not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent ………..
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you had such an excellent experience with us.
Providing top-quality service is always our main goal, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
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The delivery man has to be the best…
The delivery man has to be the best delivery man ever. Always goes out of his way to get my items delivered.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share this glowing feedback! It’s fantastic to know that our driver consistently goes above and beyond to get your deliveries to you.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery arrived on the day as…
The delivery arrived on the day as promised
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know that your delivery arrived on schedule.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
The box was left outside my door
The box was left outside my door, completely exposed, and was already open. Thankfully it was only cat food, but it could easily have been stolen. Delivery services these days are just crazy — I don’t know what’s happening anymore!
The tracking number 21599941074
Reference 459875729
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was left exposed outside your door and arrived in an open condition. We completely understand your concern.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue directly and provide feedback to the driver.
Warm regards,
GLS Ireland
Great communication and speedy…
Great communication and speedy delivery. Also super that they ask for feedback.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you found our communication great and your delivery speedy.
We truly appreciate your support and are glad you appreciate our request for feedback.
Warm regards,
GLS Ireland
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Delivery driver extremely polite and…
Delivery driver extremely polite and helpful, even carried the big heavy package into the house for me and put it exactly where I wanted it.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are delighted to hear that our delivery driver was extremely polite and helpful, going above and beyond to carry your big, heavy package right inside and placing it exactly where you wanted it.
We truly appreciate you taking the time to share your experience, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Excellent service and very quick…
Excellent service and very quick delivery within 24 hours of item being dispatched
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that your delivery was so quick and efficient, arriving within 24 hours of dispatch.
We truly appreciate your support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Great company
Great company. Alway accurate delivery time. Drivers always so nice. Very happy
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are absolutely glad to hear that you consider us a great company, that your delivery times are always accurate, and that our drivers are always so nice.
Consistency and friendly service are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Information on parcel great
Information on parcel great, delighted to my front door, parcel in great condition
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know you found the tracking information helpful and that your delivery arrived safely at your door.
Warm regards,
GLS Ireland
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received 1st update about the parcel…
received 1st update about the parcel few hours before the parcel was delivered to me what is the point of this?
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delayed notification regarding your delivery. We understand how important timely updates are so you can plan your day accordingly.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this specific update delay and help improve our notification system.
Warm regards,
GLS Ireland
Very quick and efficient delivery
Very quick and efficient delivery, normally it takes longer, but this time i was pleasantly surprised. Thank you
August 10, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your delivery was quick and efficient, and that you were surprised by how fast it arrived.
Speed and reliability are what we strive for every single day, and your kind words mean a lot to our entire team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Fantastic service and a lovely man…
Fantastic service and a lovely man delivered my package 📦 very pleasant and handsome.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s always great to hear when our drivers provide such friendly and pleasant service.
We truly appreciate you taking the time to share your feedback!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s wonderful to know you had such a positive experience with our service.
Have a wonderful day ahead!
Warm regards,
GLS Ireland
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Very good experience
The driver rang - pleasant man to say that my delivery had arrived. I was 5 minutes away from my house and told him so - he asked if it be okay to leave at the door which I said was fine. Good service
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s great to know our driver communicated clearly and provided a smooth, convenient drop-off for you.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again soon!
Warm regards,
GLS Ireland
You delivered my package
You delivered my package, yet again, to the wrong house. This only ever happens with GLS despite the correct eircode being entered . Very disappointing
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear that your parcel was delivered to the wrong house, especially given that your Eircode was entered correctly. We completely understand how frustrating this experience is for you.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this directly and assist you further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive great service from us.
We truly appreciate your continued support. Have a wonderful day ahead!
Warm regards,
GLS Ireland
Delivered to the wrong address
Delivered to the wrong address, my neighbour had to tell me a parcel arrived at their home addressed to me!!
My parcel was in good condition tho in fairness.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the delivery error which resulted in your parcel being left at a neighbour's address while they were away. Although we are pleased the item arrived in good condition, we understand this caused inconvenience.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
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This is a review of the customer services representative
This is a review of the customer service representative Carolina Weffort so it is 5 stars, excellent customer services rep, sorted out the problem for me promptly and went above and beyond.
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for taking the time to leave such a glowing review! It’s fantastic to know that Carolina provided you with excellent customer service and resolved your issue so quickly.
We’ll make sure to share your kind words with Carolina. Have a great week ahead!
Warm regards,
GLS Ireland
Great delivery service
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It’s great to know you had a smooth and positive delivery experience with us.
We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
The delivery man came to my car door…
The delivery man came to my car door with my parcel
August 11, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s great to know our driver provided such helpful and convenient service by bringing your parcel right to your car.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
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