Alex at GIVEWP has been a lifesaver more times than I can count. He’s always quick to respond, incredibly helpful, and knows exactly how to get to the root of any issue. Whether it’s troubleshooting s... See more
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GiveWP were very quick to get back to me about an issue on our website. What they suggested was the correct fix. What a relief.

Reply from GiveWP
I've been running GiveWP on two donation sites for the last five years and I love the program - but what's even better is the customer support. They get right back to me with answers that work. They're also very cheerful and seem to like what they're doing. I highly recommend GiveWP

Reply from GiveWP
They were quick and answering and gave clear answers. Responded back quickly to my questions.

Reply from GiveWP
Responsive, quick, effective customer support to supplement their excellent, detailed and crystal clear documentation

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Reply from GiveWP
Overnight responses, due to the to the time diffs, but resolved the issue in a timely manner. Understood we had a production site that became unable to take donations due to the app failure. (Should never have happened, but that was product conflict with other services in a WordPress installation - not unusual.)

Reply from GiveWP
Prompt and very helpful technical support. Rick Alday and Alex Coleman are always on top of things and give me efficient code fixes.
Secure plugin (I found it most immune to bot attacks). Many useful add-ons.

Reply from GiveWP
Took us all a while but the problem got solved. Thank you for the effort.

Reply from GiveWP
The folks I have worked with are patient, knowledgable and clear in their communication. Add to this an impressive level of responsiveness I have received and it's easy to give this organization a highly favorable review.

Reply from GiveWP
GiveWP is a powerful donation management system providing all the tools needed for fundraising. Their support is also superb.

Reply from GiveWP
Got the best response and help from this team. The best I have ever received from any other plugin in my career.

Reply from GiveWP
Alex was a huge help in getting my form up and running. Even going in without having seen my form, he looked at my error code and was able to diagnose the problem and offer the solution. He has helped me with other problems too, not giving up until we fix it! It is so nice to work with an actual human to get help rather than a bot and as a non-profit organization, it is very helpful that it doesn't cost a minor fortune either. Highly recommend GiveWP!

Reply from GiveWP
The software is extremely intuitive and integrates seamlessly into our chosen gateway and the Wordpress ecosystem on the whole. Wonderful product that provides exceptional value!

Reply from GiveWP
Robin responded to my inquiry very quickly. She isolated the issue and provided clear and concise directions to resolve it.
GiveWP has always provided top notch customer support!

Reply from GiveWP
Great support, problem was immediately fixed, support pointed me in the right direction.

Reply from GiveWP

Reply from GiveWP
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