Giusti - Balsamic Vinegar of Modena Reviews 

1,282
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and the exceptionally warm welcome during visits. People appreciate the delightful tasting sessions where they can explore multiple products and learn about the traditional aging process. Furthermore, consumers are deeply impressed by the incredibly fast international shipping services and the way orders arrive safely and securely at their homes. Some reviewers were not happy with packaging issues during transit, noting damaged separators or messy arrangements inside the boxes. Additionally, a few people experienced unexpected delivery delays, missing items from their shipments, or parcels sitting outside in the heat.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive extremely fast... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and top-notch... See more

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Order

Customers had positive experiences with order, frequently expressing satisfaction with the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Store reps spoke excellent English and described the purchase/shipping process in detail. Receipts were easy to read and shipment arrived on time and well packed. We also got email updates as our orde... See more

Rated 5 out of 5 stars

Great products and super efficient distribution....I ordered from your store in Florence and my bottles had arrived before I got home 5 days later. Really enjoying your high quality products....high... See more

Rated 5 out of 5 stars

Not only the oldest traceable acetaia in the world, but possiblu the most charming one. You can have a guided tour of an amazing museum tracing the history of the acetaia and the Giusti family, follow... See more

Rated 5 out of 5 stars

Really fast shipping. I will note, we ordered the collection of 4 bottles, and were really lucky they didn't break. The red velvet cardboard bottle separator got destroyed in shipment, and the bott... See more

Company replied


Company details

  1. Food Seasoning Manufacturer
  2. also in
  3. Food Producer

About Giusti - Balsamic Vinegar of Modena

Written by the company

Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.


Fondata nel 1605, Acetaia Giusti è il più antico produttore di Aceto Balsamico di Modena.
Da allora la famiglia Giusti tramanda di generazione in generazione la sapienza, la sensibilità e la passione necessarie a produrre un Aceto Balsamico di Modena di grande qualità, custodendo tutti i segreti dell’antica e tradizionale arte acetiera modenese.
Oggi Giusti è presente in oltre 50 Paesi al mondo, con flagship store a Modena, Milano e Bologna, corner in Rinascente e Eataly, e negli hotel e ristoranti più esclusivi al mondo.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,282)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional

Quick delivery
Well packaged
Quality product
Offered a discount

May 18, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you for the great feedback, Terry!
Our team strives to provide the best service possible, and we’re so happy to hear that we hit the mark for you.
We're so glad everything arrived perfectly!
Enjoy your purchase!

The Giusti Team

Rated 5 out of 5 stars

Attentive service

Attentive service! A staff called to double check the personalised text

May 15, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Thank you so much for the 5-star review, Shum!
We are absolutely thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!

All the best,
Giusti Team

Rated 5 out of 5 stars

Quick delivery service

The order I placed was delivered so quickly. We ordered several different items and all of them are very delicious! We will definitely order more in the future.

May 12, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Linda,
Thank you so much for this wonderful review! We are thrilled to hear that your order arrived so quickly and, most importantly, that you are enjoying all the different items you chose. Knowing that we'll be part of your future orders makes us incredibly proud. See you next time!

Kind regards,
The Giusti Team

Rated 5 out of 5 stars

The tasting / buying experience was…

The tasting / buying experience was perfect. Products were delivered in a timely manner and arrived in perfect conditions.

April 30, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Buongiorno Frank,
Thank you so much for sharing your experience! We are absolutely delighted to hear that you enjoyed both the tasting and your buying experience.
Ensuring that our products arrive in perfect condition and in a timely manner is a top priority for us.
We look forward to welcoming you back soon!

Best regards,
The Giusti Team

Rated 5 out of 5 stars

We took a day trip from Bologna to do a…

We took a day trip from Bologna to do a balsamic tasting. We were not disappointed. All of the employees were extremely knowledgeable. They educated us on the process of making and aging of the vinegar. I placed an order for shipping and it arrived at our home before we did! I would highly recommend Giusti for a tasting experience.

May 11, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Ciao Lynda!
Thank you for sharing your experience! We are so proud of our team for sharing our history with you, and delighted that our shipping was so fast. Enjoy your balsamic vinegar back home, and thank you for the high recommendation!

All the best,
The Giusti Team

Rated 2 out of 5 stars

The last time everything was great!

The last time everything was great!
This time it wasn’t packed properly! Not enough tape around the cardboard box.
There was to much space within the cardboard package with not enough stuffing!The result was that 2 of the 3 boxes were open and the lock from 1 box was crooked! I had to use a lot of force 2 fix it. The stuff you sell is top notch, but if you ship globely the packaging had to be good as Well! I Will order again, but I hope next time the packaging worker do a better job! Use more stuffing in the cardboard box and put tape on the outside corners of the cardboard box! Nowadays when stuff is shipped people throw with boxes thats why good packaging is realy important!!!
Regards Michel

May 7, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Michael,
Thank you so much for taking the time to provide such detailed and constructive feedback. First of all, we are truly sorry that your order arrived in this condition: this is definitely not the standard we aim for.
We are incredibly grateful for your loyalty and for your kind words about the quality of our products. At the same time, we take your notes very seriously and we thank you for helping us improve.
We look forward to your next order and promise to deliver the flawless experience you deserve!

Best regards,
The Giusti Team

Rated 5 out of 5 stars

Very informative tour

Enjoyed a very informative tour, followed by a thorough in-house tasting. In-depth explanations were provided as to the process associated with each product. Tasting room staff even stayed after hours to assist with our order, and facilitated a delivery delayed until we returned to our home country. A great experience, and a terrific product. Enthusiastically recommended.

April 23, 2026
Rated 5 out of 5 stars

the delivery services as well as the…

the delivery services as well as the packaging

April 21, 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Magdy,
Thanks for the great review! We're so happy you had a good experience.
Your support means a lot to us

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

A must go to in Modena!

We toured the facility in Modena. It was a wonderful learning (and tasting) experience. What a wonderful tradition the family has continued. AND the Balsamic Vinegars were all very yummy and interesting to taste.

April 30, 2026

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