not a great start, we just started using this company and already a customer couldn't find their delivery as it went to wrong place! No reply from customer service email in over 24 hours. This won'... See more
Company replied
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Review summary
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Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
Company replied
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me. The only thing I would say was that GLS just gave me a day that the parcel would arrive,... See more
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Six times in a row
Six times in a row, drivers have dumped my packages by the front gate—miles away from my actual front door—without even bothering to knock. Because these deliveries contained food, they were left out in the sun to spoil or be stolen. I'm Disabled and I’ve had to struggle carrying these heavy boxes inside myself, essentially doing the driver’s job for them.
Every time I contact customer service with photo evidence, I get the exact same generic response: "Thanks for bringing this to our attention, we value your feedback..." It’s meaningless automated rubbish. I asked for my issue to be escalated to management, and my recent emails have been completely ignored. They clearly do not care about their customers. Avoid at all costs.
DO NOT US THIS COMPANY they do not value its cumsomers at all they do not care
August 25, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are deeply sorry for this recurring issue with your deliveries, especially given that you are living with a disability and had to struggle with heavy boxes. This is certainly not the standard of service we aim to provide, and we understand your frustration regarding previous responses.
Please reply to our Trustpilot request with your tracking details so our management team can investigate this with the local depot and ensure it is resolved.
Warm regards,
GLS Ireland
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My hello fresh box was damaged
My hello fresh box was damaged and one of the bags inside (with raw chicken) was burst.
August 27, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear that your HelloFresh box arrived damaged and that one of the ingredient bags was burst. We understand how concerning and disappointing this is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately.
Warm regards,
GLS Ireland
My parcel was delivered on time in…
My parcel was delivered on time in perfect condition.
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel was delivered on time and in perfect condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
2 weeks and still no show…
It seems like the parcel is never going to arrive.
2 weeks and still no show.
It's not good enough. Deliveries from abroad take less time to arrive.
August 29, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel takes two weeks and has still not arrived. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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Reply from GLS Ireland
Good morning,
Thank you for the kind words! We are glad to hear our drivers provided a friendly service and will be sure to pass along your compliments to the team.
Warm regards,
GLS Ireland
Everything was great
Everything was great. The shop told me the expected delivery date was on Monday, but on Friday I got an email that my package was out for delivery. Very organized and best communication. I also got a confirmation delivery email. Thanks!
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your package arrived earlier than expected and that you were pleased with our communication and delivery updates.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
From first email to delivery everything…
From first email to delivery everything was perfect
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything from your initial email to the delivery was perfect.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was left outside the front door…
Parcel was left outside the front door on public footpath without letting me know (no text message or phone call from the driver), and I am living by the main road. Anyone could take it as they have walked by. I had no chance to ask to leave it with neighbours or the petrol station just around the corner.
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your parcel. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
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Early but no consideration
got my delivery earlier than expected which is nice but they left it right in front of the door where it could get stolen when I was not home instead of placing it somewhere hidden. Not happy with that
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items when you are not home. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Everything was great
Everything was great, just as I was told in the email.
Thank you
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything went smoothly and matched the details in your email.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback and recommendation! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
I am very pleased with the fast answer…
I am very pleased with the fast answer of Karl Radford and engagement for solving my issue.
August 26, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Karl provided a fast and engaging response to help resolve your issue.
We will certainly pass along your kind compliments to him and the rest of the customer service team.
Warm regards,
GLS Ireland
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Just left at the door
All contents were in good condition but the box was just left outside the door for everyone to see. This is clearly a risk and I don't understand why couriers do this. I would not send anything with GLS because of this for fear of theft .
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items. We appreciate you letting us know about this experience.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Order 2 days late and still no sign
Order 2 days late and still no sign
Of it
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel does not arrive when expected.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
great over all experience
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you had a great experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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Customer service was great I was…
Customer service was great I was speaking to a Charley today she was absolutely brilliant very chatty and helped me a lot with tracking my parcel and helped me to understand about my inquiries today thanks so much Charley !!
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Charley provided brilliant support and helped you clearly understand your tracking enquiries today.
We will certainly pass along your kind compliments to her and the rest of the customer service team.
Warm regards,
GLS Ireland
Took far too long to arrive
Took far too long to arrive. Since M&M moved to these guys delivery times have doubled.
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We apologise for the delays and understand how frustrating it is when a parcel takes longer than expected to arrive. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Arrived earlier than expected
Arrived earlier than expected. Great service.
August 28, 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel arrived earlier than expected and that you enjoyed our service.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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