Glowing Gorilla Reviews 18

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3.8

Hobby Store

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Company details

Hobby Store

Written by the company

Premium custom playmat provider for trading card game enthusiasts. We create high-quality, tournament-grade playmats featuring exclusive designs and custom zoning options. Each playmat is crafted with stitched edges, non-slip backing, and professional-grade surface for optimal card movement. Perfect for players who want to stand out.

Contact info

3.8

Great

18 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 16, 2026

No shipping update and no response to emails

I placed an order on March 29th and, as of today, there has been no shipping update or communication about my order.

I reached out via email to request an update and have received no response after multiple days, which is very disappointing. At this point, the lack of communication is more concerning than the delay itself.

I understand that delays can happen, but completely ignoring customer enquiries is not acceptable. Customers should at least be kept informed about the status of their order.

I’m now seeking either a clear shipping update or a refund. If I don’t receive a response soon, I will be pursuing a chargeback through my bank.

Hoping this review prompts a response and resolution.

April 16, 2026

Unprompted review

Feb 15, 2026

Great company

Great company. Works very well to ship your stuff. I had a delay on my order but that was due to shipping. Package came on time and in great condition. Would definitely buy again from them

February 14, 2026

Unprompted review

Jan 27, 2026

I am in love with my custom MTG mat!

I am in love with my custom MTG mat!! The image I sent in turned out perfect! My husband likes mine so much he wants one of his own. I did email once asking how long it would take, and their customer service got back right away! 10/10 experience!

January 16, 2026

Jan 10, 2026

Definitely recommend this brand

Awesome product with good quality. Shipping and delivery were quick!

December 30, 2025

Reply from Glowing Gorilla

Jan 26, 2026

Thank you for the kind feedback, Tyler! We really appreciate you taking the time to share your experience and hope to see you again soon!

Kind regards,

Glowing Gorilla

Dec 22, 2025

Awful

Awful
I ordered a custom mtg mat for a Christmas present and had plenty of time for it to arrive to me so I could ship it to my friend. When I hadn’t received an update they said it would ship soon and only then did it ship out. Then it got lost in the mail and now they are not responding to my emails. My secret Santa isn’t getting their present and I am devastated.

December 11, 2025

Reply from Glowing Gorilla

Jan 26, 2026

Hi,

Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how disappointing this must have been, especially with a Christmas gift involved.

We do want to clarify a few points. Despite the holiday rush, the vast majority of our orders were produced and delivered on time. Unfortunately, in rare cases packages experienced significant delays once they were handed over to USPS. Sadly, this appears to have been one of those incidents. While we always do our best to ship orders as quickly as possible, we have no control over delays within the carrier’s network.

We also want to be clear that we did respond to customer emails during this period. However, we understand that waiting on shipping updates can still feel frustrating when tracking information does not change for an extended time.

If a shipment is delayed or lost in transit, we always work with our customers to find a fair solution, including reshipping or discussing a refund when appropriate. We would still very much like the opportunity to resolve this with you.

Please reach out to us directly with your order number so we can look into your specific case and help make things right.

Kind regards,

Glowing Gorilla

Dec 17, 2025

Could not have been easier

Could not have been easier. Got it as a Christmas gift for a relative, and the final product is satisfying just to hold let alone look at and use. The image I picked was cropped and positioned perfectly, and it got to me in no time! Highly recommend.

December 7, 2025

Reply from Glowing Gorilla

Jan 26, 2026

Thank you for the kind words and the recommendation! We’re glad everything went smoothly and that the final result lived up to expectations.

Really appreciate you choosing Glowing Gorilla, hope to see you again soon!

Kind regards,

Glowing Gorilla

Dec 16, 2025

Custom TCG Playmat

I Ordered a custom TCG Playmat around thanksgiving weekend from Glowing Gorilla. Got it today, and I love how it turned out.

December 2, 2025

Reply from Glowing Gorilla

Jan 26, 2026

We love your review, thank you so much!

Kind regards,

Glowing Gorilla

Oct 26, 2025

Great quality product and delivered…

Great quality product and delivered promptly. Very happy!

October 7, 2025

Reply from Glowing Gorilla

Jan 26, 2026

Thanks a lot Pete! Happy to hear that.

Kind regards,

Glowing Gorilla

Oct 20, 2025

4 stars

A great product that looks amazing! But it did get delivered later than I wanted, or was told it should be delivered by. That being said I would still gladly by from this site again.

October 1, 2025

Reply from Glowing Gorilla

Jan 26, 2026

Hi Riley,

Thank you so much for the kind words about the product — we’re really happy to hear you love how it turned out!

We’re sorry the delivery arrived later than expected. Because our playmats are custom made, production and shipping can sometimes take a bit longer than anticipated, but we understand how important timing can be.

We truly appreciate your patience and are grateful for your trust. It means a lot to us that you’d happily shop with us again, and we’d love to create something awesome for you in the future.

Kind regards,

Glowing Gorilla

Oct 11, 2025

I ordered a mat from this site. The site says shipping would take 3-5 days, but even after 6 days, nothing has arrived. The tracking says it can't track anything. Feels like a scam.

August 1, 2025

Unprompted review

Reply from Glowing Gorilla

Oct 20, 2025

Hi Benjamin, this review was placed before contacting us about your order. Afterwards we've immediately contacted you and settled this. The customs of your country took really long in clearing the parcel, something which we can't help with but we still refunded your order because of the inconvenience. Hope you can still enjoy your playmat.

Kind regards,
Glowing Gorilla

Apr 23, 2025

Great Quality Mat

Great Quality Mat

Really well made and stitched play mat. I dig the design and am really happy with the play instructions along on it.

April 4, 2025

Reply from Glowing Gorilla

Oct 20, 2025

Thanks so much for your kind review.

Kind regards,
Glowing Gorilla

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