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Rated 5 out of 5 stars

I have ordered from Gmoto several times, and I have been satisfied every time. The ordering process is simple and clear, and the products always match the descriptions. Shipping was fast, and the... See more

Rated 5 out of 5 stars

I’ve had consistently great experiences with Gmoto. Excellent prices, fast delivery, and a very wide selection of motorcycle parts and accessories. What really stands out is reliability. Orders are... See more

Rated 3 out of 5 stars

Everything was ok. One of the items from the order was a chain which in the description was stated it comes with a connecting link and there was no connecting link included when it arrived . Unfortuna... See more

Company replied

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Gmoto motorcycle shop offers over 2 million products: parts, accessories, helmets, clothing, and more. Every day, we help motorcyclists choose components for repairs, service, and tuning. Through our collaboration with top brands and budget-friendly suppliers, we enable every customer to pursue their passion. We are Gmoto – for motorcyclists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,545)

1,889 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered some parts on the 14

I ordered some parts on the 14. July. Some days later i asked to add an item and paid for the extra item the same day. I was happy that they could add an item to my order and it seemed like good customer service. A wrrk later they said they needed more time to deliver my items. Now more than 2 months later i still havent received my parts and I dont get any respond to my latest emails. I am worried they have scammed me by now.

September 25, 2026
Unprompted review
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Rated 3 out of 5 stars

Did not send the right color item

Did not send the right color item, and would have been a great hassle to return it, plus there was no guarantee that they would not send the same thing. Not a trustworthy company, I will not do business with them in the future.

July 16, 2026
Unprompted review
Rated 2 out of 5 stars

Bad communication bad service

I ordered a steel brake line they send me a wrong color and wrong style one asked for exchange they sad only refund but i Have to pay for return, and then 2 weeks later contacted me to send the "right" one i sad no refund me no answear just the item showed up.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a whole set of clothes

Bought a whole set of clothes, everything was great, there was no problem with the return, only the high cost of returning it which is done outside Ireland.

September 7, 2026
Unprompted review
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Rated 2 out of 5 stars

They sent the cylinder head without…

They sent the cylinder head without piston rings, rendering the entire order useless. They offered a small refund, but that didn't solve the problem. Will not order again.

July 10, 2026
Unprompted review
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Reply from Gmoto

This is an awkward situation. I will try to explain it quickly and get this matter resolved. Please send the order number to reviews@gmoto.com

Bartosz

Rated 3 out of 5 stars

Small hiccup

Everything was ok. One of the items from the order was a chain which in the description was stated it comes with a connecting link and there was no connecting link included when it arrived . Unfortunately there was no correct link for this chain available and I got small reimbursement back. The other item was a fuel pump which was faulty ,but for these prices it will create a lot more hassle to exchange it, so I didn’t bother .

September 6, 2026
Unprompted review
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Reply from Gmoto

I understand that the situation may have been very frustrating. If you would like to request compensation, please contact us at reviews@gmoto.com

Bartosz

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Rated 1 out of 5 stars

this website is a scam

this website is a scam

June 3, 2026
Unprompted review
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Reply from Gmoto

We assure you that our website is 100% safe and legal. We operate fully officially, prioritize the protection of our users' data, and ensure all transactions are encrypted using SSL certificates and the secure HTTPS protocol. If you have any doubts, you can check independent reviews or contact our customer service team.

Bartosz

Rated 1 out of 5 stars

They sent me the wrong part

They sent me the wrong part, which caused additional damage to my bike. I returned the part and paid the return shipping costs myself.
After a long discussion, they eventually refunded the payment for the part, but they refused to cover:
The return shipping costs.
The cost of replacing the damaged parts and the related repair costs.

The part was clearly marked on their website as “fits my bike.” Based on this information, I purchased the part and installed it. However, the part was incorrect and caused damage.

The seller is now refusing responsibility and wrote:

“As a store, we are responsible for the products, not their installation. If you want a refund for the repair, please resolve the issue with the parts manufacturer, not with the store.”
I believe this is unfair because I purchased the part from the store based on their compatibility information, which stated that the part fits my bike. I also had to pay additional costs because the wrong part was supplied.

September 1, 2026
Unprompted review
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Reply from Gmoto

I am sorry about the situation that has arisen. Even though a part is designed for a specific application, it should always be thoroughly inspected and assessed by a mechanic or qualified person immediately prior to installation to ensure it is not defective or incorrect—whether due to an error by the supplier, the store, or the manufacturer. It is essential to verify that the part is free of defects and has not sustained damage, for instance, during transit. If a part is incorrect, it should not be installed.

Bartosz

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Rated 1 out of 5 stars

Loe quality

Even though the product came quickly, the quality wasn't good. It's exterior looked fine, but interior was not.

June 10, 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I am sorry to hear that you received a low-quality product. You can easily file a claim for such an item. Please contact us at zwroty@gmoto.com with your order number or fill out the form at:

gmoto.com/returns

Bartosz

Rated 1 out of 5 stars

The cylinder kit I ordered arrived in…

The cylinder kit I ordered arrived in an unacceptable condition. One of the cooling fins on the cylinder was broken off, and the cylinder base gasket was folded in half. I have still not received any response to my complaint, nor have I received any compensation for the damage!

July 6, 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I am sorry to hear this. We have no record of any contact attempt. The item may have been damaged during transit. In this situation, please submit a claim immediately by emailing zwroty@gmoto.pl or by filling out the form at gmoto.com/returns to return the item and receive a full refund.

Bartosz

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