Extremely Disappointing Experience – Serious Concerns About the Handling of Our Vehicle
We had a very disappointing and concerning experience with Global Parking Ltd, trading as Park Saver, when using their airport parking service between 17 and 30 October 2026.
We handed over our vehicle (registration EA19 YKF) at approximately 18:07 on 17 October, following the company's instructions. Before handing over the keys, we recorded the mileage and fuel gauge reading so that we had an accurate record of the vehicle's condition.
However, upon collecting the vehicle on 30 October, we discovered several issues that raised serious concerns.
Firstly, we had been instructed to collect the vehicle from Level 4, Terminal 3, but it had been left on Level 3. More alarmingly, the vehicle had accumulated an additional 211 miles while in the company's custody. Our fuel range had also dropped from 294 miles to the reserve level.
We also discovered an unfamiliar item inside the vehicle that did not belong to us. Naturally, this raised further questions about who had accessed and used our car during the time it was supposedly being parked.
The additional mileage, significant fuel consumption, unexplained item and failure to return the vehicle to the designated collection level are all matters that demand a proper explanation.
What made the experience even worse was the company's poor customer service when we attempted to raise our concerns. We initially contacted them and were promised a callback, which never happened. Despite making a further four telephone calls, we struggled to get a satisfactory response. Communication eventually took place through text messages, but our concerns remained unresolved.
Given the seriousness of the circumstances, we have reported the matter to the police and the DVLA.
We have formally requested an explanation from Global Parking Ltd, including clarification of who had access to our vehicle, why an additional 211 miles were recorded and what steps the company is taking to investigate the matter.
A parking service involves entrusting a company with your vehicle, and that trust should never be taken lightly. Customers should be able to leave their cars knowing they will be handled responsibly and returned in the condition they were received.
Our experience has been extremely disappointing, both in terms of the handling of our vehicle and the company's response to our concerns. We are still awaiting a satisfactory explanation and resolution.
Based on our experience, I would strongly encourage anyone considering using this service to think carefully and make sure they document their vehicle's mileage, fuel level and condition before handing over their keys.