Abode Reviews 2,902

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company is a total scam!!! They sent me everything i ordered except the actual security hub. I went back and forth with them for two weeks and when the package arrived it was a key fob, NOT the... See more

Rated 1 out of 5 stars

DO NOT BUY THIS SYSTEM. I gave it a huge chance, followed installation instructions, and worked with their tech support. How many times do you need to reboot, re-install, replace parts etc etc. Abod... See more

Rated 5 out of 5 stars

Our boiler needed replacing it was out of warranty. Spoke to Margery who was really helpful. A replacement boiler was sent at a reasonable price & received within 2 days. An email was also sent with i... See more

Rated 5 out of 5 stars

We have been using Abode for home security and monitoring, leak detection, CO/Smoke detection, and multiple smart home functions (locks, lights, etc.) We love what Abode provides for us seamlessly, a... See more

Company details

  1. Security Equipment Store
  2. Furniture Store

Written by the company

abode a complete home security and automation solution that offers professional-grade security with no contracts or required monthly fees.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

poorly designed video doorbell

Spent hours trying to make the doorbell sync with the chime until suddenly it started working. The doorbell only runs on its internal battery and the app does not notify you the battery is running low. To make matters worse the battery lasts less than a week and has to be removed from its mounting base to recharge. This product needs to go back to the drawing board, thumbs down for this video doorbell.

December 12, 2022
Unprompted review
Abode logo

Reply from Abode

Thanks for your review. We would like to assist here - if you can add your support ticket number into the review we can follow this up.

Advertisement
Rated 5 out of 5 stars

ABODE… just the best!!

The Only home security solution to offer so many features. Standards based Automation, extraordinary user experience, fair pricing and great support.

December 8, 2022
Advertisement
Rated 4 out of 5 stars

The overall performance is good

The overall performance is good, some glitches with the cameras pop up on occasion, where they go offline or do not alert as expected. Would love to see if there’s any plans to integrate with Matter to include the cameras in other solutions.

December 4, 2022
Advertisement
Rated 1 out of 5 stars

No longer functional without a subscription

System notifications are now generic and don't identify the source of the event. Purchase was made based on older reviews before the stupid change. Customer support kept delaying my return request and trying to get me to purchase a subscription. The whole reason I originally chose Abode was because a subscription wasn't required.

November 3, 2022
Advertisement
Rated 1 out of 5 stars

I emailed them twice and have been…

I emailed them twice and have been ignored. Then they sent me an email asking them for a review……..

November 20, 2022
Unprompted review
Abode logo

Reply from Abode

Are you able to share a ticket reference number so we can investigate?

Rated 1 out of 5 stars

Garbage without subscription

System was fine, but they have taken away key features and made them subscription only. I just added the new doorbell camera and it is pretty much useless without a subscription. I feel like I have been ripped off more than a year after buying the product. I would warn anyone about buying from a company like this.

November 19, 2022
Unprompted review
Rated 1 out of 5 stars

Don't buy. What is advertised today is not what you get tomorrow.

When I bought this system it was great. It did exactly what I wanted for a self monitored system. Now that they have so many customers that bought into the system, they changed the "no subsciption necessary" rules. Where I used to get a "Front Door Opened" notification, now i get "an event occurred" notification. To get the system I originally paid for, I would now have to pay $83.88 a year for the "self monitor plan". Talk about a bait and switch. Time to move over to SimpliSafe.

November 18, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best system out there

I have had my system for a few years now and love it . I really like self monitoring and love the ease of use and it allows me to customize all sensors and settings to exactly the way I want . it's the best alarm I ever had and the best I've ever seen

November 9, 2022
Rated 5 out of 5 stars

So far I'm extremely happy!

So far I'm extremely happy with the system performance and integration with Apple's HomeKit. I can't seem to get HomeKit's geofencing to work but the Abode geofencing is working like a charm.

The set up was a breeze! Not a single hitch in any of it. I've been adding other smart switches for lighting. I've set up schemes where lights come on and off based on security settings as they change from Standby to Home to Away. I also have a scheme if an alarm is activated. Again, those automations work great with the Abode system.

November 7, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look