Glenbotal Reviews 

153
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive and vast selection of hard-to-find spirits, alongside the exceptionally careful packaging that ensures delicate bottles always arrive safely and in perfect condition. Consumers also mention the remarkably prompt shipping services and the extremely helpful, responsive communication from the team when placing online orders. Some reviewers were not happy with the delivery times, noting that shipments occasionally took slightly longer than expected to reach their destination. A few people also felt somewhat anxious about tracking updates or general communication during the ordering process before their items finally arrived securely.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Product

Clients share positive opinions on product, highlighting a great variety of items and the ability to find... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the vast choice and... See more

Order

Customers consistently note positive experiences with order delivery, highlighting quick arrival times and... See more

Price

Customers had positive experiences with price, noting that the costs seemed fair and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a getting harder to find bottle of Crawfords 5 star on Glenbotal website, ordered on Monday 8th June and received a well packaged bottle on the Thursday morning. I was kept well informed of th... See more

Company replied

Rated 5 out of 5 stars

The price I paid for the Whiskey purchased was lower than any other on-line provider I could find. The delivery of my whiskey was very prompt and the item was in perfect condition.

Company replied

Rated 5 out of 5 stars

Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive. But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getti... See more

Company replied

Rated 5 out of 5 stars

First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to no... See more

Company replied


Company details

  1. Alcohol Store

Written by the company

Rare Spirits Merchant


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(153)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery was quick into our country

Delivery was quick into our country, although DHL made it hard. It's ok to require a signature but they didn't deliver on date requested and they wouldn't leave it somewhere else where I could sign for it.
There was no extra duty on this one either...

August 1, 2025
Rated 4 out of 5 stars

It’s the first time I’ve ordered with…

It’s the first time I’ve ordered with them and was a bit nervous as the price of the bottle was good and so I went ahead. As I ordered toward the end of a week I hadn’t heard back so I contacted them via what’s app and email just to ensure my order was received and being processed as it was the last bottle in stock. It took a day or two but I got responses on both sides and a few days later received my confirmation of postage. Item arrived in great condition so I’m happy.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

They deliver QOT - quality on time!

They did exactly what they said - delivered in a couple of days at a time of my choosing and what arrived didn’t disappoint. Staggeringly good value and really interesting whiskies on offer. Will almost certainly buy from them again! Highly recommended.

July 27, 2025
Rated 4 out of 5 stars

Order on its way!

After an initial panic over my order, not being dispatched, no reply to messages a bad review that led to a telephone call advising dispatch on the 8/8

Today (8/8) I have received a notification that my order has been dispatched and track. As per my phone call.

My advice If you are ordering from this website would be to check the dispatch date on the website to avoid any confusion as this is not clear and does not come through on your order confirmation.

From a customer service point of view dispatch date could be included on sales confirmation and messages replied to a little prompter

July 28, 2025
Rated 5 out of 5 stars

Whisky

Great company recommend selling the best off stuff good service quick delivery

July 3, 2025
Rated 5 out of 5 stars

Old Smuggler…

After unsuccessfully trying several vendors, I was able to source Old Smuggler Whisky from Glenbotal. The relatively low cost was impressive and despatch was fast.

June 23, 2025
Rated 5 out of 5 stars

Exceptional customer service.

From initial communication through the website WhatsApp to delivery of my bottle was flawless. Naz went out of his way and went over and above to make sure I got my bottle safe and well.

June 23, 2025
Rated 5 out of 5 stars

Nimrod was a brilliant guy to deal…

Nimrod was a brilliant guy to deal with. Kept in touch at every step. Very well packaged and in perfect condition when it arrived. Have bought a few bottles from him how at very competitive prices. Will definitely be buying from him again.
Well done Nimrod.

June 18, 2025
Rated 5 out of 5 stars

Good purchase experience

Very safely packaged for international shipping. Arrived safe and sound in great condition. Hadn’t purchased via Glenbotal before but couldn’t find this particular JDs on other websites that were also willing to ship internationally - so I gave them a try and was very happy to receive this so carefully protected (and now my little ones get about 4m of bubble wrap to play with!! 😁). Prices were very reasonable too - all ‘round positive experience for me. Thanks Glenbotal.

June 10, 2025
Unprompted review

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