Givenchy Reviews 

I’m posting this here because the separate Givenchy Beauty Trustpilot page does not appear to be monitored.

My experience relates specifically to Givenchy Beauty UK, but unfortunately it has affected my view of the Givenchy brand more broadly.

I placed an order but received no email confirmation or order number. By the following day, as nothing had arrived, I reasonably assumed the order may not have gone through and placed it again.

Once I realised both orders had been processed, I contacted Givenchy immediately. I was told the issue would be passed to the relevant team, but both orders were still dispatched and charged.

I have now received both and am simply trying to return the duplicate, unopened order. Unfortunately, the official return process does not work: the return options described on the website are not where they say they are, and the DPD returns portal says my valid order number is invalid.

I fully accept that I placed the second order, but the lack of any confirmation from Givenchy directly contributed to the duplicate purchase. I then contacted them straight away and have since tried to follow their own returns process, only to find that it does not work.

For a luxury brand, the whole experience feels remarkably poor. I appreciate that Givenchy Beauty may operate separately from other parts of the business, but as a customer I experience Givenchy as one brand. Poor service in one part inevitably affects my trust in, and willingness to buy from, the brand as a whole.

I would not order from Givenchy Beauty again, and this experience has made me much less inclined to purchase from Givenchy generally.

I am extremely disappointed with the outcome of my repair request. While I understand that the original replacement handle is no longer available, I find it disappointing that no alternative solution was offered despite the bag being in otherwise excellent condition.

As a customer, I expected a premium brand to provide stronger after-sales support, especially for a product that remains fully serviceable apart from a single damaged component. The inability to repair the bag due solely to the unavailability of an original part, without exploring compatible alternatives, leaves me questioning the long-term support provided for the brand's products.

Although the staff were courteous and professional throughout the process, the final resolution was unsatisfactory. I had hoped for a more customer-centric approach that considered practical repair options rather than a complete rejection of the request.

This experience has been disappointing, particularly given the reputation of the brand for quality and craftsmanship. I hope the company will review its repair and after-sales policies to better support customers whose products require repairs involving discontinued parts.

Two recent orders placed

00430456

00430606

I have been unsuccessfully being trying to generate a free DPD return label for order ref 00430456 - system says my order number is an invalid entry - well its the only order reference I have so can't proceed very frustrating.

I have also tried to contact to cancel my 2nd order before it despatches ref 00430606

Really hope this can be actioned as the reviews on here are terrible !

Feel sick after smelling their perfume.

The worst customer support i’ve tried.
It’s supposed thanks Givenchy is a luxury brand, but in comparison with other brands they don’t mind the customer satisfactin.
I órdered a mini loose powder to try the brand and never got the product.
I raised a dispute throgh them to get my money back and they decided in favour of the courier company who left my parcel in the street instead of in the doorstep of my flat, which is two floors upstairs and is a sale place to leave the post.
I had this dispute with the same delivery company for the same problem with other company and i was compensated with money plus i received my product redelivered.
Now i’ve lost my money and the product, so never will buy here again.
Really disappointing to think in spending so much money as this brand is costing and so little care with the delivery process.

I have been trying to get warranty service on two handbags for 8 weeks, and all I am getting is the run-around with multiple excuses for the delays and still no resolution. Yesterday I finally heard back from a supervisor after many requests, and she assured me there would be a resolution today. All I got today was a request for the same supporting documentation I already sent them 8 weeks ago!

UPDATE to the response on here

Wear and tear after 3-4 wears? Not fit for purpose then are they?
To clarify, they have never been in the workshop, I sent pictures of the slides looking brand new but soles falling apart!
Won’t be spending money with you again

I have purchased their pool slides for years but unfortunately the last 2 pairs that I have purchased within the last 2 years are terrible quality, I believe they have changed their manufacturer?
Anyways, after 2-3 wears the soles were falling apart, I have contacted CS and their response was shocking
Thank you for your detailed response.

Following up with this one, I kindly inform you that I am not at the origin of the review of your demand but of our Quality department directly.
This will indeed not be possible to contest the decision shared with you.

Please rest assured that your comment has well been forwarded to them anyway.

Although the price reflect a quality grade, it also points a delicacy of this one: a single wear may be enough to fully ruin a piece.
As mentioned previously, as the sole is in direct contact with the floor, your situation cannot be considered as a quality issue.

I am sincerely of this unfavorable outcome and thank you for your understanding.

I wish you a pleasant evening.

Sincerely,
ref:!00D0Y0bvF7.!500J604PlGb:ref
Clement
Givenchy Customer Service

If one wear is enough to ruin a pair of slides then they’re not fit for purpose! No one buys to wear them once or to just look at them
I won’t be buying again

I am extremely disappointed with my experience.

I placed an order for a perfume, but never received it. The parcel was returned to Givenchy on the very same day — without any notification or explanation from their side.

I contacted DHL, and they clearly confirmed that the package had been returned to the sender. However, dealing with Givenchy customer service has been a complete nightmare. Every time I call or write, I get the same generic response: “we are investigating.”

Over the phone, they confirmed that the returned parcel is already with them, but when I asked for written confirmation via email, I only received template replies that completely ignore my request.

It has been over two weeks, and they have never reached out to me proactively. All communication has been initiated by me, and despite constant calls and emails, nothing has been resolved.

At this point, I have neither received the product nor a refund.

This level of customer service is unacceptable, especially for a luxury brand.

I tried a tester of L’interdit esp and really liked it and the fragrance lasted for hours.
Got a bottle for Christmas and the fragrance disappeared fairly early on. I contacted customer service and was asked to produce receipt, product number etc which I did - still awaiting a response!
Very poor customer service. I will continue with Chanel & Estee Lauder - never had an issue with them.

Update
You state they have been worn which simply is not true. They were tried on once in an office setting. I am not in the habit of buying clothes to wear and returning them. Your assessment is wildly incorrect. Your company cannot verify that the fabric faults were not already present. I’ve never had this kind of experience with such blatant lies. My assessment stands, that buyer beware as the company lies.
Buyer beware….thieves and liars.
Bought a shirt and trousers that shipped on time with excellent communication. Decided to keep the shirt and return the pants. I had tried the pants on once.
When givenchy received the return they claim there are fabric faults caused by me so will not refund. They cannot prove the faults were not there prior to sending. Working in the industry I know it’s impossible for these faults to occur with one try on.
Do not buy from them, purchase through a third party that are far more transparent.

I recently contacted customer service regarding my missing bag, which is worth nearly €2,000. The customer service team has been very kind, professional, and understanding — truly great service.

I do hope, however, that the investigation will be completed as soon as possible. I understand that this process can take up to 30 days, but given the value of the item and the circumstances, I sincerely hope for a quicker resolution.

Givenchy is a high-end luxury brand, and I trust that this matter will be handled efficiently, as the brand’s reputation is extremely important.

As a professional nail technician, I am in daily contact with many clients, and I have always recommended Givenchy to them. Although I own several Givenchy bags, this was my first online purchase. I hope this situation will be resolved positively and promptly.

I purchased a pair of Shark Lock Boots & received them in early November. By the third time wearing them, the lock on one boot, fell off. Did not notice until next day. Givenchy customer service insisted on a $295 dollar fee to replace the lock (despite the boots being brand new). I paid the $295 on December 18th. As of today, January 7th, zero communication from Givenchy. I have followed up 4 times, including proof of payment, asking simply : is lock being sent directly to me? What happens next? NOTHING. I’ve called customer service lines - one did not work. One I was on hold for too long I gave up.
These boots are incredibly expensive & GIVENCHY is supposed to be a luxury brand focused on quality and customer service. They are NOT!

Givenchy Gentleman was an excellent fragrance for men, but now there's a whole range of variants trading on the name but without the quality aroma. I can't remember the number of times female colleagues have asked me what I use so that they could buy some for their husband.
Look for the 'Originale' version if you want the real thing.
And why oh why have they given in to the beardy brigade and stopped producing the aftershave?

If I could give this company 1/8 of a star I would. First of all extremely difficult to get someone on the phone. Second was put on hold 3 times to be transferred waited more than 10 minutes each time only to be disconnected. Still have been unable to talk to anyone.

Reply to Givenchy: I've emailed
Contact Givenchy US and Robert was the agent. Please let me know what I can do to fix my slides thanks so much!

Extremely Disappointed with Customer Service and Product Quality

I had a terrible experience with both the product and customer service. The entire strap on my slides broke off, making them unwearable — the exact same thing happened to my friend’s identical pair, which points to a clear quality issue. Despite providing all necessary information, I was told the item was “unrepairable” and that no exchange or replacement could be offered, due to seasonal material limitations and an unclear claim of “multiple repairs” (which I never made). For a brand positioning itself as high-end, I expected far better accountability. Extremely disappointed.

If I could give 0 stars I would , I tried to order a necklace twice the 4G necklace with the crystal ball , the first time I ordered I waited three days and still no shipping number then the next day my order got cancelled and they sent my money back? So I called them and I spoke to simone who actually promised me it won’t happen again made me order THROUGH him so he was doing it on his laptop or whatever and then the same thing happened again after he assured me it won’t , customer service is appalling and I wouldn’t even bother with these people. Just silly

I received a Givenchy bag as a gift, a year later the gadget that closed the bag broke! I kid you not, the run around I got from their customer service was the worst!! I had to call them at least 12 times to try to get this resolved!! And trying to talk to a manager there was impossible!! I have actually have been disappointed in a lot of their products! But this was the first time calling them. I still have not gotten this issue resolved. I will never buy their products again. I can spend my money elsewhere!

My 2nd pair of sneakers. Bad comfort. They look gorgeous but the fitting is bad.

Hello Customer Service colleagues,
I purchased last week the 4G short necklace in metal, however I never got an order confirmation.
Instead, one day after making the payment, I got an email saying that the item had been added to my shopping cart. Then I received another e-mail saying that my shopping cart is waiting for me. However, when I log into my account the shopping cart is empty, although I paid the 750€ for the article and never got an order confirmation.
I am still waiting for this issue to be solved. It has now been a week, and I still don't know what is going to happen to my 750€.

I'm extremely disappointed with Givenchy's customer service. As a ribbon member, I reached out to them regarding a gift I was entitled to but never received. Instead of addressing my concern, they completely ignored it. Their lack of professionalism and customer care is unacceptable. I expected to be treated with the level of service they claim to offer, but unfortunately, their support proved to be utterly worthless. They offered no assistance whatsoever.