Very bad customer service and my item…
Very bad customer service and my item never received. Still waiting for a reply back. Complete scan
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Very bad customer service and my item never received. Still waiting for a reply back. Complete scan
I ordered an 18k solid gold pendant with what was supposed to be a S1 clarity diamond in the center. The pendant has a nice weight to it, but the diamond is absolute crap. It has such a huge hole/flaw in it, that it looks black and empty. I would've been better off buying something with a cubic zirconia! Like other reviewers, I've tried multiple times to get in touch with the company so I can get details on the size of the diamond because I want to replace it with a better diamond. No success in getting a call or email back. This company is shady and I would save your money to put it towards better quality jewelry from a reputable company. So disappointed!
I’m not sure what is going on with this website. My credit card was charged but I did not receive a purchase confirmation. No answer to my phone call message. No answer to my e-mail. I have liked my purchased products in the past.
I have tried to order an item but their payment system wasn’t working properly. I emailed their customer service team about this I received a refund when I thought I was successful with the order. No answer from them why the order was refunded or the payment system wasn’t working. I was refunded again on my attempt to purchase. Very very poor and very weird
Be aware of this company! The website states they ship in 24 h; my order placed 6 days ago is still "processing". I was already charged, including almost 10 USD for a foreign transaction to Hong Kong. The phone numbers on the web and instagram do not work and no one is replying to their email.
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