The assistant that helped me (Yvonne) was absolutely amazing from start to finish. It took us several hours with back & forth message conversations, and Yvonne stayed with me all the way, answering... See more
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See what reviewers are saying
Concentrating on giving a 4G service is ok but most providers give a 5G service in UK. I’m disappointed that you have to look out specifically for the 5G plans. Despite what GlocalMe say 4G is a infer... See more
I’ve been chatting with Lucas who has bent over backwards to help with data issues. I lost my wallet and phone meaning I couldn’t receive verification codes to purchase more data for our G4 Pro! Lucas... See more
We've had one of their portable wi-fi devices for over 2 years & it's been 100% reliable. Recently it stopped receiving a mobile signal and the technical team have been brilliant, via the live ch... See more
Company details
- Internet Service Provider
- Internet Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Wi-Fi Spot
About GlocalMe
Written by the company
GlocalMe is a mobile data connection solution brand under Nasdaq listed technology company uCloudlink (NASDAQ: UCL) , helping users across the world to access mobile internet data more efficiently with a range of our own hard ware and software products.
We strive for enabling best user experience on various increased intensity online services requiring stable and high speed data connection.
Our innovative technology will allow domestic users and international visitors free from shopping for local SIM cards or high expenses of roaming data in over 140 countries in the world.
Always better connected is what we strive to help our users, as we firmly believe when everyone is seamlessly connected, we will benefit from the better understanding and connection with each other.
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
Contact info
1309 W 15th St, 75075-7244, Plano, United States
- (877) 402-7626
- usa@ucloudlink.com
- glocalme.com
Hasn’t replied to negative reviews
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Very good customer service and very…
Very good customer service and very helpful and they were also very informative of which plan would best fit me
Best service an customer support to ask…
Best service an customer support to ask for! Chloe made it quick an easy for me.
GlocalMe is very reliable
GlocalMe is very reliable. Few weeks ago, I went to a field visit in a very remote area together with some colleagues. Upon reaching the site, all of my companions struggled because all of them can’t access their internet, except ME because I am forever using GlocalMe for almost a decade now. I commend GlocalMe for this, keep it up. Likewise, the customer service team is very professional in giving advice 24/7 most especially Lucas, Stephen and other staff whom I always communicate whenever needed. With that I am forever thankful!
Excellent support
Excellent support from the team (Lorraine) to resolve a technical problem. Great system and very patient support
Very attentive and experienced help.
YOUR PROBLEM-SOLVING SKILLS ACCURACY ARE IMPRESSIVE
THANK YOU FOR ALWAYS BEING AVAILABLE TO SUPPORT THE CUSTOMERS WHEN WE NEED YOUR ONLINE SUPPORT
Glocal Duo for South America
I have used to Glocal Duo for many years. It is easy to set up and provide a mobile hotspot for several devices. I have had an issue with a data plan that was quickly resolved by Lorraine in customer service. I cannot endorse the awesome GlocalMe more 😊😊😊
Thank you so much Chloe for helping me…
Thank you so much Chloe for helping me troubleshoot the network problem that I had with my modem. My problem was handled quickly and professionally and now it’s working properly
Travelling internationally sometimes…
Travelling internationally sometimes poses a risk using unsecured Wi-Fi networks. Having a secure connection is worth the price. The cloud sim works seamlessly and no need for local plans or SIM cards is a major plus.
Excellent customer service
Excellent customer service. My order was missing a part and the support staff quickly solved my problem.
Received service from Lucas who very…
Received service from Lucas who very helpful and quickly to resolve my issue. I was extremely pleased by how quick I received the initial online response. The system is very effective. Thanks again.
For Chloe
For Chloe. She supported me perfectly via online chat. She is the best.
Chloe can fix anything quickly
Chloe made the experience incredibly quick and simple. Chloe was friendly, professional and an excellent listener and problem solver.
She asked me what she could do to help and quickly found and reactivated my device.
The best part is her technical expertise. She solved my issue quickly.
The text service agent was nothing…
The text service agent was nothing short of amazing. Was able tobknownthe issue ibwasbhav8ng and solved immediately!! Without them I would have wasted more hours trying to figure this out. Thanks again!!!
Thank you Lucas for your help tonight
Thank you Lucas for your help tonight, great expert service!
Ive been a GlocalMe customer for many…
Ive been a GlocalMe customer for many years. Their services are a life saviour for people who travel. Today Chloe with the customer service helped me with a difficult situation and she was great at her job and patient with me. Many thanks!
Chloe has been very helpful
Chloe has been very helpful, thanks again.
The best support is from GlocalMe!
We have 3 GlocalMe devices (2x NumenAir / 1x G3) in use for a couple of years now and I've had many talks (email) with their support. Amazing devices and almost immediate respons from support, can't be better than that. Today Jenny helped me out to get the (somewhat older) G3 device to work again, fantastic!
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