Girl In Mind Reviews 

1,407
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 231 reviews, reviewers had a great experience with this company. Customers frequently mention that the dresses are of amazing quality, featuring gorgeous materials, beautiful designs, and comfortable, true-to-size fits that perfectly suit special events. People also deeply appreciate the prompt shipping times and the exceptionally helpful assistance provided whenever they need professional support with sizing or orders. However, some customers also noted frustrating issues with delayed orders, missing parcels, or tracking updates that never seemed to move forward. A few other people also felt that getting a reliable response from customer support when chasing missing packages or requesting refunds was occasionally quite difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting gorgeous dresses with true-to-size fits and beautiful... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Quality

Users describe satisfaction with product quality, highlighting gorgeous designs, flattering fits, and lovely... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a distinct division in... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dress shape & fit, looks great on. I'm on a weight loss journey & decided to hold off until I land on my target weight (currentl between sizes). The drew, green, puff sleeve dress looked fab on, lik... See more

Rated 5 out of 5 stars

I really like Girl in Mind - lovely good quality clothing. I purchased 2 jumpsuits as I needed them urgently but had forgotten to select the correct option. The Sales team kindly arranged express de... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful dresses. Delivery was fast (parcel arrived next day). I needed assistance with customer services for something and they replied straight away a... See more

Rated 5 out of 5 stars

Really good quality dresses. Bought 4 dresses to try and only needed one so returned the other 3 (they were all gorgeous though!). Customer services supported me when the online return portal wasn’t w... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store

Information provided by various external sources

Online womenswear luxury fashion brand


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(1,407)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

Dresses are beautiful and true to size

Dresses are beautiful and true to size. I had a customer service query and it was answered immediately, politely and an immediate resolve offered. I couldn't have asked for anything more!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely products and great customer care

I ordered a fleece top which was delivered quickly but unfortunately was not the colour I ordered I contacted company who responded promptly and correct garment was sent out quickly. The top is lovely and appears well made.
Definitely recommend this company who provide great customer care

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous dress

Fabulous dress, absolutely loved it. I'm 5 foot 4, so it was more of a maxi on me than calf length. Had loads of great comments, great fit, very comfy at the same time as being glam.

February 24, 2026
Rated 5 out of 5 stars

Absolutely fabulous

I ordered 4 dresses for choice with trepidation as this was a supplier I hadn’t used before. What a nightmare …. I loved them all. I have only returned one and that’s not an issue with the dress but purely it was sleeveless and my old arms don’t do sleeveless well these days 😬 So, im now the proud owner of 3 beautiful dresses 🥰

February 24, 2026
Rated 1 out of 5 stars

Faulty dress

I bought a dress and the first time I wore it within minutes it had all frayed on the back seam. I sent a photo and asked for a refund but it was out of 14 days return as I bought it for a holiday. I explained but will not refund. This is faulty goods. Had no response

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable worth the money

Bought from them for ages! Absolutely adore their range of dresses. Such a wide variety of sizes colours and styles of dresses and worth the money. They don't break the bank such High qaultity and respond well when I needed to issue a return fast and very reliable

February 21, 2026
Unprompted review
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Rated 5 out of 5 stars

I love Girl In Mind

I love Girl In Mind, from their clothes to their customer service. I look forward to my order coming in the post and as soon as it does, I find myself online ordering again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I was disappointed when I saw the Betty floral dress was out of stock in my size. I contacted Customer Services to see if it would be back in stock soon. They responded very quickly and moved stock from wholesale into retail to allow me to order via the website. Great service!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

I dont normally write reviews infact…

I dont normally write reviews infact its very rare! I normally shop in the likes of zara, h&m, asos, independent boutiques.... but i just wanna say I have never in my life had such amazing customer service from this brand. Its been better than any retailer ave shopped at. And am not being OTT. I ordered a dress for my mum which was too small in size. So I sent it back and opted for a gift card as I wanted the next size up for her. Turns out the next size up was out of stock and I couldnt get the refund. But after a few emails with customer service the girl had gone so far out of her way to then make more stock live which sold out too quick again so she went to the warehouse got another size what i needed and placed this on her desk untill I had the gift card come through. Like if thats not customer service at its finest I dont no what is, plus shes sending it out the same day for me!!! So thank you so much for all your efforts its gone a long way. Its nice to be nice in this day and age x

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Very quick response

I needed an item quickly and thought I had ordered next day delivery but I wasn’t certain. I sent an email and they responded immediately confirming I had which is great because normally you get a message saying someone will contact you within 48-72 hours

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, responded to a query I had within a very short period of time and resolved my problem ( which was due to an error on my part) very quickly.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered on thursday had a mix up with…

Ordered on thursday had a mix up with my email address so i emailed the company they very quickly got back to me and sorted the issue, my two items came on saturday morning amazing service and love what i got, will be shopping again.

February 12, 2026
Unprompted review
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Rated 3 out of 5 stars

I ordered 2 red dresses but was sent 2…

I ordered 2 red dresses but was sent 2 berry dresses. I contacted customer services who advised me to return the dresses. After realising they had deducted a return charge I contacted them again & they happily refunded that charge. I would have scored higher but they didn’t at any point offer to send me the red dresses.

February 5, 2026
Unprompted review

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