Glass America | Windshield Repair & Replacement Reviews 

405
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, highly knowledgeable, and thoroughly professional during home visits or shop appointments. People consistently note that the initial scheduling process and the overall service experience are remarkably fast, efficient, and very smooth from start to finish. Some reviewers were not happy with communication hurdles, specifically mentioning confusing automated phone menus, long wait times, and too many unnecessary handoffs. Some people also noted occasional practical problems like receiving incorrect or damaged glass parts that required unexpected adjustments or replacements during the scheduled appointment.

What people talk about most

Service

Consumers find service to be positive, highlighting that technicians are prompt, professional, and complete... See more

Staff

Reviewers mention positive feedback about staff, noting that technicians are consistently prompt, friendly,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a fast, smart, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are... See more

Product

Customers had ambiguous experiences with product, noting that while the new windshield looks great and repair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joe notified us when he was coming and was right on time. He was very friendly and professional and did an excellent job installing our windshield. I would definitely recommend Glass America to my f... See more

Rated 5 out of 5 stars

Glass America went out of their way to get my windshield installed. The glass that came in was cracked and instead of just trying to reschedule the appointment for another day they found another winds... See more

Rated 5 out of 5 stars

Mike was very good. He offered a quality service and completed the task in a short period of time. Mike is a pleasant man. He explained everything to me thoroughly including how to go about replacing... See more

Rated 5 out of 5 stars

Matt was the tech that replaced our back glass. Really great guy, very personable and professional. He did a great job. It didn't take long at all. It was a great experience. Would definitely recommen... See more


Company details

  1. Auto Glass Shop
  2. also in
  3. Auto Repair Shop
  4. Window Installation Service

Written by the company

As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass America has been keeping cars, trucks and vans safe on the road since 1999. We work with all insurance companies to handle your claim efficiently and we offer a lifetime warranty on workmanship. Glass America is one of the largest automobile glass repair and replacement companies in the U.S. It provides services for all years, makes and models, foreign and domestic, commercial or passenger vehicles. As a leader in the US auto glass repair and replacement industry, Glass America upholds the highest levels of quality craftsmanship consistently maintaining a proven track record for superior customer service. All technicians are certified and all auto glass installations meet or exceed industry AGRSS Standards and come with a lifetime workmanship warranty. Glass America currently has service centers conducting business under the names Glass America and Auto Glass Service in more than 40 states. Each of the service centers offers mobile auto glass repair and replacement services as a convenience for its customers. We offer fast, free mobile service to your house, business or designated location (We come to you at no extra charge). Glass America's prices are extremely competitive. Our certified installers, OEM (Original Equipment Manufacturer) only the highest quality glass, lifetime warranty and free mobile service add up to unparalleled value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

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No recent history of asking for reviews

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4.9

All reviews

(405)

403 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and communication

Great communication in setting up the appointment and connecting with the tech on the day.
Alex came to my workplace, and was done in less than an hour after he started.

November 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great job!!

The technician that came to replace my windshield was prompt courteous. He was very experienced and replaced the windshield quickly and cleaned up after he was done. I would recommend Glass America to anyone.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was great

The whole experience was great! The tech called me to say he was on his way, and was prompt and on time. He explained the procedure and was very curteous. He left the installation spotless and sent me the link to pay my deductible payment. I will recommend you to others.

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Good service

I made an appointment the day before, you guys showed up very timely the day after. Repair man, Alfred, communicated the time he would begin repair, and communicated how long it would take which only took an hour. Not to mention that he cleaned up all the broken glass from my window without my asking. Super helpful. Highly recommend.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Got the windshield replaced no problem when other shops had declined to do it. Would recommend to anyone!

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Glass America went out of their way to…

Glass America went out of their way to get my windshield installed. The glass that came in was cracked and instead of just trying to reschedule the appointment for another day they found another windshield to make sure it got installed on the scheduled day. The technician that installed my windshield was very professional and knowledgeable about the installation. He did a great job in a timely manner. I will definitely use again if I ever needed another windshield and would recommend to my friends and family. Thanks again!

November 3, 2026
Unprompted review
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service!

I cannot say enough wonderful things about my experience with Glass America, especially Alex!

My BMW X5 sustained a rock chip that caused a star-shaped crack in the windshield. Naturally, I was concerned that I would have to replace the entire windshield. Thankfully, I chose Glass America, and I couldn’t be happier with the results!

Alex was absolutely amazing! His professionalism, attention to detail, and dedication to customer satisfaction truly impressed me. He did an outstanding job repairing my windshield, and I am extremely pleased with the results.

It’s refreshing to encounter someone who takes genuine pride in their work and treats customers with such care and respect. Alex is a tremendous asset to Glass America and deserves recognition for his exceptional service.

I also want to thank Mike for his kindness and thoughtful follow-up. It speaks volumes about a company when its team genuinely cares about the customer’s experience.

Glass America has earned my trust, appreciation, and highest recommendation! I would absolutely return for future auto glass needs and confidently recommend them to my family, friends, and colleagues.

Thank you, Alex, Mike, and the entire Glass America team for a wonderful experience. Keep up the exceptional work, and God bless you all!

A very satisfied BMW owner!

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Job!!!

Technician was very polite and thorough. Completed the job in a timely fashion.

William is a great employee.

October 29, 2026
Unprompted review
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