pictures and explanations to customer service numerous times, as there is absolutely no information or process on their website. You've no idea if a human will ever read your message as the wording of the AI reply implies that they have satisfied your enquiry. You have to pay extra for "GT CARE" which I assume you will then be prioritised, you shouldn't have to pay for basic customer support. Making it so difficult to return an unwanted item doesn't ring "trustworthy".

If you buy their products and it turns up and you like it you'll be fine. If you want to return anything, good luck. I've been trying for five days to find out how/where to do this, which is our legal right under UK law to no avail.

Update: I have now received a reply to my email in which I have been told that as I have to pay £11 for a return postage label for a small box. (The item I am sending back was £17). Absolutely ridiculous.

Placed an order over a month ago. No sign of it yet. Emailed, sent messages on live chat, Instagram and WhatsApp. No reply. Currently an hour waiting for someone to connect to live chat. Very disappointed because the machine itself is great, I ordered two covers for it. Trying to get a hold of customer service is a nightmare.

I have purchased several products from this company. I'm having trouble getting anyone to respond with fixing or replacing the product. I finally had to file a claim with the credit card company. The product doesn't work.

Excellent customer service from Giraffe Tools.

I experienced an issue with the high-pressure hose on my Grandfalls Retractable Pressure Washer G20. After contacting support and providing photos of the problem, their team responded quickly, confirmed the issue, and approved a replacement under warranty without any hassle.

The entire process was straightforward, professional, and customer-focused. They clearly explained the warranty procedure, communicated promptly, and even advised against attempting repairs for safety reasons.

It’s refreshing to see a company stand behind its products and provide such efficient support. I truly appreciate the excellent service and would not hesitate to recommend Giraffe Tools to others.

Thank you to the support team for making the warranty process easy and stress-free.