Glovo App Reviews 8,416

Basically, if you pay with card and dont come up to pick your order its not being returned to restaurant, or anywhere. Courier can keep the order to himself, thats how they work. If you are using their service, dont pay upfront with card, use cash, so you wont loose money like I did. It was my mistake by not meeting courier on time, but he could've at least leave the order at the door... he didn't. Support tells you exactly what I described, if you dobt pick order on time, its gone. Do not recommend to anyone pay these guys upfront for your food.

They full people!!! they suggest 30% discount and then are charging the double price!!!
The chat agent took two days to answer, did not look through the pictures carefully and did not solve the issue at all!!!

Awful waited over 2 hours for a supermarket delivery. Could have walked there and back in that time. It's not the first time either. And the app is useless just sticks with no updates. Try to complain and some Brazilian woman from LX call you and speaks at 100kmh. Not helpful. Deleted app and will only use Uber and Bolt now.

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Used it while on holidays for one order. They charged me for Glovo “Prime” more like Glovo “Scam” even though I had canceled the subscription. When I contacted CS they replied in Spanish for some reason (my contact was in English) that they could not refund it even if I couldn’t use it. When I asked why was a charged for something I didn’t subscribe to they simply closed the chat and blocked my Glovo account. If this is the professionalism of Glovo at it’s best I still don’t understand how can they be in Business.

Ordered food whilst on holiday in majorca. The delivery driver did not arrive and the order was cancelled. They agreed to a refund that was initially credited to my Glovo account. After letting them know that I would not be in the country long, they agreed to credit my bank account.

However, following weeks of messages claiming the refund was in being sent, nothing has been received. They intermittently claimed I'd spent my initial account credit, which was false, however have reverted to claiming that its been sent and to just wait.

Its not been a month and still not had a refund and feels like they haveno intention of sending a refund.

I would advise you think twice before using them.

Worst service ever

GLOVO overcharged me twice on my master card for a one time order 2.5 months ago and its been a struggle since getting my money back..iv even sent them proof of no refund. .they keep telling me wait for 10 days 3-4 times.. every 10 day no refund so i had to do justice of reviewing them here and warn others..iv requested they send my money back to glovo credit instead of my mastercard account as they seem to be lieing to me but the glovo cat and mouse game continues..DONT PAY WITH YOUR CREDIT CARD using GLOVO..THEY ARE CLEARLY CONNING CUSTOMER and holding their money intentionally. .HERE IN KENYA WE HAVE MPESA which you pay once goods are delivered..DONT USE YOUR BANK CARD ON GLOVO..I WISH WE CAN AVOID/BOYCOTT GLOVO ALL IN ALL.. 2.5 MONTHS LATER THEY HAVE MY MONEY NOT REFUNDED 1050 KSH i got my 997ksh back after this review 2.5 months later..i forgave the rest but now i pay upon delivery! only added 1 stars to make it two..

Worst customer service in the world. Take your money and don’t give a fig. Can’t express how awful they are 🤨

There’s no way to cancel an order and get your money back, even if the order never arrives. On top of that, they’ll charge you an extra cancellation fee.

I placed an order through Glovo that was delayed by almost an hour beyond the estimated delivery time and still hadn’t arrived. I contacted support to cancel, and a Glovo representative assured me I would receive a full refund. However, not only did I not get my money back, but they also charged me a cancellation fee on top of it.

Awwful service. Drivers never call or ring, the app just marks “arriving” but when I went to the door, no one was there. Two orders canceled with no contact.-No sms,phone or email support — even the address online bounces back. Deleting the app. Customers, beware.

Bad as hell.

I ordered 2 times. No problem. The third time I ordered. They accepted the order and 15 minutes later the restaurant cancelled because closed. 3 week waiting now to have a refund. 2 times already I claimed my money back. 2 times the same answer. It will take a few days. A few days is not 3 weeks . So no more glove for me.

Unbelievable i have been waiting for more then 2 hours for the second time this week and they just cancel your order, never again

If I could give zero stars, I would. I ordered at 1:00 AM, promised delivery in 50 minutes. At 2:15, the ETA magically jumped to 3:15.
I tried to contact support — surprise! You can’t talk to anyone while the order is “in preparation.” The only thing you can do is cancel… and then they charge you anyway.

After canceling, I finally got to speak with not one, but two “agents”:

The first one closed the chat in my face after saying no refund.

The second opened a “case” with Glovo’s assistance team — and they told me I had to go in person to a government office in Barcelona and file an official report just to get my money back. Even after I refused, they keep sending me standard copy-paste replies, sometimes even in Portuguese, without ever answering my actual questions.

It’s now six days later, and I’m still stuck in this loop of automated nonsense.

Glovo’s customer service is a black hole of responsibility. Once something goes wrong, you’re on your own.
No help, no refund, no respect.

Save yourself the pain — delete this app before it ruins your night too.

— Hungry, tired, and officially done with Glovo.

BS response from support about Terms of service claiming that no subscription refund is provided unless you cancel it two days prior.
Never had such an issue with any subscription service that was charged when I forgot to cancel it. Pure scam. Additionally, there is no support chat anymore so your request can be pending for forever. Never again

Cheap application and never order from this application if you are hungry because they will never deliver your food. I have experience the worst thing about this application.

Absolutely appalling service and customer treatment. I've never experienced something like this, and I've been using glovo for ages in many different countries. I was told the order will arrive in 85-95 minutes. It's been 3.5 hours, and no one came here!!! I was in touch with your absolutely agents (online and on the phone - are they even humans?), and they kept repeating he's just there, almost there for almost 2h. They couldn't tell me where exactly, THEY NEVER APOLOGISED, they were rude, especially the last one, she literally made me hung up on her. I have cancer, I cannot lift anything as I've just had surgery, I cannot walk anywhere and they showed ZERO empathy, not even a little bit of understanding. Appalling and makes me sick how I was just treated by your company. I dont have words. I want my money back for the order and for the prime that I want to resign from immediately. I'm never going to use Glovo again. What a f*** shame shame shame.

The courier was 70 minutes late. I had to look for him using the map in the app because he couldn’t even enter the estate for 20 minutes. The order arrived completely cold. The compensation offered was 25% of the total order value (not just the food, but including the courier’s fee and service charge) — ridiculous.

Next time I’ll just cancel the order so you lose 100%. I tried to help — I was literally looking for this guy around the estate — and in return I got cold food and a pathetic refund, which I refused. It’s not about the money, it’s about respect for the customer.