The site is easy to use and easy to find the items I wanted, confirmation came through after I placed order and delivery was great considering I am in Western Australia. Can not fault anything would... See more
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Well the guys at glass vials Australia are awesome, I remember I saw their work car with their decals and I couldn't help myself but to wave. Quality stuff as always and the consistency is unmatch... See more
I deliver training to support workers in the community and they have got clients diagnosed with diabetes. I was concerned about how they are removing and disposing of insulin needles. Your needle cl... See more
Large range and prices seem fair - orders are always delivered quickly. Happy customer that will continue to shop at Glass Vials
Company details
Written by the company
Glass Vials Australia is a Laboratory and Medical Supply company committed to providing exceptional products and services within Australia & Globally. We provide our customers with superior service, competitive pricing, premium delivery turnaround and manufacturing of customised products. Our team at Glass Vials Australia are known for delivering a specialised supply for comprehensive know companies, including education, medical and government.
Contact info
Unit 1 12 Arnott Place, 2164, Wetherill Park, Australia
- 1300 537 581
- orders@glassvials.com.au
- glassvials.com.au
4.9
Excellent
117 reviews
No recent history of asking for reviews
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Reasonable price and everything went…
Reasonable price and everything went like clockwork.
May 17, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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The product was faulty
The product was faulty, they told me I was wrong and wanted me to pay to send it back to them.
May 17, 2023
Reply from Glass Vials Australia
HI Wendy,
Thank you for sharing your feedback regarding your recent experience with our company. We apologise for any inconvenience you may have encountered and would like to address your concerns.
We understand that you found the product to be faulty, and we sincerely apologise for the inconvenience it has caused you. When you initially contacted us, our team took your complaint seriously and promptly initiated an investigation. As part of our standard procedure, We have our manufacturer do a thorough quality assurance test.
The manufacturer conducted a rigorous examination and provided us with a detailed report which we have provided to you, which concluded that the product met the required standards specified in the certificate of analysis. Based on this assessment, we informed you of the results and offered you a refund in accordance with our policy.
We genuinely value our customers' satisfaction and strive to resolve issues in the most efficient and fair manner possible. As part of our refund process, we kindly request that you return the item to us. This is a standard procedure to ensure that the refund is processed correctly and to maintain consistency with our policies.
We understand that you have chosen not to proceed with the return, and we respect your decision. However, in order for us to proceed with the refund, it is necessary for us to receive the product back in its original condition.
We appreciate your understanding and hope that we can find a resolution that satisfies both parties. If there is anything else we can do to assist you or address any further concerns you may have, please don't hesitate to reach out to us directly.
Reliable
Very great experience! I definitely will buy again when I need it.
May 31, 2023
Unprompted review
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service
April 18, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Very fast delivery
March 16, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Super fast shipping!
March 14, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Awesome.
Fast (!), really well packaged, and exactly what I had ordered. Amazing. Highly recommend these guys. (Thank you!)
April 4, 2023
Unprompted review
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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Excellent
Online service and support and invoicing. Your delivery service is also efficient. thank you for suppling good products.
March 19, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
I paid nearly $20 in express postage…
I paid nearly $20 in express postage and it took over a week to get to me! The same as it would as normal postage I wasted $20 on something I could have saved on regular shipping. Money is tight when you are in chronic pain on a disability pension. Shocked. Excuse me! Australia post is great with their express post and comes with in a couple of days!! Don’t blame them!!
March 19, 2023
Reply from Glass Vials Australia
Hi Emily,
Thank you for your feedback, as discussed with you. Australia Post (Express) remains the fastest postal delivery option, as shown in our checkout, but due to their circumstances with AUSTPOST means, they can't guarantee next-business-day delivery. When we looked into your order, you are located out of state and in a regional area that does not have that service.
In-future, when you shop online, I recommend looking at the Domestic Delivery Times with Australia Post to see what services your area more efficiently.
https://auspost.com.au/service-updates/domestic-delivery-times
Pretty good service and price of vials
Pretty good service and price of vials. Filters, however, were a lot more expensive than they were last time.
March 17, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review. Unfortunately, due to our distributor price increase circumstances, we have no choice but to pass on the increase and still have a competitive price structure.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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Fast quality service
March 15, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
quick delivery,product as described
March 14, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Easy and fast delivery
March 14, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Very professional
Very professional company fastest delivery great price and quality 10 out of 10 thanks a lot guys
March 14, 2023
Unprompted review
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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Quick delivery
Quick delivery
confusion ordering . thought had ordered two but ordered packs of six
February 14, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service.
February 14, 2023
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Reply from Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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