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Glenigan | A Hubexo Product Reviews 697

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent support received from the staff, who are described as professional, approachable, and highly knowledgeable. Many appreciate the detailed training sessions provided, which help them understand the platform and optimize its use for their specific needs, leading to increased confidence and effective results. The customer service is frequently praised for being responsive, helpful, and always willing to go the extra mile, ensuring a smooth and beneficial user experience. However, some people were dissatisfied with the service, mentioning that the promised service was not properly delivered and did not match what was sold. A few other people also felt that the company did not provide adequate support when the system was not working for them, with some even reporting issues with outdated information and a lack of direct contact details for decision-makers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers praising the helpfulness and knowledge... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting helpful and efficient... See more

Website

Reviewers mention positive feedback about the website, with many praising the helpfulness of staff in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a Tier one construction contractor, we rely on accurate data to enable us to plan effectively. We have been Glenigan users for many years and have always had great support from the team. T... See more

Company replied

Rated 5 out of 5 stars

Grieg hosted me for a beginners guide to Glenigan the day we signed up and got access to the platform. He walked me through three or four of the most useful things to search for and look at, and gave... See more

Company replied

Rated 5 out of 5 stars

Glenigans gives you the ability to target construction projects of a certain type, stage and area. Glenigans update the projects as it progresses. Accoutn Management is brilliant, they're only a pho... See more

Company replied

Rated 5 out of 5 stars

Dan at Glenigan has been exceptional to work with. He’s knowledgeable, proactive, and genuinely invested in helping us get the most out of the platform. His insights have made a real difference to how... See more

Company replied


Company details

  1. Business Development Service

Written by the company

Established in 1973, Glenigan is the trusted provider of UK construction sales leads, market analysis, industry forecasting and company intelligence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

697 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Emma was extremely helpful

Emma was extremely helpful, gave a concise and easy to follow introduction to Glenigan and made sure we were confident to go away and use it ourselves, including setting up a catch up call to check how we are finding it. Would definitely recommend her :)

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Onboarding Refresher

Hasti was very helpful & enthusiastic and made sure that we understood the various search options and reporting. We have learnt a few more tips on how to get the most out of the platform.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Dawn took me through the Glenigan site…

Dawn took me through the Glenigan site in a very clear and methodical way. The pace of her tuition was just right, enabling me to keep pace with her, without going in too much depth either. An excellent introduction to the site which is full of relevant and detailed information. I’m looking forward to discovering it in more detail and it’s good to know that Dawn and her team are available for support if needed.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY !

AVOID THIS COMPANY !
This corrupt scamming company will promise you a great service but you will get anything but. They do not make anyone aware of the automatic renewal each year and you have to let them know 90 days before it’s due ????? Without a single reminder. The more people that stand up to this disgusting firm the better as this is not fair practice and if they believe in their product so much then wouldn’t have to use aggressive tactics to gain money and let people renew themselves if they want to. UK law is becoming more wise to this and will be stepping in next year but for now they continue to gain thousands by unfair business.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Just recently meeting Hasti on Teams

Just recently meeting Hasti on Teams, it was a pleasure to meet her, and run through our demands and needs and to be helped with certain aspects of the platform that we were not already using and with this additional knowledge, I hope will help us engage with new clients and business. Hasti supplied some great advice and tips on how we can improve our search, and we look forward to seeing the results.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

feedback for Dawn

Dawn was excellent in providing information and a delight to liaise with

June 4, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Graham,

Thanks for the great feedback. Really good to hear Dawn was so helpful in providing the information you needed and that she was a pleasure to deal with.

I will be sure to pass your comments on to her. If you need anything else, just let us know.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Always a pleasure to deal with

June 2, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Reuben,

Thanks for the great feedback. Really good to hear it is always a pleasure dealing with Emma, that is exactly what we aim to deliver.

I will be sure to pass your comments on to her. If you ever need anything, just let us know.

Regards,
The Glenigan Team

Rated 2 out of 5 stars

I have in the past had great success…

I have in the past had great success with Glenigan, but is now lacking on up to date information i.e. a project has been awarded to a main contractor we know , but on Glenigan it is showing as pre tender . Awful .

Also be very careful of the automatic re subscription without notification .

May 27, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi David,

Thanks for your feedback. Sorry to hear this. We understand how important accuracy is when you are relying on the data day to day.

If you can, please share the project details with your account manager so we can look into this further. Your feedback really helps us improve the platform.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Glenigan

Emma Shale our Accounts Manager, was extremely helpful in guiding us through how Glengian works. She explained everything clearly, answered all our questions promptly, and made the whole process straightforward and easy to understand. Great customer service and a very professional experience throughout

May 27, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Dave,

Thanks for the great review. Really good to hear Emma was able to guide you through everything clearly and make the process feel straightforward and easy to follow.

I will be sure to pass your feedback on to Emma. If you need anything further as you continue using Glenigan, just let us know.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Helpful, friendly and really productive support

Emma Shale was really friendly, helpful, and productive throughout the session. She took the time to answer all of my questions clearly and made sure I understood the best way to use the system for my workflow. I came away with a much better understanding of the platform and some really useful practical steps to move forward. Really appreciate her support and would definitely recommend working with her.

May 14, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Greg,

Thanks for taking the time to leave such a detailed review. Great to hear Emma was able to make the session so helpful and productive, and that the guidance around your workflow has made things clearer. It is especially good to know you came away with some practical steps to put into action.

I will be sure to pass your feedback on to Emma. If there is anything else you need as you continue using the platform, just let us know.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Training with Dawn Mitchell

We had a training call with Dawn today, she took the time to explain everything in detail, answered all of our questions and gave us some tips on extra features that we weren't aware of - highly recommended!!

May 13, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Paul,

Thanks for the great feedback. Really glad to hear the session with Dawn was so useful and that she helped walk you through everything clearly. It’s always good to know those extra tips and features are making a difference too.

I’ll be sure to pass your comments on to Dawn. If you need anything else as you continue using the platform, just let us know.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Introduction to using Glenigan

Dawn was very helpful and set up saved searches for me based on my needs.
Was also reassured knowing that I can email for help at any time. Thank you Dawn.

May 1, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi Claire,

Thanks for the review, great to hear Dawn got things set up around your needs and helped you get started. Good to know you feel supported as well, that’s exactly what we aim for.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Excellent

Emma was excellent and really helped me understand the system. Thank you Emma

May 1, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Thanks for the review, great to hear Emma helped you get a clear understanding of the system.

I’ll pass this on to her, she’ll appreciate it.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Glenigan training review

Ciaran was fantastic with showing me how all the Glenigan features work, showing me how filter my search for specific features, how to add custom notifications and receive reports and much more

He was full of energy and banter and was an overall great experience so thank you again Ciaran for showing me how to do everything

April 28, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Hi James,

Thanks for the great feedback, really good to hear how much you got out of the session with Ciaran. Sounds like he covered a lot but kept it clear and easy to follow, which is exactly what you want starting out.

Regards,
The Glenigan Team

Rated 5 out of 5 stars

Simple Effective Advice!

Quick refresher call with Emma Shale on setting up and saving relevant searches that will auto update and send me a monthly report. Quick and effective call. Emma was really helpful and understood what I was looking for immediately.

April 27, 2026
Unprompted review
Glenigan | A Hubexo Product logo

Reply from Glenigan | A Hubexo Product

Good to hear the refresher with Emma was quick and effective. Sounds like she got things set up exactly how you needed without any back and forth. Thanks for your feedback.

I’ll pass this on to her.

Regards,
The Glenigan Team

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