GiveWheel Reviews 89

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Other platforms I considered made it unnecessarily complicated, by first having to create an 'umbrella' page & then sub pages for each charity. Then I would have had to ask the people sponsoring... See more

Rated 5 out of 5 stars

I had a really positive experience setting up my fundraising page on GiveWheel. The process was clear, easy to follow, and straightforward from start to finish. I needed to raise funds for a chari... See more

Company replied

Rated 5 out of 5 stars

Any queries response time very fast, I had to register 1 of my charities and was so easy to do this Splitting the 2 charities was also very easy to do Would definitely recommend and I'll use them... See more

Rated 5 out of 5 stars

Its so easy to set up and I love that I can split the donations to different charities ..... totally receommend

Company replied

Company details

  1. Charity

Written by the company

The UK's multi-charity fundraising platform for individuals, teams, and companies. Free to use and 0% platform commission. Setting up a page is quick and easy and you can fundraise for as many charities as you wish. With no platform commission, your donations go further and have greater impact on the causes you care about!


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Music Marathon

Really useful to be able to split the funds raised between more than one charity and to collect all the funds together in one place, with the site also able to handle Gift Aid.

October 7, 2023
GiveWheel logo

Reply from GiveWheel

Hi Estelle,

Thank you for sharing your experience - we're delighted you enjoyed using GiveWheel and that the event was successful! We look forward to seeing you back soon.

Best wishes,
Team GW

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Rated 5 out of 5 stars

We wanted to split our fundraising pot…

We wanted to split our fundraising pot and this was a brilliant platform to do that so easy everything is done for you !

October 11, 2023
GiveWheel logo

Reply from GiveWheel

Hi Rachel,

Thank you for sharing your experience - it's fantastic to hear you made use of the multi-charity functionality and we look forward to seeing you back soon!

Best wishes,
Team GW

Rated 5 out of 5 stars

Great way of getting money to the…

Great way of getting money to the Charities and great communication from GiveWheel during the process.

No communication from Parkinsons.uk though for acknowledgement of the money

October 9, 2023
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Reply from GiveWheel

Hi Diane,

Thank you for your feedback and for using GiveWheel - we're delighted to have hosted your fundraising and look forward to welcoming you back again soon!

Best wishes,
Team GW

Rated 5 out of 5 stars

First used the site for a marathon last…

First used the site for a marathon last year, since then there seems to have been a mass of new features added - it really is the Swiss Army knife for fundraisers! Back to the marathon training for me…

October 13, 2023
Unprompted review
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Reply from GiveWheel

Hi Julia,

Thank you for sharing your experience, we're glad to have helped - good luck with the training!

Best wishes,
Team GW

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Rated 5 out of 5 stars

Very good site

Very good site. Helpful technical great to be able to donate to multiple charities.

September 17, 2023
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Reply from GiveWheel

Hi James,

Thanks for your feedback and for choosing GiveWheel - we look forward to welcoming you back again soon!

Best wishes,
Team GW

Rated 5 out of 5 stars

Thank you GiveWheel!

So pleased we chose GiveWheel as our fundraising platform - really easy to set up a page and their comms/support was always prompt and helpful! Also loved how we could split funds between our three chosen charities. After reading the two reviews on here which aren't five stars, imho I think that the words "devious" and "underhand" are extremely unfair - implying sinister operations. This couldn't be further from the truth. If you're thinking about using GiveWheel, don't let those reviews put you off. It's a fantastic platform which I have no reservations about recommending to everyone I know!

September 13, 2023
Unprompted review
GiveWheel logo

Reply from GiveWheel

Hi M,

Thank you for your positive feedback - we're delighted to hear that you had a great experience! 😃

We look forward to supporting your future fundraising initiatives and welcoming you warmly back to the platform.

Best wishes,
Team GiveWheel

Rated 5 out of 5 stars

I had searched for a while to find a…

I had searched for a while to find a platform where I could actually raise money for MORE than 1 charity - seemed to have found the holy grail with you. Dare I say I’ve not had a faster response to my emails (admittedly some of them user error) and you were a great help. Thank you.

July 20, 2023
Unprompted review
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Rated 3 out of 5 stars

Good site, but sadly a bit devious

Good site, but I’m afraid I agree with Dr G : if you made it clear and simple to donate any amount from zero percent to whatever anyone chooses, that would be the honest way to do it. I’m sure you’d still get donations for the GiveWheel operation, but you wouldn’t be effectively giving people no choice. Just add the extra button to the page where a percentage is chosen.

July 20, 2023
Unprompted review
GiveWheel logo

Reply from GiveWheel

Hi Tom,

Thank you for your feedback. We are a small team and - as part of our mission to provide our platform for free to charities and fundraisers - we could not exist without at least covering basic operational costs. To date all revenue has been reinvested into improving our offering.

Whilst we depend on the generous contributions of donors, this is entirely optional and selecting just one link removes this – whether adding a contribution or not, there is no difference to the service you receive and we welcome all donors, irrespective of whether they choose to leave a contribution or not.

Best wishes,
Team GiveWheel

Rated 5 out of 5 stars

Brilliant!!!

Hadn’t come across Givewheel until recommended by a colleague but found the whole process really positive - our school fundraising page raised lots of money for 3 charities chosen by the children ☺️ so thank you!!!

July 8, 2023
Unprompted review
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Reply from GiveWheel

Hi Charlie, thank you for your feedback - we're delighted to hear about your event and the experience you had. We look forward to seeing you again!
Best wishes,
Team GW

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Rated 1 out of 5 stars

Underhand ways to get admin fees from you

Trying to donate on their page to a colleague's event it SAYS that you can reduce the "donation for their costs" to zero but gives you no option to do so. It defaults to 10% as a nudge but the minimum option button is 5%. I object to being made to pay additional to pay to a charitable cause. I've tried signing up, tried progressing for payment but I can see no option to remove it. Shame on Givewheel!

Update: After contacting them, to be fair there IS an option to not donate an admin fee, however, that option is hidden in the text. It's not given as a "button" on the donate list. It is HIDDEN within the text.

So for those who want to go ahead and use this page, I don't, within this statement:

"Adding a small contribution on top of your donation means we can support more people. You can however set this amount to 0%. GiveWheel is proud to support your fundraising."

The words around setting the amount to 0% are actually the button but unlike hyperlinks, these are set as almost the same colour as the rest of the text.

Underhand? In my view yes. I like my charity giving sites to have ethics front and centre so I will not be donating through this site.

Update again: To be fair to Givewheel they have now underlined the phrase in the text which at least means it can be found by the eagle eyed, however, what they have not done is given it equal prominence to the four boxes of 5%, 10%, 15% and 20% and their attempts to justify this as ok in the discussions I've had with them just ring a lot of alarm bells for me AND the fact they only made this change after this Trustpilot review.

July 6, 2023
Unprompted review
GiveWheel logo

Reply from GiveWheel

Hi Dr G, thank you for your feedback - we’re sorry to hear the way you do about GiveWheel.

Our platform is entirely free for charities, fundraisers, and donors. Whilst we depend on the generous contributions of donors, this is entirely optional and selecting just one link removes this – whether adding a contribution or not, there is no difference to the service you receive and we welcome all donors, irrespective of whether they choose to leave a contribution or not.

As a business, we could not exist without at least covering basic operational costs, and to date all revenue has been reinvested into improving our offering.

We feel that our service to you exceeded that which one might typically expect – we replied to your first support email within 45 minutes and the second email within 20 minutes, in both cases providing clear guidance on how easy it is to remove any contribution from your donation. Most companies operate on 24 or 48 hour response policies.

Having read your frustrations, one of our founders reached out directly and offered a call to better understand how we could help but this was declined.

Our small team works tirelessly to deliver the best fundraising platform that we can, for charities, for fundraisers, and for donors. The significant number of charities that use and benefit from GiveWheel, as well as the feedback from fundraisers and charities alike, is testament to the positive impact GiveWheel makes in the charitable space.

We appreciate all feedback and whilst we can’t implement every feature suggestion we receive, we will be reviewing how we can make the cause of this issue even more clear.

Best wishes,
Team GiveWheel

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Rated 5 out of 5 stars

Versatile and helpful fundraising platform

GiveWheel were an excellent fundraising platform - offering the opportunity to split funding across two charities, something that other platforms do not offer. The team were also really helpful and replied promptly to queries.

April 15, 2023
Unprompted review
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Reply from GiveWheel

Hi Giverny, thank you for your feedback - we really enjoyed supporting your fundraising event for two great causes! Best wishes from all the team here.

Rated 5 out of 5 stars

Fantastic!

A brilliant user experience for setting up a fundraising page, easy to use and would absolutely use again.

June 13, 2023
Unprompted review

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