G-P Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and account managers for their prompt responses, professional attitude, and exceptionally helpful guidance during global expansion. People also appreciate the intuitive, user-friendly platform, which makes administering benefits, setting up accounts, and managing international teams straightforward and efficient. However, some customers also noted challenges with administrative delays, slow responses from support, and complicated offboarding processes. A few reviewers experienced difficulties when support agents changed frequently, requiring them to repeatedly explain issues across multiple separate email threads. Others mentioned frustrations regarding contract addendums and internal delays that impacted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the incredible support and seamless... See more

Customer service

People report positive experiences with customer service, noting that representatives and customer success... See more

Response time

Users describe positive interactions with response_time, frequently highlighting fast and efficient support.... See more

Service

Consumers find service to be positive, highlighting smooth and helpful processes that make international... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are not the biggest fan of the GP platform. We feel as we've had some bumps in the road that impacted our experience early on, but the experience has improved with time. A lot of that is due in par... See more

Company replied

Rated 4 out of 5 stars

At first we had connected with John Pol and he was great in communicating and very reponsive then 2nd we had Giancarlo Novella as our contact and he again was very reposinve even though he was o... See more

Company replied

Rated 4 out of 5 stars

Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find i... See more

Company replied

Rated 4 out of 5 stars

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for bo... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Payroll Service

About G-P

Written by the company

About G-P
G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

Our Best-in-Class Partner Approach
By bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.

 

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(144)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Top notch knowledge and service

When I was looking for an EOR for the first time I found the breadth of knowledge of the people at
G-P an excellent source. They are veterans in the EOR space. They are not only knowledgeable, but also friendly, professional yet caring. Hands on service. Thanks, Jeff Brennan, for providing us the solution we needed timely. Kudos to Maria Alejandra Nova our Strategic Customer Success Manager for her patience, guidance and overall service with a smil:-)

February 17, 2025
Unprompted review
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Reply from G-P

Hi Kristen,

Thanks so much for taking the time to share your experience with G-P! We're thrilled to hear that our team, especially Jeff and Maria, provided you with such excellent support.

It's great to know that their knowledge, professionalism, and friendly approach made your first experience with an EOR so positive. We're proud to have them on our team and will be sure to pass along your kind words.

Thanks again for the wonderful feedback!
G-P Customer Support

Rated 5 out of 5 stars

GP gives us peace of mind.We have been working with GP for an…

We have been working with GP for an employee in Canada and based on our excellent experience with the company, we are now moving our UK employees to GP. It is very comforting to know everything is being handled according to each country's employment law, etc. We can't possibly be up to date on every country and GP gives us peace of mind. that we are doing things right!

I've been working with Nicole Belko and she has been very helpful and informative.

August 6, 2025
Unprompted review
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Reply from G-P

Hi Janeen,

Thanks so much for your lovely feedback! We’re thrilled to hear your experience in Canada led you to expand to the UK with us, and that working with Nicole has been so helpful. Giving you peace of mind around compliance is exactly what we aim for.

We’re grateful for your trust and excited to keep supporting your team!

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Thank you!

The quick response and assistance at anytime :) All the team is always available to help and Lukasz is constantly having calls with us to check if everything is clear or we need any support

January 1, 2025
Unprompted review
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Reply from G-P

Hi Sara,

We really appreciate you taking the time to share your experience! It’s great to hear that our team has been consistently available and that Lukasz’s ongoing support has been helpful in keeping things clear and on track.

Your feedback means a lot to us, and we’re glad to be part of your journey :)

Warm regards,
G-P Customer Support

Rated 4 out of 5 stars

GP Canada

I appreciate the assurance that compliance for my team is well-managed and that the benefits offered are comprehensive. All issues that are raised with the account manager do get addressed, regardless of the outcome. However, the system does lack the robustness of other HRIS platforms. That said, its simplicity is suitable for a smaller workforce.

August 5, 2025
Unprompted review
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Reply from G-P

Hi John,

Thank you for sharing your thoughtful review. We’re glad to hear you feel confident in our compliance support and benefits offerings, and that your account manager has been responsive to your needs.

We also appreciate your feedback regarding the platform’s functionality. We aim to keep the system intuitive and will be sure to pass it along to our product team.

Thank you again for your partnership!

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Senior Director of Fin and Operations

It’s been a great experience working with Manuela at Globalization Partners. She’s been exceptionally communicative, responsive, and helpful as we navigated our evolving resource needs for Taheer. Her proactive support and clear guidance made the entire process much smoother. We truly appreciated her partnership.

August 6, 2025
Unprompted review
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Reply from G-P

Hi Clifton,

Thank you so much for your kind words! We're thrilled to hear that working with Manuela has made a meaningful difference for you and your team.

We sincerely appreciate our partnership and look forward to continuing to support you.

Warm regards,
G-P Customer Support

Rated 5 out of 5 stars

Reliable Global Employment Support

We've had a positive experience working with Globalization Partners. Their platform makes managing global employment much more straightforward, and their processes are generally smooth and reliable. A special shoutout to our Customer Success Manager, Maria Alejandra — she’s been consistently helpful, responsive, and proactive in supporting our team. We really appreciate her partnership and attention to detail.

August 5, 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much, Sue, for the fantastic review! We're thrilled to hear that our platform has made managing global employment easier for your team and that you've had such a positive experience with our processes.

We're especially proud of our Customer Success Managers, and it's wonderful to know that Maria has been such an incredible partner. We'll be sure to pass along your kind words to her and the rest of the team. We appreciate your business and your feedback!

Rated 5 out of 5 stars

Luis is always fast to reply when a…

Luis is always fast to reply when a question is asked. His answers are clear and easy to understand. I enjoy working with Luis.

July 28, 2025
Unprompted review
G-P logo

Reply from G-P

Hi Juan,

Thank you so much for the feedback and kind review! We’re thrilled to hear that Luis has been so helpful, and it’s great to know his support has made a positive impact. Thanks again, we’ll be sure to pass this along to him!

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

User friendly platform

User friendly platform. Responsive, helpful connection with Services team. Great relationship with Customer Manager.

July 30, 2025
Unprompted review
G-P logo

Reply from G-P

We're thrilled to hear you're enjoying our platform and having a great experience with our support team, Caroline! We really appreciate your kind review and your business.

Rated 5 out of 5 stars

G-P has been a reliable partner for our…

G-P has been a reliable partner for our company, helping us to onboard people in multiple locations across the globe.

July 29, 2025
Unprompted review
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Reply from G-P

Hi Olga,

We're thrilled to hear that G-P has been a reliable partner in your global employment efforts. We look forward to continuing to support your company's global growth. Thanks so much for taking the time to leave a review!

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

Adrian's the best!

I appreciate the customer service that our account rep, Adrian Salazar, provides to our team.

July 28, 2025
Unprompted review
G-P logo

Reply from G-P

Hi Yvonne,

We're thrilled to hear that Adrian is providing your team with excellent customer service! We'll be sure to pass along your kind words.

Thanks so much for your partnership and for sharing your positive feedback!

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

Our Experience with GP as Employer of Record

We engaged Globalization Partners as our Employer of Record (EOR) to support our organization in managing international employment logistics, and our experience has been overall positive.

From the outset, GP provided a structured and compliant onboarding process, which made it easier for us to hire talent in new geographies without needing to establish a local legal entity. Their team demonstrated strong knowledge of local labor laws, helping us navigate regulatory requirements with confidence and efficiency.

The platform is intuitive and user-friendly, allowing for easy tracking of employment documents, payroll, and time-off requests. Communication with their support teams was generally smooth, with responses being timely and solutions-oriented.

One of the most valuable aspects of working with GP has been the peace of mind that comes from knowing compliance, contracts, and benefits are being managed according to local standards, llowing our internal HR and operations teams to stay focused on core work.

While no service is without occasional minor delays or administrative clarifications, GP has been professional, reliable, and responsive throughout our collaboration.

We would recommend GP to other organizations looking for a trusted partner in managing global employment needs.

July 28, 2025
Unprompted review
G-P logo

Reply from G-P

Thank you so much, Keenen, for taking the time to share this thoughtful review! We're delighted to hear that our platform, team, and expertise have supported your global hiring goals and provided peace of mind throughout the process. We appreciate your partnership and look forward to continuing to support your team as you grow internationally.

Rated 5 out of 5 stars

Seamless Global Expansion with Exceptional Customer Support

Expanding our operations to new countries seemed intimidating at first, but Globalization Partners has made the process quick, easy, and fully compliant. From onboarding global employees to navigating local regulations, the GP team has consistently delivered reliability and efficiency.

A major part of our positive experience has been thanks to our incredible Customer Success Manager, Marystella. She’s been an outstanding partner, always on top of our support tickets, proactively escalating when needed, and ensuring that nothing falls through the cracks. Marystella truly goes to bat for us, advocating on our behalf and resolving concerns with grace and professionalism.

Having a partner like GP, and a dedicated contact, has been invaluable as we grow our globally distributed workforce. Highly recommend!

July 25, 2025
Unprompted review
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Reply from G-P

Thank you so much for sharing this, KD! We’re so happy to hear that we've helped make your expansion process feel smooth and manageable. Supporting your team with onboarding and compliance is exactly what we’re here for.

It’s especially great to hear how much you’ve enjoyed working with Marystella. She’s a fantastic partner to our customers, and we’ll make sure she sees them.

We’re excited to keep working with you as your team continues to grow around the world!

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

Great experience

I am happy with my experience as a customer of G-P. Whenever our team needs information or support we get it promptly and professionally.

July 25, 2025
Unprompted review
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Reply from G-P

Thank you so much for your review, Galina! We're thrilled to hear that you've had a positive experience with G-P and that our team has been responsive and helpful when you’ve needed support. We really appreciate your partnership!

Rated 1 out of 5 stars

Very hard system to navigate

Very hard system to navigate. People who support are not helpful.

July 16, 2025
Unprompted review
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Reply from G-P

Hi Matthew,

Thank you for your honest feedback. We apologize for the difficulties you’ve experienced with our system and support. I’ve shared your feedback with our team so we can work on improving.

Best regards,
G-P Customer Support

Rated 5 out of 5 stars

Adrian is always responsive & helpful!

Adrian is always responsive, super helpful, well-informed and most importantly knowledgeable! All of my questions are answered timely and completely. I rarely have any follow up or unanswered questions. He is also very dependable-I have come to rely on our monthly check ins!

July 10, 2025
Unprompted review
G-P logo

Reply from G-P

Thank you so much for the thoughtful review, Angelique! We're thrilled to hear that Adrian has been responsive, knowledgeable, and dependable. We’re proud to have him on our team and are so happy he's made such a positive impact!

Rated 5 out of 5 stars

Best Customer Service!

Manuela is great on follow up and delivering on what she says!

June 30, 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for the kind words! We're thrilled to hear Manuela provides you with excellent support and follow-up. We'll be sure to share your feedback with her!

Rated 3 out of 5 stars

EOR first experience

The experience was fine, I preferred for those kind of services to have a direct point of reference, appointed as HR for the project with a direct communication, it was not always easy.

February 3, 2025
Unprompted review
G-P logo

Reply from G-P

Thank you for your feedback, Giorgia! We appreciate your honesty and understand how having a direct line of communication can make a big difference. We’re continuously working to improve communication and your input helps us get better.

Rated 5 out of 5 stars

Excellent Support Team

Easy to work with, quick response time. Our questions are answered right away; it is very nice to have a success manager to support us all the way thru.

July 3, 2025
Unprompted review
G-P logo

Reply from G-P

That's wonderful to hear, Kasey! We're so glad you've found us easy to work with and appreciate the quick responses. It's our pleasure to provide dedicated support through your success manager every step of the way. Thank you for your kind review!

Rated 5 out of 5 stars

Quick and constructive answers

The GP team was able to respond quickly to all our questions.
The different GP teams are fully involved, which allows us to get answers on various topics.

June 26, 2025
Unprompted review
G-P logo

Reply from G-P

Thanks so much for your review! We're really glad to hear the support has been helpful and that our team is meeting your needs.

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