After receiving my order in severely damaged packaging, i contacted cusmtomer service and provieded every photo, document, and form they requested. Despite multiple email exchanges and full cooperati... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received items a couple of days later than they were originally promised. Items didn't fit, but there's no return label for customers in Ireland. But there is label for customers in UK. No mention... See more
When ordering rackets, a confirmation letter was not sent. A few days later, I received a refusal due to the fact that the manufacturer does not deliver its product to my country. This is a lie, I onl... See more
Ordered something by mistake, reached out right away to cancel before the order was gonna be processed... useless customer service told me it was too late (5min after the order was made... shipping co... See more
1.2
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service
January 12, 2020
Unprompted review
I am very satisfied with all service.
High quality
Quick delivery
Kindness
January 12, 2020
Unprompted review
I was happy with the quality of the…
I was happy with the quality of the goods I have purchased. What will put me off buying in the future is custom price I paid on the top of the price which was about 50% more. Keep in mind that I have goods delivered to Serbia.
January 11, 2020
Unprompted review
Fast delivery
January 11, 2020
Unprompted review
we are very happy with our tennis…
we are very happy with our tennis bag))) thank you
January 11, 2020
Unprompted review
Good quality of service
January 11, 2020
Unprompted review
Customer service problem
All items are very good, no doubt! When I have any problem for payment, changing, returning etc., customer service doesn’t make me happy. Maybe that is for their rules, I cannot know but you should know that sometimes you don’t help for us.
January 11, 2020
Unprompted review
This information resource is the best…
This information resource is the best about tennis!!! Veeery informative
January 11, 2020
Unprompted review
Perfect
Perfect..I have done about 20 orders from tennis-point. The ordered items (rackets, shorts, t-shirts and accessories) delivered fast and in good condition. Very satisfied with this service. Great communication.
January 11, 2020
Unprompted review
Excellent delivery speed.
January 11, 2020
Unprompted review
Delivery speed and quality
I have bought most of my gear from Tennis-Point and have been satisfied with the delivery speed and quality!
January 11, 2020
Unprompted review
Fast and as described
January 11, 2020
Unprompted review
Everything was ok
January 11, 2020
Unprompted review
I was wary about ordering from Ireland…
I was wary about ordering from Ireland because I needed the shorts a few days later for a play I was in and I was scared when I wasn’t receiving too regular updates but surely enough they arrived in good time in perfect condition!
January 11, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.