Avoid this place at all costs!!!! Don't be deceived by their cheap prices! Save yourself the hassle and buy your glasses from a more reputable company. Shipping is ridiculously slow, and the return... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I discovered GlassesPros.com approx 3 years ago after I broke the pair of glasses I purchased from my local optomistrist at retail price. GlassesPros.com had the same frame at wholesale cost. We... See more
GlassesPro has a really slick ordering process with a wide selection of eyeglasses. I placed an order last evening and decided go with the BOGOHALF option. I sent an email after hours to cancel my o... See more
I recently ordered 2 pairs of glasses with a complex prescription. The company provides quality products at reasonable prices and they make sure that they are made correctly. I had a minor issue and t... See more
Company replied
Company details
About GlassesPros.com
Written by the company
GlassesPros.com – Your Trusted Online Eyewear Store
Discover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear.
Our Commitment
We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs.
Why Choose Us
We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home.
Customer Satisfaction
What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services.
Quality and Affordability
At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient.
Our Reviews
Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service.
Join Us Today
Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
Contact info
1689 Grant Ave, 98230, Blaine, WA, United States
- +1 833 841 9227
- support@glassespros.com
- glassespros.com
Easy to use website
Easy to use website. I was delighted to find my replacement clip ons.
November 7, 2023
Unprompted review
Reply from GlassesPros.com
Dear Judy,
We are glad to hear that you found the clip-on frame that met your expectations. Your satisfaction and feedback mean a lot to us, especially as a family-owned business.
It is great to hear that our website provided you with a user-friendly experience, and we are committed to continually improving our services to meet your needs.
Thank you once again for choosing us for your eyewear needs, and we look forward to continuing to provide you with exceptional service.
Warm regards,
The GlassesPros Team
Advertisement
I had to replace my glasses frame and…
I had to replace my glasses frame and was
not able to find it in my area. GlassesPros.com had exactly what I was looking for. They have fast reliable service and I'm very happy with my purchase.
October 25, 2023
Reply from GlassesPros.com
Dear Linda,
We are truly happy to hear that we were able to provide you with a replacement for your glasses through our platform. Your satisfaction is our top priority, and we're glad we could meet your needs efficiently.
Thank you very much for your continued trust and support in choosing us for your eyewear needs. It means a great deal to us, and we're grateful for customers like you.
Should you have any further questions or require additional assistance, please feel free to reach out. We're here to help and ensure that your experience with us is nothing short of excellent.
Warm regards,
The GlassesPros Team
My household is becoming glassespro addicted
Last year my husband bought a glasses frame online from glassesspro.com and he was unsure if it would fit his lenses, but when the frame married it was perfect. Today, I chose to give my glasses frame measurement a trail on glassespro website. I discovered that the website was easy to navigate through and the measurement was available for my lenses. The most beautiful thing is that I got 15% off as a first time customer and the frame ships free. Yay!
November 6, 2023
Unprompted review
Reply from GlassesPros.com
We're so happy to hear about your experience with us and that your husband's frame purchase was a perfect fit. Your satisfaction is our top priority, and we aim to be your trusted source for quality eyewear.
Thank you for choosing Glasses Pros and for your thoughtful review. As a smaller, family-owned business, we depend on feedback like yours. We're committed to ensuring every order is as smooth as yours.
Fantastic customer service
Fantastic customer service, start to finish. Contact was excellent throughout.
October 22, 2023
Reply from GlassesPros.com
Dear Jonathan,
We are truly grateful for your kind words about the communication from our customer service team. It's heartening to hear that you had an excellent experience interacting with us.
Your appreciation and the time you took to review our company mean a lot to us. Feedback like yours motivates our team to continue delivering high-quality service and ensures that we are on the right track.
Thank you once again for sharing your positive experience. If there is anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The GlassesPros Team
Very good glasses
November 3, 2023
Unprompted review
Reply from GlassesPros.com
Dear Dario,
Thank you for taking the time to leave a review. We truly appreciate your feedback as it is vital for us to continue providing the best service possible.
It is our goal to ensure that every product we offer is of the highest quality and meets the needs of our valued customers like you.
If there is anything more we can do for you or if you have any further feedback, please feel free to reach out. We're always here to help and listen.
Thank you again for choosing us for your eyewear needs and for sharing your positive experience.
Best regards,
The GlassesPros Team
Advertisement
Glass Frames
Need a frame only and took the number from mine and it matched perfectly.
Would definitely buy again.
October 19, 2023
Reply from GlassesPros.com
Dear Glenda,
It's always our goal to ensure that our customers are happy with their selections, and your feedback is incredibly rewarding.
Thank you sincerely for taking the time to leave us a review. As a family-owned and operated business, every bit of feedback we receive is invaluable to us. It not only helps us grow but also affirms our commitment to providing quality products and services.
If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
The GlassesPros Team
Reply from GlassesPros.com
Thank you for your understanding regarding the glasses that were not in stock. We're glad to hear that your refund was processed promptly. We continually strive to update our inventory to better meet your needs and avoid such instances in the future.
If you need assistance selecting a different pair of glasses or have any other queries, please don't hesitate to reach out to us. Your decision to choose Glasses Pros and share your thoughts is highly appreciated. As a smaller family owned and operated company, every review counts.
Super easy and convenient and quick…
Super easy and convenient and quick delivery! Would definitely recommend for affordable, quality glasses!
October 25, 2023
Unprompted review
Reply from GlassesPros.com
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service convenient and that the delivery was quick. It's great to know our efforts are recognized.
We're incredibly grateful for your recommendation and are so pleased that your experience with us was a positive one. Thank you once again for choosing us. We look forward to serving you again in the future!
I have not received my order
I have not received my order. It Nov. where are my glasses???????
October 16, 2023
Reply from GlassesPros.com
We sincerely apologize for the delay in your order. We acknowledge that it took 17 business days to arrive, exceeding our typical 15 business day estimate. This is not the standard we aim for, and we regret the inconvenience this caused you.
When making custom glasses, there are sometimes unforeseen delays in the production process. Nevertheless, we are working to minimize future production delays similar to the one in your order.
We're thankful for your choice of Glasses Pros and your valuable feedback. Our family-owned and operated business depends on customer reviews to grow.
Advertisement
Is this a real company?
A charge to my credit card was made the day of the order. This is not customary or appropriate. A charge is supposed to made on the day of shipment. My frames were never received. I feel I got a run around after a few phone calls. I had to file a dispute with my credit card company to halt payment because I couldn't rely on GlassesPro to do the proper thing.
UPDATE: A refund was posted to my credit card account today in response to my initial review.
October 12, 2023
Reply from GlassesPros.com
Hi Denise we sincerely apologize for any inconvenience we caused you. It's essential for us that our customers have a seamless experience, and we're truly sorry that this wasn't the case for your order.
When you reached out to us regarding the delay, we immediately checked up on your order and contacted the manufacturer to understand why it hadn't been shipped. We always strive to maintain open and honest communication with our customers, which is why we informed you of the option to cancel your order if you felt it necessary.
As you pointed out, once you requested the cancellation, we ensured a refund was processed promptly in less than 24 hours.
As a small family owned and operated business, we are continuously working on improving our systems of operations to ensure this doesn't happen in the future. If you do shop with us again we hope that we can create a more seamless experience for you next time.
Quality frames
Perfect! Exactly what i wanted, great price and arrive earlier than expected. I love my glasses! Thank you glassespros. I’ll be ordering again.
October 12, 2023
Reply from GlassesPros.com
Dear Yolanda,
Thank you so much for your business and your kind words. We deeply appreciate your support. It's wonderful to hear that you found glasses that perfectly met your expectations.
Your effort in taking the time to leave us a review truly means a lot to us. As a family-owned and operated business, such feedback is invaluable and encourages us to continue providing the best service possible.
Warm regards,
The GlassesPros Team
Great prices
Cannot wait to receive them. Great prices, free shipping and returns. Current designs.
October 25, 2023
Unprompted review
Reply from GlassesPros.com
Dear Teri,
We hope you are thoroughly enjoying your new frames! Your satisfaction is incredibly important to us, and we are delighted to know that you've chosen us for your eyewear needs.
Thank you so much for taking the time to leave us a review. Your feedback is invaluable and means a great deal to our family-owned and operated ecommerce business. It helps us continually improve and provide the best service possible to our valued customers like you.
If you have any questions or need assistance with any future orders, please feel free to reach out. We are always here to help and ensure that your experience with us is nothing short of excellent.
Warm regards,
The GlassesPros Team
So happy!
I was so upset when I lost my magnetic sunglasses that are made to fit my glasses! But you came to the rescue and they are a perfect match!! So happy!!
October 10, 2023
Reply from GlassesPros.com
Dear Beth,
We are truly glad to hear that the replacement clip-on sunglass frame met your needs. Thank you for taking the time to leave us a review. Your feedback is incredibly important to us, and knowing that we were able to provide you with great service means the world to us.
We are appreciative of your continued support and look forward to serving you again in the future.
Warm regards,
The GlassesPros Team
Advertisement
No customer service never returned my…
No customer service never returned my emails never took responsibility for poor quality work. Avoid this co at all cost
Glasses were just bifocals with a small space to see normally. I asked how to fix the problem and was told a ticket was made but absolutely no attempt to make these glasses good. Very disappointed
Trying to help my 94 year old father n law get a good pair of affordable glasses and got stuck with junk. Avoid this company if you need to see
August 28, 2023
Reply from GlassesPros.com
Dear Cheryl,
We are truly sorry to hear about your recent experience and the issues you faced with your father in law's bifocal lenses. Please accept our apologies for any inconvenience this has caused.
We want you to know that we have reached out through our support email with the intention of resolving this matter. Our team has been trying to verify the necessary details and measurements of the lenses to ensure we can provide a suitable replacement that meets your needs.
As a family-owned and operated company, we take our commitment to customer satisfaction very seriously. We care deeply about our customers and strive to deliver exceptional service.
Please let us know how we can further assist you or what steps we can take to rectify this situation to your satisfaction.
Thank you for your patience and understanding. We look forward to the opportunity to resolve this issue and regain your trust.
Warm regards,
The GlassesPros Team
Perfect frames and lenses
I chose glassespros.com because I google searched a specific frame I wanted and my old online glasses shop stopped selling this frame so when I saw glasses pros carried my favorite frames I ordered two pair in different colors. I didn't know they were Canadian based so it held up my receiving them three days past expected due date with customs and I was traveling so I had to have a family member ship me my glasses and now I finally have them. The frames were exactly what I wanted and fit like I had been fit in person ,I mean the fit is as good as it possibly can be. The lenses are perfect as well as far as my new prescription....they nailed the lenses. I hope they hold up as well as they are made and don't scratch easily. I got one pair in transitions and chose a very expensive type of transition because I wanted polarized lens and in bright hot Arizona sun they seem to be great. All in all I'd order from again because I'm extremely pleased with my frames and lens.
September 6, 2023
Unprompted review
Reply from GlassesPros.com
Dear Valued Customer,
We want to express our gratitude for your business with us and for taking the time to provide feedback. Your support means a lot to us, and we sincerely appreciate it.
We hope that you will consider us again for your eyewear needs in the future. If there is anything we can do to further assist you or if you have any questions down the road, please do not hesitate to reach out.
Sincerely,
The GlassesPros Team
I never received my order
I never received my order. When i call the number listed i get no answer. This is a scam!!!!!
August 11, 2023
Unprompted review
Reply from GlassesPros.com
Dear Denny,
We recently received your review and I want to personally reach out to address your concerns. First and foremost, please accept our apologies for any inconvenience you have experienced.
We take customer feedback very seriously and always aim to use it as a means to improve our service. It was brought to our attention by the supplier that the frame you ordered was unfortunately discontinued. We understand how disappointing this can be and want to assure you that we made every effort to communicate with you effectively regarding the process and the alternatives available.
We are committed to doing better and hope that we will have the opportunity to serve you again in the future, meeting and exceeding your expectations.
Thank you for bringing this matter to our attention and for giving us the chance to improve.
Warm regards,
The GlassesPros Team
Only one PD measurement when ordering
My PD is different for my left eye and my right eye, not just one measurement as your ordering system will only allow. I thought that would not make a difference but it does. I could not get use to these glasses, so they are useless.
April 19, 2023
Reply from GlassesPros.com
Thank you for your review and for sharing your concerns regarding the pupil distance (PD) measurements for your eyewear. We understand from your feedback that having different PD measurements for your left and right eyes presented a challenge with the glasses you ordered from us.
Our platform currently supports a single PD measurement, which combines the measurements for the left eye (OS) and the right eye (OD). This approach is based on the most common format provided on prescription (RX) forms, where either two numbers (one for each eye) or a single PD measurement are given. We realize now that this method may not be suitable for everyone, and it seems this was the case with your order.
We sincerely apologize if this limitation in our ordering system led to any confusion or inconvenience. Your experience has highlighted an important aspect of eyewear customization that we need to consider for our platform.
We regret that the glasses were not suitable for you and hope this experience does not prevent you from considering us for your future eyewear needs. We aim to provide a better and more personalized service moving forward.
Kind regards,
The GlassesPros Team
Advertisement
Delivery was fast
Glasses were great quality and delivered as advertised in a timely manner
October 10, 2023
Unprompted review
Reply from GlassesPros.com
Dear Kristopher,
Thank you so much for your business with us. We are genuinely pleased to hear that the eyewear you selected met your expectations. We take great pride in offering high-quality eyewear and it's rewarding to know that our efforts resonate with our customers.
Your decision to take the time and leave a review is greatly appreciated. Feedback from customers like you is not only encouraging but also instrumental in helping us maintain our standards and improve wherever possible.
Thank you again for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help.
Warm regards,
The GlassesPros Team
The glasses arrived on time and safe…
The glasses arrived on time and safe but I was disappointed the case was not included.
August 29, 2023
Reply from GlassesPros.com
Dear Elizabeth,
Thank you for taking the time to leave a review with us. We truly appreciate your feedback as it is essential in helping us improve our service and customer experience.
We apologize for any confusion regarding the glasses case. Unfortunately, not all of our eyewear come with a case, and we regret that this was not made clearer at the time of your purchase. Your satisfaction is important to us, and we are sorry for any inconvenience this may have caused.
As a business that deeply cares about its customers, we are here to assist with any further questions or concerns you may have. Please feel free to reach out if there is anything more we can do for you.
Warm regards,
The GlassesPros Team
Fast shipping and a great price
October 10, 2023
Unprompted review
Reply from GlassesPros.com
Dear Tim,
We are happy to hear that your frames were delivered quickly and that our pricing met your expectations. Our team strives to provide efficient delivery and competitive prices, and it's wonderful to know that our efforts have resonated with you.
Thank you for taking the time to leave a review with us. Your feedback is invaluable as it not only encourages us but also helps us maintain our commitment to excellence.
We truly appreciate your business and are here to assist you with any future needs. If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
The GlassesPros Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.