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The GLACIAL bottle keep your beverage cold for 24 hours and hot for 12 hours. GLACIALS sustainable water bottles are fashionable and environment friendy
2.6
51 reviews
No history of asking for reviews
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Despicable customer service! No order number received on email, but the amount of money has been withdrawn from our account. The customer service are not responding to our three messages we have send. Our items hasn't been sent yet, and we can't get our money back, due to this despicable costumer service. Next option is legal aid, which is recommended for other people, who are in a similar situation
very poor customer service! actually, they dont even deserve 1 star! I ordered and got my invoice already. Waited for more thank a week and sent them a ff up message. they just informed me that they had a problem with my order.. and that was it! they waited for me to notify them first! not apologetic whatsoever! never again!
I made an order 20 days ago and everything went fine. I received with the delivery a discount coupon, I went on the website to check if there was something else to buy and by mistake (my newborn baby on my lap moved) I press the button BUY and the purchase was processed. I immediately sent an email to explain what happened and to please cancel the order ( also because it's annoying buying something I don't really need full price when I have a discount code). I received an automatic reply where was written that soon I would have received an answer.
Of course i got no answer.
After 3 days I wrote again
And after 2 more days still no answer.
This is total unacceptable
There is no way to contact the customer service and this, in my opinion, is ridiculous.
So do not buy on this website, stay away from it.
I do not recommend it
Their bottles look great and are really good at keeping the heat in/out. Customer service is through the roof; I lost a rubber seal for one of my three bottles, and they sent me one free of charge. Just lovely :)
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