Glasses.com Reviews 1,859

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and the smooth user experience, often mentioning the simple process of applying insurance and navigating the website. Many people are very satisfied with their purchases, noting that products often look exactly as pictured and the prescription is accurate. Reviewers also consistently praise the fast delivery service, with many receiving their orders much quicker than anticipated. However, some customers mentioned issues with the product not matching the online images, particularly concerning frame colors and appearance. A few people also experienced problems with order fulfillment, such as receiving incorrect items or products with manufacturing defects like loose lenses or flimsy frames. There were also occasional reports of delivery issues, including packages not arriving despite delivery notifications.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality, fit,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising its ease and speed, noting simple... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

User experience

Customers had positive experiences with the user experience, often highlighting the ease of use and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Rated 5 out of 5 stars

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

Rated 5 out of 5 stars

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Rated 5 out of 5 stars

Perfection! I was so skeptical about buying prescription glasses on the internet. My glasses arrived within a week, fit perfectly, and look great. I got progressive transition lenses. These glasses... See more

Company replied


Company details

  1. #33 of 39 best companies in Glasses Store
  2. #31 of 38 best companies in Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Glasses.com did a better job than my…

Glasses.com did a better job than my optometrist office and at a cheaper price! Perfect the first time.

May 17, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I always have a great experience

I always have a great experience. Prices are great, even after I used my insurance benefits. I needed a new pair of glasses and even with my Coach frames they were a great price. The shipping is always fast too. I placed my order Monday and had my glasses Saturday.

May 15, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, and price was right. Unfortunately I did not like the glasses but returning, so far, has been easy.

May 6, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I love my new glasses!

Selection was easy and ordering also. Glasses arrived early. I love the look and the fit.

May 16, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Easy ordering from large selection of…

Easy ordering from large selection of frames
Received my order earlier than anticipated
Glasses were perfect prescription and I love the way they look

May 16, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great experience

Glasses fit perfectly. Prescription is accurate.
Service was fast.

May 15, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Quick and easy service

The process of ordering my glasses with insurance was so simple and they arrived like 3 weeks ahead of what the order indicated upon completion.

May 15, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

Confusing website and rude employees…

Confusing website and rude employees that offer nothing for store pickup

May 15, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 5 out of 5 stars

The customer service was exceptional

The customer service was exceptional, and he was very helpful in getting my glasses order processed!!

May 14, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I reluctantly ordered my first pair of…

I reluctantly ordered my first pair of glasses online. I found an Oakley frame I like and entered my single vision prescription. I realistically expected the glasses to arrive with an error in the prescription and I was very surprised that Glasses.com did a better job than Shopko and EyeglassesNorth. The price was 1/2 the cost of any local optometrist and I didn’t even enter my insurance info.
I will be ordering glasses this way from now on.

May 13, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

Second time ordering

Second time ordering. Same issue as the first time. The “smudge proof” glasses arrived with several finger prints on the lenses with an oily residue that I cannot get off.

May 14, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 1 out of 5 stars

The glasses were sent quickly but the…

The glasses were sent quickly but the prescription is not correct on the glasses.

May 14, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 5 out of 5 stars

Success!

Easy ordering and fast order turnaround.
Great packaging and product was as advertised.

May 13, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

Glasses have the wrong prescription

Glasses have the wrong prescription. Double checked that the right one was given. Requested return and refund. Filled out their form, 48 hours came and went with no return label. Frustrated and angry. Do better.

May 12, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 5 out of 5 stars

From ordering to delivery service

From ordering to delivery service, the handling was impecable.

May 13, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Love them

Fast easy and on time

May 13, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

The glasses where perfect

The glasses where perfect, fits good and the prescription was on the nose. I am very pleased.

May 13, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 3 out of 5 stars

I ordered a pair of glasses on 5/2/26

I ordered a pair of glasses on 5/2/26. At the time of the review 5/13/26, I have not received any glasses of any kind. I went to the website and had a live chat. I was told the frames were on back order since 5/4/26. So I asked the person how come when I ordered the frames they were in stock and yet I do not have them. I got some beat around the bush answer. I ultimately got a full refund and cancelled the order. Just be careful when ordering. Something seems fishy at Glasses.com

May 2, 2026
Unprompted review
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 5 out of 5 stars

Accurate prescription delivery quick…

Accurate prescription delivery quick delivery easy process

May 13, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Order was easy.

May 13, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

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