Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... See more
Company replied
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Review summary
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Reviews shaping this summary
Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... See more
Company replied
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent information and prompt…
Excellent information and prompt assistance from Chris.
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Michael. It’s good to hear everything was handled promptly. We value the time you took to write this.
The Go Assist Team
Spoke to Thomas
Spoke to a lovely gentleman called Thomas was absolutely fantastic and gave me all options available to me and I took his advise. Great work Thomas lovely , polite and very well mannered guy.
September 29, 2026
Reply from Go Assist
Thank you for sharing this. It’s good to know Thomas made a positive impression. It’s always helpful to hear from our customers.
The Go Assist Team
Chris
Chris, the chap on the telephone was most helpful and clear about my choices
September 29, 2026
Reply from Go Assist
Thanks for writing to us. It’s good to hear the service was helpful. We’re glad you chose to share this with us.
The Go Assist Team
Easy to book my repair very polite and…
Easy to book my repair very polite and very knowledgeable
September 29, 2026
Reply from Go Assist
We appreciate your comments, Graham. We’re pleased the repair was sorted. We’re glad you chose to share this with us.
The Go Assist Team
Good professional service over the…
Good professional service over the phone. Tony was a good agent and dealt with my query professionally.
September 29, 2026
Reply from Go Assist
Thank you, Marcio. We’re pleased Tony was able to help. The team will be pleased to read your comments.
The Go Assist Team
Booking an engineer was straightforward…
Booking an engineer was straightforward but I was not interested in all the other information
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Brian. We’re pleased the engineer was able to help. We really value you sharing your experience.
The Go Assist Team
Extortionate Prices
Extortionate prices. Almost £250 for a new washing machine seal around the door. I thought they were local, Go Assist are based in Bournemouth not Torbay! Will never use again or recommend.
September 24, 2026
Reply from Go Assist
Hello, thank you for your feedback.
We understand your frustration regarding the £250 quote for a washing machine door seal replacement, as well as your disappointment that our headquarters are in Bournemouth rather than being a standalone business in Torbay.
While we operate a national dispatch network that connects local engineers with customers, we agree that repair quotes should feel fair and transparent. We have attempted to call you to discuss your concerns, but have been unable to reach you.
Your feedback regarding parts pricing and company structure clarity has been formally logged for internal review.
Kind regards,
Lucas
Reply from Go Assist
Thanks Anthony. It’s good to hear everything was handled promptly. Your comments matter to us.
The Go Assist Team
Excellent professional and efficient…
Excellent professional and efficient service
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know, Rob. We’re pleased everything went well. We’re pleased you chose to tell us how things went.
The Go Assist Team
Reply from Go Assist
Thanks for writing to us, Loretta. We’re glad the process was straightforward. Your comments matter to us.
The Go Assist Team
Very responsive service
Adam was very responsive and clear in his answers.
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know, Tudor. It’s good to know Adam made a positive impression. We’re grateful you took the time to leave a review.
The Go Assist Team
The repair was great the call out price…
The repair was great the call out price was very steep but i needed. It done
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Patricia. We’re pleased the repair was sorted. It’s always helpful to hear from our customers.
The Go Assist Team
Lucas from Go assist
I spoke to Lucas from Go Assist very helpful in dealing with my situation and enquire in the problems that I faced before.
He managed to deal with the situation and I must say I’m happy with what he did for me. If you ever do call Go Assist make sure you ask for Lucas
September 24, 2026
Reply from Go Assist
Thank you, Patrick. It’s good to hear the service was helpful. Hearing about your experience means a lot to us.
The Go Assist Team
Reply from Go Assist
We appreciate you getting in touch. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Reply from Go Assist
Thanks for letting us know, Nikki. It’s good to hear the service was helpful. Your feedback means a great deal to the team.
The Go Assist Team
Agent was patient and courteous
The agent Chris was very courteous and repeated the terms for me. Hearing was difficult because the background office noise conflicted with my hearing aids.
I would suggest that the background noise needs to be reduced somehow, electronically or acoustically.
September 28, 2026
Unprompted review
Reply from Go Assist
We appreciate you getting in touch. It’s lovely to see Chris recognised for their help. It’s always helpful to hear from our customers.
The Go Assist Team
Professional and very pleasant
Professional and very pleasant booking process
September 28, 2026
Unprompted review
Reply from Go Assist
Thanks Ian. We’re pleased everything went well. The team will be pleased to read your comments.
The Go Assist Team
The booking process and Comms were…
The booking process and Comms were clear and professional. Tom was very helpful.
September 28, 2026
Unprompted review
Reply from Go Assist
Thank you, Simon. It’s lovely to see Tom recognised for their help. It’s always helpful to hear from our customers.
The Go Assist Team
Reply from Go Assist
Thank you for sharing this, David. We’re pleased the engineer was able to help. We value the time you took to write this.
The Go Assist Team
Absolute fraudsters
Absolute fraudsters. My engineer didn't turn up, I have had to chase several times and have been continuously promised a call back and nothing. It's now been 20 days since I launched a complaint and it's still unresolved. I feel like I am just being passed from pillar to post and nobody wants to help me.
Cannot believe the shocking customer service. I'm now out of pocket £109 for a service that didn't take place and £50 for a mandatory fee they want to charge me because I am pulling out of their subscription (which I notified them about before 14 days)
Avoid at all costs.
September 28, 2026
Unprompted review
Reply from Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding non-attendance, unresolved complaints, callback promises, and subscription cancellation disputes very seriously. We completely understand your anger and deep frustration at waiting for a complaint resolution after an engineer failed to attend, and feeling passed between departments without support.
We acknowledge that a member of our team has called you directly to discuss your circumstances and address the issues on your account.
Your feedback regarding complaint resolution timescales, engineer attendance reliability, and cancellation fee policies has been formally logged for internal review to hold our teams accountable and ensure better service standards.
Kind regards,
Lucas
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