Gnewtcargo Reviews 134

Sent a parcel through DHL.They outsourced Gnewt.The parcel was for a pre 12pm.It didn't get scanned until 1pm.The idiot driver delivered the parcel at no:5.It should have gone to 15 which was a different post code.All he/she had to do was check the delivery address and on the dispatch label was the clients mobile.You shouldn't employ people with no brains or common sense.What an absolute shambles,(other adjectives come to mind).Pay peanuts get monkeys.

I was informed that I would be receiving a parcel between 8am - 6pm and I received a call from the driver to come downstairs (I live on the third floor) and it was 7:48 when I received this call. I was in the middle of work but I went downstairs and met with the driver.
He was about to drive away and I waved him down and he was immediately very aggressive toward me , telling me he was going to drive off because he was sick of waiting and ‘doing me a favour’
When I told him it was earlier than my delivery time and I was working he became even more angry and called me a ‘f***ing fat ugly b*****’ and sped off.
This is completely offensive and absolutely unacceptable.
The driver was delivering to the Hackney area.
I have made numerous complaints about GNEWT before about never bothering to deliver my packages (I’ve personally seen the van pull up for two mins and drive away without even getting out of the van and this was before COVID 19)
Usually, they don’t call me but today the delivery guy did which I thought was positive. But my opinion soon changed when the manner and behaviour of the driver was so unprofessional I am still shocked that Gnewt has hired a person who swears and insults customers for collecting their parcel. I have contacted ASOS about this too as GNEWT have deleted their Twitter now.
Please stop using GNEWT, ASOS.

Literally waited home all day it’s QUARANTINE so early been home all day. Yet I still haven’t received parcel or any delivery. Absolutely disappointed they even lied about having tried to delivery when clearly they didn’t. Called ASOS and was informed I wasn’t the only one with the same problem within the same hour NEVER USE ASOS UNTIL THEY CHANGE THEIR DELIVERY PARTNER!

waste of time, waste of space. Everyone is bloody home at the moment, and they still had the cheek to lie and say they tried to deliver the parcel and no one was home. They never came. what a waste of time, why do they need to lie about making deliveries... ?

Second email says they will try again, but didnt bother to specify when... what a waste of time. no phone number to contact them either. how so very strange. ...

I am mortified...
Everytime I see that Gnewt will be delivering my Parcel I sit and hope they actually will. I have never had to feel this way about DPD or Hermes.Imagine they don't attempt a delivery and say they have anyway. No phone call to ask for alternative instructions too! Asos needs to do itself a favour and disassociate themselves with Gnewt because this is bull! If I had a chance to choose couriers with order Gnewt would never know where I live. Absolutely Abysmal, if you can, never use Gnewt.

If I could give 0 stars I would. Their service has always been poor but now it's even worse. Was due to deliver my ASOS parcel last week, no sign despite an update saying it arrived at their depot. Since then radio silence from both Gnewt and ASOS. Eventually got a response saying it's been lost in transit and I'll need to take it up with ASOS. Why ASOS or any other company would choose to use these lot is beyond me. If you're a business owner looking for a delivery provider, please for the love of your customers - DON'T CHOOSE THESE GUYS!

They didn’t send my parcel the day it was supposed to be delivered. And then they sent my parcel back to where it was sent from (to ASOS) without notifying me or giving me an update?! They don’t even have a contact number for you to reach them on. They are the worst delivery company out there. Terrible service, terrible communication, and unreliable.

Im not even surprised. Iv been waiting for over than one week, i sent email to GNEWT customer service and they confirmed my parcel has been lost. F u c K

Poor residents, living E3. Try not to use ASOS. When you see my review, i guess you already ordered from ASOS.

Too late, your parcel has been lost already. Don't wait, go to ASOS customer service to get refund.

lack of comm, have been delay for days

Lost Parcel. I've been waiting for an ASOS delivery for over five days, seems like the package got stuck at Gnewt depo. After contacting ASOS and Gnewt directly we finally managed to discover that my parcel is lost... The is no point to order from ASOS anymore as you will not receive your items and will spend hours trying to get a refund.

Terrible courier. ASOS tracking doesn’t work, they send emails saying you weren’t in (everyone is in at the moment, we’re all in lockdown) so they clearly don’t bother to knock on your door. Paid for next day delivery for the entire year but will be asking for a refund as it will never be ‘next day’ with gnewt.

Literally the worst courier in the world. Every time I see I have an ASOS parcel being delivered by Gnewt my heart sinks. They lose parcels, deliver them to the wrong building, never leave a card (yet claim they do...), don't phone you even though they have your number from the point of order, don't have a contact number themselves and are so so unreliable and poorly organised. If at all possible, avoid at all costs.

Absolutely shocking - they literally never give you live information about where your package is. So many missed ASOS orders and its getting really frustrating. ASOS needs to sort this out as they're rubbish.

Rubbish. If they are delivering your order you’re not going to get it. Worst part is they don’t even update to tell you what’s happening, useless website, useless customer service. The reviews speak for themselves.

Crappest service on the planet, its been four days I've been waiting for my 'next day delivery' from Asos. Contacted Asos to investigate, apparently it's been lost in transit, however on their tracking site, it shows that my delivery has been sitting in their depot for the past few days.
ASOS NEED TO GET RID OF THIS CRAP COMPANY OR THEY WILL LOSE CUSTOMERS!

Terrible service. Completely second guessing shopping with ASOS again. They used to be so reliable.

Asos have no idea what gnewt are doing, they say they have contacted them but will not hear within 48 hours. Great for next day delivery....

Gnewt’s tracking service is terrible. They need a contact number or live chat function.

Terrible terrible

wish I could give them zero. I got a message from ASOS saying I was receiving my parcel and I paid for next day delivery but no sign of the parcel. ASOS used to be so reliable for the last minute purchases. Really disappointed as I wouldn't have ordered from ASOS (and won't again) if I had realised they had become unreliable as it's just easier to go to the shop.

AWFUL! ASOS would do well to find a new service provider ASAP. This would actually be a zero star review if possible. I was unable to track my delivery and then finally got in touch with ASOS to find out what had happened. They had to contact Gnewt and I had to wait another 48 hours for an update. When I contacted ASOS again they said they received no response from Gnewt and therefore had to mark the item as lost. Looks likey Gnewt delivers a consistently rubbish customer experience and are damaging the ASOS customer experience as a result. I dread to think how much money ASOS lose in having to refund lost packages.

Parcel is 2 days late without any communication whatsoever, ASOS really should go back to their old delivery provider.

Awful. ASOS please don't use them anymore. No tracking information at all.

Delivery text update said delivery Tuesday - nothing received by Thursday. Informed delivery would then take place Friday. Not allowed to change the address or cancel the order.