I had a technical problem with GlocalMe when arriving to France, but Lucas helped me by answering emails promptly, and that problem had been fixed! I am very grateful for that persistance and ready to help attitude! Many thanks! Elena

When purchasing minutes, there is a wait until the previous purchase expires before you can use the new minutes. This can be inconvenient. I sent a complaint but did not receive a response.

It work really good for truck drivers I had it with me when I was over the road and was able to play games on a gaming pc with no lag or dropped service in any state or even in the mountains

Waste of money for me. I tried this in Grand Cayman and then again in Greece and failed both times. The first time I was on the phone with support for over 1 hour and got nowhere.

This has to be the most useful travel tool ever. It’s an absolute dream to use - simple and efficient. The app makes very clear what packages are available and at what price.,Then, you simply hook up and use your very own portable wifi. Just LOVE IT!!

Had a problem with the device as we couldn't connect to the WiFi. Spoke with Lucas who talked us through the issues and it turned out we had registered the device to my wife's email but the data package to mine!? After Lucas explained what to do it all worked perfectly.

Our family bought SIMboX devices for hundreds of dollars and not use it for last two years. Now when we need to use it, this company ask for service [100 mins of use] 10€ per month. It is cheating customers! When we bought there is no idea to pay for service, now they ask for 10€ but tomorrow maybe will be 100€... Just for fee coverage 🤣 also, they services are terrible, can not register new user on UK or Serbian mobile number, must ask for link to email registration on WEB. Also, VIP [🤣] membership payment from app does not work, support send me link on web to pay... stay away from this company services and devices.

They are CHEATERS! I bought two SIMBOX device to use my SIM cards when roaming and paid hundreds of USD for devices. NOW THEY ASK FOR SUBSCRIPTION OF 10€ PER MONTH FOR SERVICE! PLEASE AVOID THIS CHEATERS IN WIDE CIRCLE!

the technical support was efficient and very helpful

Ive been a customer from GlocalMe where the network may not always work depending on the country. Ive encountered multiple issues with the data in this company and everytime i reach out, the support is not as helpful as i much i expect considering how expensive their devices are for a hotspot. Now, today ive had multiple issues and reach out to their customer service and came across Diana. Diana was the first agent that really went to find a solution for my issue. Felt inmense gratitute as she saved me a lot of frustration! Thank you Diana.

I like that with you guys help us out thanks you guys

Hi
Good and it's got it bad

I was very pleased with my recent contact to the support team. I accidentally activated a new device with the wrong account but Diana helped me internally with the transfer of the included data balance to the correct account. Friendly, quickly & straight forward, as it should be.

Excellent online support and patient advice to resolve an issue I couldn't have understood myself. Wonderful service from Diana. Gives me confidence for using my router and this service abroad.

I didn't want to indulge myself and buy one of the most expensive items out there. I wanted to pull myself back and say I didn't need the 5g. But here I am abroad, teaching online, in a foreign country, where both the hotel wifi and the local sim card I bought, failed one day. I used my Glocal Me Numen Air, with a 4g GM plan for the first time and it worked clear as day. It then saved me again the next day when the same thing happened. Extremely pleased. Thanks for saving my job. Go big or go home!

During my travels in Europe, I really a trustworthy internet connection for my job. To my surprise, even in the far-off countryside of Ireland, I managed to find reliable Wi-Fi. Plus, whenever I had any issues and had to reach out to their customer support, they were always super fast and helpful.

Great customer service. Great internet. Better than the competitors I’ve tried.

Diana is fantastic! She helped me solve all my doubts, excelent service!

DIANA helped mw with a problem with my GlocalMe usage account and she was MAGNIFICENT

As soon as Elaine came on her shift at 17:44 everything became easy. She first reviewed the chat string. Then she showed me how to find my phone imei. Then she accessed my account, forwarded my request to Clink. The next day I received an email giving me an extra 10%off my data package which was on sale again at a lower price.