Glass2go Reviews 

143
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. People find the online ordering process exceptionally simple and straightforward, and they strongly appreciate the very competitive prices offered for custom glass items. Consumers frequently mention that orders arrive promptly, often ahead of scheduled dates, and the finished units completely match their exact measurements and quality expectations. However, some people mentioned experiencing frustratingly long delivery delays and difficulties reaching customer support when attempting to check on pending orders. Others also noted occasional communication gaps regarding tracking details, along with instances where items arrived damaged during transit or required replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive... See more

Order

Reviewers highlight mixed experiences regarding their orders, as many customers report that the website is... See more

Product

People report positive experiences with product, highlighting that double-glazed units are delivered... See more

Service

Customers consistently note positive experiences with service, praising the polite staff, great prices, and... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing, perfect sizing, and precision.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ALL went very well until we found the units outside our door a week + earlier than we were told. It seems crazy to be given a date of 6th of May for delivery into the local hub for delivery a few... See more

Rated 4 out of 5 stars

Easy ordering and payment system , glass delivered with care . My only gripe would be lack of information about delivery being made . I was given a date and it arrived a week earlier with no notificat... See more

Rated 5 out of 5 stars

Easy to order, competitive price and clear comms. I was given a date it would be at my local depot and told to expect delivery 48 hours later, I rang on the date given to see if I could collect inste... See more

Rated 5 out of 5 stars

Ordered 5 replacement double glazed units all were delivered on the stated day and in perfect condition. Changed the units myself and you could see the clear difference against some existing ones... See more



Contact info

4.1

Great

TrustScore 4 out of 5

143 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(143)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend

Easy ordering process and constant updates throughout. Arrived within the agreed delivery time. Can’t fault and highly recommend.

March 3, 2026
Unprompted review
Rated 4 out of 5 stars

Delivery is not 10-12 days nationwide

I ordered a pane of glass thinking it would be here within 10-12 days nationwide as mentioned at the bottom of the page. I ordered on 6th Feb after payment to my shock and horror I got an email saying delivery 24 th Feb. How is that 10-12 days. So pleased be aware. When placing an order. They deliver to your city only when there van is full of deliveries to your city so can be any day. But saying that glass arrived in perfect health this morning at 8am 24th Feb.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Communication shambles

Ordered 6 replacement units in September, finally arrived in November
, one unit cracked on install so contacted and ordered a replacement. 15 emails and 4 phone calls later still no replacement unit. Spoke to someone on the phone finally to be told they were really busy and had lots of orders and it was hard to keep track of them all?!? Shocking customer service and communication. A real real shame as the units provided are ok! Just really really hard to actually get them to deliver them.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 14mm overall thickness of…

Ordered 14mm overall thickness of glass, got delivered 27mm thickness glass 3 weeks after ordering. They won’t do refunds, they insist on remaking and sending out again. Don’t order if you’re in a hurry!!!

February 10, 2026
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Michael, I’m sorry we let you down with the incorrect sizing and the wait time. We completely understand your frustration. To make things right, we offered a full refund as an exception to our usual policy, but we're happy to provide the express remake you requested instead. This is being rushed through production now. Thank you for giving us the chance to fix this.

Rated 5 out of 5 stars

Good product

Good product. Promptly delivered.
All sizes as requested.will use again thanks

January 31, 2026
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Michael, thank you for sharing your experience, it's very much appreciated. 😊

Rated 5 out of 5 stars

Easy to use website

Easy to use website with excellent service and prompt delivery

January 8, 2026
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Astaroth, thank you for sharing your experience! 😇

Rated 5 out of 5 stars

Excellent product and service

I ordered three double glazed panels in total, two of which were fairly large with custom angled tops.

The pricing was competitive and the glass arrived quickly. It looks great — I couldn't be happier with the quality and precision. Plus the customer team were really excellent and friendly.

January 23, 2026
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Amos, what a fantastic review, thank you! We all can't wait to see the end result and we look forward to hearing from you soon 😁

Rated 5 out of 5 stars

so easy

brilliant ,no messing and even better delivered to my door ,will definitely use again and a very good price

January 17, 2026
Glass2go logo

Reply from Glass2go

Thank you, Neil 🎉

Rated 5 out of 5 stars

Very good experience

Excellent purchasing experience. From online ordering to delivery, absolutely no issues whatsoever. No problem recommending Glass2go. I will use again.

January 9, 2026
Unprompted review
Glass2go logo

Reply from Glass2go

Thank you for the positive feedback and taking the time to leave us a review! 😊

Rated 5 out of 5 stars

Good price and quick delivery.

Website was easy to use and to place my order , price was good and I also managed to find a discount. Delivery was quick and order was correct. I would use this company again.

December 23, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Thanks, Pete! It means a lot that happy customers take the time to leave a positive review. We look forward to working with you again! 😊

Rated 5 out of 5 stars

Great customer service

Great customer service, great product and got the job done in good time ! Would definitely use again

December 4, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Thanks, Ella! 😊

Rated 5 out of 5 stars

I absolutely recommend this company

I absolutely recommend this company. Good old-fashioned customer service with attention to customer needs. Thank you

December 18, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Thanks, Ross! We agree, you can't beat good old-fashioned customer service. When the computer says no it doesn't have to mean it! 😊 Thanks for leaving a nice review.

Rated 2 out of 5 stars

When un packed found a crack on the…

When un packed found a crack on the bottom seam corner LH. Could not install it for fear of the crack spreading. Did not bother with contacting the supplier due to distance from Glasgow to Isle of Skye.

November 6, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Chris, I'm sorry to see this 😢 We would have loved the opportunity to put this right, however that may have been. Please get in touch with us and we'll be happy to look in to this for you.

Rated 3 out of 5 stars

Simple ordering process.... but where is my glass?

My review is solely based on my experience. I stumbled on glass2go website whilst looking for a replacement blown unit, I ordered on 7th December, but since this time I've heard nothing. Ive emailed two different email addresses with zero response and when I login to see my order it says completed! All in all a very frustrating experience, with potentially money down the pan!

Update: My glass was delivered at the mid january, and was as required. It was taken in by my neighbour as advised, however this was one month after order. I'm still a tad dissapointed, as communication was just none existent, which exasperated things.

December 7, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Jonathan, sorry to see this. Upon investigation it seems your elderly neighbour had taken it in for you as she often does. Regards,

Rated 5 out of 5 stars

Brilliant service and brilliant price

Brilliant service and brilliant price. The customer service is outstanding as they go out of their way to arrange delivery to fit your schedule. An absolute pleasure to work with people of excellence.

December 3, 2025
Unprompted review
Glass2go logo

Reply from Glass2go

Hi Geri, thank you! 😄 This is a wonderful review. Thank you for taking the time to share your appreciation, it's greatly appreciated!

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