Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme Provider
  2. also in
  3. Apartment Rental Agency
  4. Condominium Rental Agency
  5. Property Management Company
  6. Real Estate Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

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1.3

All reviews

(356)

1 review in the last 12 months

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Rated 4 out of 5 stars

I am very happy that I moved

I am very happy that I moved, the neighbours have all been very kind and helpful, the service from Girlings once I moved in was prompt and both Paula and Martin were efficient and kind.

March 24, 2021
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review. We're very pleased to hear that you're happy in your new home and were pleased with our service. We hope you're settling in well.

Rated 5 out of 5 stars

I found the whole process exceptional

I found the whole process exceptional, I was kept informed all the way through & if I had any questions; they were answered readily. I did find myself doubting my success about one month before I was informed that the unit was mine to rent, with hind sight, I realise that it is just the in-depth checking that is involved, a good thing & totally understandable.
I am very comfortable & happy in my flat, absolutely, the nicest property I looked at. Thank you also to Chloe from Leaders who went back & forth to the property, taking further pictures & measurements for me. Nothing was too much trouble for Chloe.

March 23, 2021
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review and this great feedback. We're very pleased to hear that the process ran so smoothly and that you're happy in your new flat.

Rated 5 out of 5 stars

Happy Tenant and Good Service All Round

Yeah very happy with all the Service I got from Girlings Rentals and enjoying the peace and comfort in my new home.
Thanks for Everything. Would Recommend Girlings for sure indeed. Good Luck. !!
Kind Regards to all the Staff at Girlings.

March 23, 2021
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Reply from Girlings Retirement Rentals Ltd

You're welcome! Thank you for sharing this great feedback with us and your review. We're very pleased to hear you enjoyed your experience with us and are happy in your new home.

Rated 5 out of 5 stars

Lucena Court

Cooperative, go the extra mile, to clarify and ensure you understand, providing full and comprehensive answers to any questions.
Th property is ideal ns we have no complaints what so ever

March 23, 2021
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review. This is lovely feedback and we're so happy you were pleased with our service and the property, and hope you're settling in well!

Rated 5 out of 5 stars

Good advice good organisation nice…

Good advice good organisation nice flat very good management love the area I've itb

March 23, 2021
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review. We are happy to hear that you are pleased with our service and the flat, and hope you are settling in well.

Rated 3 out of 5 stars

Beautiful place I didn't think I'd get…

Beautiful place I didn't think I'd get one with all the papers you needed but thank you these place are wonderful it was worth all that waiting I just which I could buy these one but never mind I need a rich boy friendwonderful

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mrs Leggoe, we are pleased that you are enjoying your new home

Rated 5 out of 5 stars

Was very pleased to come upon this…

Was very pleased to come upon this company.

Planning retirement is never easy as its different for everybody.

Given the Covid situation they still managed to put the important choices
in place, with clear definition and clarity.

I am now starting to enjoy my expectancy.

Thank you.

Steve

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Mr Hudson, it's great to hear that you are enjoying your new home and are pleased with our service.

Rated 5 out of 5 stars

Pleased with service

Pleased with service. Everyone is friendly and helpful, calling back and arranging viewings as agreed to.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Alison

Rated 5 out of 5 stars

First class

Although the staff were working from home due to Covid 19, communication throughout was excellent.
The handover was efficient and queries dealt with easily, as close as a stress free move as possible.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Hi Ted
Thank you for your review we are happy that you are pleased with our service and hope you are settled in well.

Rated 5 out of 5 stars

New Home Coming.

We viewed the various available flats on 8th Sept. and decided we like the south westerly facing top floor, putting in an application.

The application was dealt with very quickly and efficiently picking up the keys on the 6th Oct. and we moved in on the 14th Oct. I have never before moved so quickly considering we sold our own house between 6th and 14th.

Obviously there is not the same amount of room but when you reach 75+ (stopped counting at 75) the accommodation is more than adequate for our needs. The décor of the entire complex is very good and our manager Rachel is an excellent individual, just don't tell her I said so.

We are very comfortable and it feels like we are living in a suit of a 5 star hotel, feeling as though we have come home.

My recommendation; if you are living (rattling round) in a large house sell up and move into a flat in a retirement complex you'll not regret it.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Sheard, we are so pleased to hear how happy you are after your move to retirement living.
Kind regards Girlings

Rated 5 out of 5 stars

Excellent communication throughout the rental process

It is well known that moving can be a really stressful process. Girlings office staff were extremely efficient in every aspect.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mrs Taylor, we are very pleased you had a great house move process with us.

Rated 5 out of 5 stars

Girlings Retirement Rentals Ltd.

Girlings Retirement Rentals Ltd., where very helpful in assisting with all the requirement of the rental procedure.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Hi Barbara, We are very pleased to hear that you have been happy with our service

Rated 5 out of 5 stars

The service was excellent very…

The service was excellent very afficiant. The staff kept us up to date all the time.
Are flat was spotless when we moved in. Couldnt ask for anything better. The only thing i would say is there rents are very high . Maybe they should look at that . But other than that cant complain.

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review, we hope you are settling in well in your new home.

Rated 5 out of 5 stars

Very helpful when getting you signed up…

Very helpful when getting you signed up but quite slow when asking for things to be done

November 23, 2020
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Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Mrs Wilkins - I have asked our maintenance team to follow up with you regarding your requests.
Many thanks Girlings

Rated 5 out of 5 stars

All were So helpful and so friendly

So helpful so friendly and made it so easy. Thank you so much

November 19, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Miss Brown , we hope you are settling into your new home

Rated 5 out of 5 stars

I have not been with Girlings very long…

I have not been with Girlings very long but have found them to be very helpful,friendly and professional in dealing with them.

November 17, 2020
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Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mrs Armstrong, we are pleased to hear that you have been happy with our service

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