The ordering was easy and the products were in stock. Delivery was a bit odd as I got messages saying it was to be delivered but nothing turned up, then the next day got another message saying it woul... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just put my second order in to give me cosmetics because it’s the best scalp shampoo and conditioner I’ve used . My hair is always getting compliments since using these products . Also last time I... See more
Company replied
Just made my second order with GiveMeCosmetics and I suffer really badly with a sensitive scalp and bad migraines ( and some shampoos set my headaches off instantly after using ), so its nice to fi... See more
Company replied
Ive recently started using the pink shampoo and conditioner. After trying lots of other brands. Ive finally found the best products that actually do what they say they will ! My hair has never been be... See more
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Company details
Contact info
44 Evans Road, L24 9PB, Liverpool, United Kingdom
- info@givemecosmetics.com
- givemecosmetics.com
4.3
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Don’t bother
Placed an order for a men’s gift set for my son for Christmas it showed the 3 items in the box on the website. Every single influencer that reviewed and pushed these products on social media all showed unboxing from a gift box. My order arrived in a flimsy brown envelope that is ripped, how can you give this for a gift? Contacted and the replies are blunt and unhelpful
UPDATE AFTER REPLY
Have already contacted via email and still awaiting a reply, my name also isn’t Sean so don’t assume maybe read my name!
SECOND UPDATE
Received an insult of a reply, total rip off of a company I’ll know in future to stay clear. Any company who things it’s ok to send toiletries in a flimsy brown envelope that arrives ripped to bit doesn’t deserve my business. Customer service agents would need retrained also!
December 7, 2025
Unprompted review
Reply from Givemecosmetics
Hi Sean,
We’re really sorry to hear how disappointing this was, especially as the order was intended as a Christmas gift, we completely understand how important presentation is in that situation.
The gift box shown in some promotions is part of a limited set and, unfortunately, not all bundles are packaged in the presentation box shown by influencers. That said, the condition your order arrived in is not acceptable, and we sincerely apologise for that.
We’re also sorry if our previous replies came across as blunt, that’s certainly not the experience we want to give. If you could please email us directly with your order number, we’d like to look into this properly and see how we can make it right for you.
Thank you for raising this with us.
Give Me x
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Placed an order on the 28.11.25
Placed an order on the 28.11.25. Still not received my order. They told me it had been sent to an InPost locker but InPost told me they didn’t have it. I get a notification yesterday saying it has been returned back to sender… trying to request a refund but so hard to get hold of them and they just ignore you. 😢
December 14, 2025
Unprompted review
Reply from Givemecosmetics
Hi Cally,
We’re really sorry for the frustration this has caused, we completely understand how upsetting it is when an order doesn’t arrive and communication feels difficult. 😔
We can see that your parcel was handed over to InPost, but unfortunately it was returned to us due to a delivery issue at the locker. This is never the experience we want for our customers.
Please be assured that once a parcel is returned to us, we’re more than happy to arrange either a full refund or a replacement straight away. If you could email us at info@givemecosmetics.com with your order number, we’ll prioritise this and get it resolved for you as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Give Me x
Absolutely horrible experience
Absolutely horrible experience. On 1st of December got email about shipping my order. But now on 11th of December package is still with sender. When I contacted after 7 days I got response about escalating it to get it posted yet since then nothing changed and never get anymore response from them.
December 11, 2025
Unprompted review
Reply from Givemecosmetics
Hi Joanna
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this experience has caused.
We understand how disappointing it is to receive a dispatch notification and then see no further movement on your parcel. After reviewing your order, we can confirm that a full refund has now been processed for you.
Due to the busy time of year and the significantly increased volume handled by the courier, investigations are unfortunately taking longer than usual. We appreciate your patience while this was being looked into and are sorry that the delay impacted your experience.
If there’s anything more we can assist you with, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Give Me
4th order from give me cosmetics
4th order from give me cosmetics, not happy with delivery times every time takes nearly 2 weeks for delivery at first I thought it was the delivery company but turns out my orders dont get even gwt processed for nearly a week then its a long dispatch not ideal. Dont like the shampoo range
Positives the hair scents are amazing
Be careful if buying for gifts to purchase at least 3 weeks before you need it !
December 1, 2025
Unprompted review
Reply from Givemecosmetics
Hi Karen
Thank you for your feedback and for placing multiple orders with us — we really do appreciate your support.
We’re sorry to hear that you’ve experienced longer delivery times. During peak periods such as Black Friday, order volumes increase significantly, which can extend both processing and delivery times. We make sure to note this clearly in our delivery policy so customers are aware that delays are possible during these busy periods.
We’re glad to hear you love our hair scents, and we appreciate your honesty regarding the products that weren’t for you — everyone’s hair is different, and we value all feedback.
Thank you again for taking the time to share your experience.
Give Me
Placed my order on 20/11 and I have…
Placed my order on 20/11 and I have still not received it. I’ve contacted customer service and was told to check with neighbors even though the tracking had shown it wasn’t ever out for delivery. They then advised me they would contact Yodel and investigate but I’ve not heard anything for over a week now! To rub salt on the wound, they sent me an email asking me if I would like to restock my products…. Which I never received. Really not happy and I would like a refund.
December 10, 2025
Unprompted review
Reply from Givemecosmetics
Hi Bethan
Thank you for your review, and we’re very sorry for the frustration this delay has caused.
We’ve checked your order details and can confirm that an investigation with Yodel was already underway. This has now been completed, and a full refund has been issued. We’ve also sent you a message and an email confirming the refund—please check your junk or spam folder in case it landed there by mistake.
We apologise again for the inconvenience and appreciate your patience while we resolved this for you. If you need anything further, we’re here to help.
Give Me
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Absolutely horrendous from start to…
Absolutely horrendous from start to finish. I ordered £26.90 worth of hair products on the 16th of November and they arrived on the 19th with no issues. I then placed another order for £59.98 worth of products during the Black Friday deal on the 28th of November—items my daughter had chosen for her birthday.
The shipment was delayed, and despite checking the tracking daily (as her birthday had already passed), delivery was never attempted. Eventually the tracking updated to say the shipment was damaged and being returned to the sender. I emailed them immediately, explaining the situation and asking for a replacement to be sent as soon as possible.
Instead, I received an email saying the Black Friday bundle deal was no longer available and that some items would need to be refunded. I replied asking if there was another solution, as these were my daughter’s birthday presents and she was expecting them. After checking online, I saw that everything inside the bundle was still available to order individually at full price— but the Black Friday bundle boxes were unavailable. It seemed reasonable to expect some kind of alternative or goodwill gesture.
Instead, they responded by processing a full refund without addressing my email at all. My daughter now has nothing, despite the order being paid for, and their lack of effort to help has been incredibly disappointing. It feels like they were happy to take the money during Black Friday, but if anything goes wrong with their courier, you’re out of luck unless you pay full price again.
Customer service has been absolutely shocking. I’ve been a loyal customer, but after this experience, I will never order from them again.
December 8, 2025
Unprompted review
Reply from Givemecosmetics
Hi Char
Thank you for taking the time to share your experience, and we’re genuinely sorry for the disappointment this situation has caused — especially given that the order was intended for your daughter’s birthday.
We completely understand how frustrating it is when a parcel is damaged in transit. In this case, the courier returned the shipment to us due to damage, which meant we were unable to send the original Black Friday bundle you purchased.
Our Black Friday bundles come as a complete set with specific packaging. Once that packaging is no longer available, we’re unable to recreate or resend the bundle — even if the individual items are still available separately. For this reason, we processed a full refund as soon as the damaged parcel was confirmed by the courier.
We apologise that this wasn’t the resolution you were hoping for, and we understand how disappointing that can be. We appreciate your previous support as a customer and are sorry that this experience didn’t reflect the standard we always aim to provide.
Thank you again for your feedback.
Give Me
The worse the customer service awful…
The worse the customer service awful may as well talk to yourself as just goes round in a circle. product wasn't how it was advertised made my hair strip from colour and feel awful, i stated this which was asked for it to be returned once returned they refused refund as was slightly used which i stated now out of pocket and product although wouldn't used again but it's the principle as i've paid for it.
November 24, 2025
Unprompted review
Reply from Givemecosmetics
Hi Fiona
Thank you for your review. We’re sorry to hear that you were unhappy with your experience and that the product wasn’t suitable for your hair, we do give plenty of information on all the types of our haircare ranges, who they are suitable for etc and if you are ever unsure our customer care team are always happy to assist.
We do want to clarify our returns policy: we’re unable to offer refunds or accept returns on used cosmetic items unless there is a confirmed fault with the product. This is due to strict health and safety regulations surrounding opened cosmetic goods.
In this case, the item was returned to us after being used, and suitability for a specific hair type is not considered a product fault. For this reason, we were unable to process a refund.
We understand this may be disappointing, but we must follow health and safety guidelines to ensure the safety of all our customers.
Thank you for taking the time to share your feedback.
Give Me
The best customer service I have ever received
I never ever write reviews but I genuinely am blown away by the experience i’ve had with Give Me’s customer service.
I spent quite a substantial amount of money on their black friday sale (incredible sale!!). The large order was dispatched in a couple of days however yodel returned my package to give me.
I contacted customer service to let them know and to ask if they could re send it once they’ve received the return.
I had a message back the next day letting me know that a new order was on its way, i received a fresh order confirmation and tracking and I didn’t have to wait for my original parcel to be returned back to them. There was no fuss at all, it was fantastic.
My package has arrived today and every item is in there including a free mystery bundle as I spent over a certain amount. The products in the bundle are full sized and incredible.
I am a give me lover anyway but this has made them my favourite brand. I will be re ordering the items from the mystery bundle also as I’m in love already as they’re items i’d never usually order so it’s amazing to try.
Thank you Give Me, you have made Christmas shopping incredibly stress free!
10/10 incredible.
December 4, 2025
Unprompted review
Reply from Givemecosmetics
Hi Cait,
Thank you so much for taking the time to share such an incredible review — it truly means the world to us! We’re absolutely delighted to hear that your experience with our customer service team exceeded expectations, especially after the hiccup with your original delivery.
Our goal is always to make things as smooth and stress-free as possible, so we’re thrilled that the quick replacement and hassle-free process made a positive difference for you.
Your kind words and continued support genuinely make our day. We’re honoured to be your go-to brand, and we can’t wait to welcome you back for your next order.
Thank you again for choosing Give Me and for spreading a little Christmas cheer with your review!
Warmest wishes,
The Give Me Team
Excellent Product and Service
I cannot fault this company! Ordering was extremely straightforward and delivery was quick. I did have a problem of my own making, but Sam was quick to resolve the issue and put me on the right track. I’d like to thank Sam for being so patient and providing excellent, efficient, customer service and of course an excellent product! 😊
November 24, 2025
Unprompted review
Reply from Givemecosmetics
Hi Margi,
Thank you so much for your lovely review! We’re happy to hear that your order arrived quickly and that everything went smoothly. Mistakes happen, and we’re glad Sam was able to help get things sorted for you.
Thanks again for choosing us, and we hope you enjoy your product!
Give Me Cosmetics x
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2 orders - received neither of them
I ordered a Black Friday bundle .. TWICE. Both times it was lost and I never received it. I did get refunded eventually for the first one. The 2nd one I am literally being ignored by both GIVE ME COSMETICS (the irony is they have not “given me” anything) and Yodel. I’ve spent literally hours trying to get somewhere with this. The business chat agent on FACEBOOK clearly could not be bothered and just gave me pre written responses. Total waste of time!
December 2, 2025
Unprompted review
Reply from Givemecosmetics
Hi Caroline,
Thanks for your review.
We’re truly sorry to hear about your experience. After reviewing the correspondence, we can see that a chargeback has been opened for your order. Unfortunately, once a chargeback is in progress, we’re unable to take further action or provide support on the order until that process is resolved.
I've checked the tracking for your order and can see this has now been delivered.
Give Me Cosmetics x
DO NOT ORDER !!!
Order arrived with one set missing and i am being told that i need to contact police to investigate even though there was no damage to parcel received so it was never packed
Edit to reply ***
If you care to check your reply on Paypal you will see i was asked to contact police or governing body , this i will not do as the packaging was not damaged so nothing was taken afyer leaving your company.
November 13, 2025
Unprompted review
Reply from Givemecosmetics
Hi Susan
UPDATE: We have checked the PayPal case and again, none of our team have advised to contact the police, this communication has not come from ourselves and in fact, when you open a PayPal case it is actually PayPal who are responding to you as they are the mediator. I hope this makes sense. As we have said further down in the review, can you please complete the form we have sent so we can deal with this directly with you and get this resolved.
Thank you for your feedback. After reviewing your order and our previous correspondence, we can confirm that at no point did we advise you to contact the police.
As part of our standard process for investigating missing items, we requested that you complete a missing items form so we could escalate the matter with the courier. We have not yet received a completed form from you. You then reached out via a new email thread for an update, which we also responded to promptly.
It appears there may be some misunderstanding, as the information you mentioned did not come from our team. To help us resolve this for you as quickly as possible, we kindly ask that you complete the form previously sent.
Thank you for your cooperation.
Natasha
Terrible
Give Me Cosmetics use Yodel as their courier service who lose parcels. They are aware of this issue using Yodel, but state they will continue to use Yodel to deliver their products! Terrible service.
November 4, 2025
Unprompted review
Reply from Givemecosmetics
Hi Lucy
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience.
We’ve looked back through all communication with you, and we can confirm that we didn’t advise anything of the sort regarding our courier. That said, we truly appreciate your feedback and will be passing your comments on internally so we can review this further.
The only reason we weren’t able to send a replacement was because the items you ordered were out of stock at the time. We apologised for this in our messages and issued a full refund straight away.
We completely understand how disappointing this must have been, and we’re genuinely sorry for the inconvenience caused. If there’s anything else we can do to help, please don’t hesitate to get in touch with our customer care team.
Kind regards
Give Me Cosmetics
Disappointed with customer service
Have been using Giveme cosmetics shampoo and conditioner for quite a while. Also use the heat defence spray, serum and hair repair,
I bought some defence spray and serum whilst on offer, opened it yesterday after finishing my last one and the pump
isn’t working. Reported it today to be told it’s over the 30 days returns policy.
I only opened it yesterday how was I meant to know it would be faulty?!! I’ve also bought my daughters gifts which haven’t been opened for Christmas as they too were on offer. What if they are faulty when they open them?!?
Really disappointed with the customer service after being a loyal customer for a number of years.
Update further email sent to confirm they would be sending a replacement heat defence spray have updated to 3 stars but feel the original response was unnecessary. I feel as a valued customer with no previous requests for faulty goods that this should have been taken into consideration straight away.
November 21, 2025
Unprompted review
Reply from Givemecosmetics
Hi Alison
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We completely understand how frustrating it is to discover a faulty pump only once you’ve opened the product.
Our 30-day returns and replacement policy is in place to keep things fair and consistent for all customers, and we do encourage checking orders upon arrival so any issues can be resolved quickly. We appreciate that in this case the product wasn’t opened until later, but we hope you can understand why we need to follow our policy.
Thank you again for your continued support, and for being a valued customer over the years.
Kind regards
Natasha
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Worst experience ever first time…
Worst experience ever first time ordering from here for my daughter's birthday present when I have paid for it.and it has never been shipped and still no tracking number like they promised I complaint but all they care is the money not the customer
November 7, 2025
Unprompted review
Reply from Givemecosmetics
Hi Zoe,
Thanks for your review.
So sorry to hear this. We have requested some more information so we can look into this for you.
Thanks in advance
Give Me x
Missing most my order
Missing most my order, emailed photos and stated if no response i will be starting a chargeback, to be told by the delightful woman to wait 72 hours for a response and because i mearly mentioned chargeback they couldnt assist me anymore. Surely as a company you want to resolve the issue before it even come to a chargeback but no basically told to go away the more i email the less likely i am to get a response. I havent got my money back or my missing items I've filled in the forms I've sent pictures and still nothing. Used give me for years too dont think I will be anymore
November 18, 2025
Unprompted review
Reply from Givemecosmetics
Hi,
Thanks for your review.
We requested that you wait 72 hours so we could properly investigate your claim with the information and photos you provided. Once a chargeback is mentioned or initiated, we are no longer able to intervene, as the matter is then handled directly by your bank.
We have followed our standard procedures, and all required steps on your part, including submitting the forms and photos, have been acknowledged. At this stage, any further action must go through your bank, as we cannot assist beyond this point.
Give Me x
Amazing hair products
Amazing hair products! I have wavy, frizzy hair and most the time I struggle to get a brush through it, my mum bought be the set for my birthday and wow! Hairbrush goes straight through it now no trouble, serum makes it super soft and heat protector does the job and smells great, we have just ordered another box set and will be ordering more for Christmas presents. No problem with website or delivery! Very happy.
November 11, 2025
Unprompted review
Reply from Givemecosmetics
Hi Amber
Thank you so much for your wonderful review! We’re delighted to hear that our products have made such a difference to your wavy, frizzy hair — it’s amazing to know the brush now glides through with ease. We love that you’re enjoying the serum and heat protector too (and the scent!).
It’s great to hear everything went smoothly with your order and delivery, and we really appreciate you choosing us again for gifts — that means a lot.
Thanks for the 5 stars and for being such a happy customer! 💖
Kind regards
Give Me Cosmetics
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE
I purchased a hair care gift set and when it arrived it didn’t have the full items that were described on box. I emailed customer services and kept receiving an automated service. I provided all the pics and details that they required and continued to receive emails saying I didn’t respond. I put comment on Facebook and they contacted me on Facebook straight away and just said they were out of stock and I wouldn’t receive the items missing. They said they would refund £3.30!! When I questioned this they said just to send it back. Terrible customer service!!!!
November 13, 2025
Unprompted review
Reply from Givemecosmetics
Hi Shonagh,
Thanks for your review.
After checking your email thread I can see the product was refunded and a new brush was sent out as well as a goodwill gesture.
We're sorry for the inconvenience caused.
Give Me x
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Great company and products
Made an order on a Thursday by Monday afternoon was delivered, one of the gift box was without a product but contacted customer service, sent the relevant evidence that was requested and within the same day was sent the missing item. Great products, great customer service. Accidents and missing products happen so I wasn’t angry about this and I cannot fault how quickly and effectively my issue was resolved! Will 100% be ordering more.
November 11, 2025
Unprompted review
Reply from Givemecosmetics
Hi Elle,
Thanks for your review.
We’re happy to hear that your order arrived quickly and that we were able to resolve the missing item promptly.
We really appreciate your understanding and patience — it means a lot. We can’t wait to welcome you back for your next order!
Thanks again,
Give Me x
AVOID AVOID AVOID AVOID AVOID
If I could give no stars for this company then I would. Having just had a shocking & appalling experience with them. I would avoid at all costs. They care more about their profits than their customers.
The Shampoo & Conditioner did the opposite to their claims on their packaging. Made my scalp dry & my hair greasy. Despite this, they have not allowed me to cancle or modify my subscription.
Be aware of signing up to any subscriptions as they remove your rights to cancel at any point. Locking you in to a minimum 2 payment term. Regardless of whether you get on with their products or not & then refuse to offer you a more suitable alternative. No customer care what so ever. Just money grabbers. NEVER have I ever experienced this before. AVOID AVOID AVOID
November 7, 2025
Unprompted review
Reply from Givemecosmetics
Hi,
We’re really sorry to hear that your experience hasn’t met expectations. Our goal is for every customer to love their products, and we never want anyone to feel stuck.
For transparency, our Subscription Terms & Conditions outline that when signing up to a subscription plan, there is a minimum two-payment commitment before cancellation is available. This information is clearly stated during checkout and in our Terms on our website. After those first two payments, customers are free to cancel, pause, or modify their subscription anytime through their account or by contacting our team.
We value your feedback and will take it on board as we continue improving our products and service.
Give Me x
Absolutely terrible customer service
Absolutely terrible customer service. I ordered a bundle from them and it came in a cheap cardboard box with a large delivery label and not the presentation box I usually receive. This was for a present and without the box it will look cheap and tacky. After several emails they are refusing to send me a box.
November 6, 2025
Unprompted review
Reply from Givemecosmetics
Hi Tanya,
Thanks for your review.
After checking, I can confirm that you ordered our Early Black Friday Bundle, which doesn’t include a gift box. I can also see we’ve already responded to your email to explain this.
Please ensure before you purchase you are reading and understanding the description and images of what you are purchasing before you confirm so you avoid disappointment.
We apologise for any confusion caused.
Give Me x
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