Go&Grow Reviews 

7,891
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I’ve been with them (former Bondora) since 2018 and I can say that things are getting worse year on year. Back then, I found a platform that offered investors the ability to manage and track their... See more

Rated 5 out of 5 stars

Easy and straightforward to use. Go & Grow is very easy to use and makes investing feel simple. I like being able to see my money grow over time without having to actively manage anything myself. The... See more

Company replied

Rated 5 out of 5 stars

Happy with Go&Grow. Decent yield with high liquidity, strong business numbers proven throughout many years. Easy to use interface. It does what it is supposed to to.

Rated 5 out of 5 stars

I really like the app, I think it's very easy to use for both depositing and withdrawing money. I just think the mobile version could have a chart available showing net worth growth

Company details

  1. Investment Service

Written by the company

Go&Grow (formerly Bondora Capital) is a leading European fintech that helps people accelerate their dreams financially. Established in 2008, Go & Grow has grown to be one of the most popular and trusted investment platforms in Europe. With Go & Grow, our most hassle-free investing product, customers enjoy simple online investing, instant liquidity, and attractive returns. Our community over almost 500,000 customers has added over €1.7B to their accounts and continue to reach their financial goals with ease. For more information or to create your free account, please visit https://goandgrow.eu


Contact info

3.8

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TrustScore 4 out of 5

8K reviews

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3.8

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(7,891)

142 reviews in the last 12 months

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Rated 1 out of 5 stars

Sketchy promises, no returns, no cashing out

Be aware that the loans offered have a much higher default rate than advertised (I bought around 250 different loans of all grades initially, so its a representative sample). I have the account for several years now and it never performed well. However, the calculation they do to show you a return, looks very positive. That is because they assume, that all the defaulted creditors will start paying back next month. That is of course unrealistic and therefore misleading.
When trying to sell the position, they only accept under certain conditions and for about 1/3 of the price you paid.
So, if you want to loose your money in a quick and exciting way, go to a casino. If you want to loose it in a slow and painful way, go with bondora.
Update after their answer:
You didn't address any of the issues. Yes of course returns vary among investors. But the distribution you show is for sure not representative for customers who hold the loans till the end (which you advice below). I suspect you calculate the "current expected returns" of all or only new portfolios and show that as the distribution, where you make the critical error of assuming full repayment of the outstanding payments of already defaulted loans. This is what I find deceiving because it's not the fair value.
Unfortunately I think the go and grow offer represents the fair value (1/3 of the shown value).

December 7, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hi Joel,

Thank you for your feedback. We're sorry to read that you've had a negative experience investing with us.

Please be advised that targets and distribution brought out in the interface are an estimate, the real results may vary depending on the changes in your portfolio and market. The Portfolio Manager measures the allocations in the existing portfolio, takes into account historical loan availability on market, available funds, and estimates distributions accordingly. Personal results depend on aspects like personal portfolio's content, size, age, strategy, and the overall situation on the market.

We'd like to also reassure you that we have a 3-step collection and recovery process through which overdue loans are recovered. Our dedicated debt collection and recovery team is working hard to recover these loans. We are making progress in our efforts as Bondora recoveries grew for the ninth straight month in October. You can view more about this on our blog.

We would not recommend the quick selling or selling with discounts as it can damage your returns. However, If you do wish to transfer your portfolio to Go & Grow, the offer will be based on your portfolio value. The offer will be specific to each investor's portfolio.

We hope this clarifies a few of your concerns for you. We will reach out to you to discuss this points in more detail.

Kind regards,

Team Bondora

Rated 1 out of 5 stars

Be adviced that they will sell your data

Ever since I made an account on this web site, I have received so many phone calls (like 10 calls daily) from telemarketers offering financial services.
It is clear that those people sell your data.

The only solution has been to change phone number, the one I owned since I had my first cell phone, it has been a nightmare.

They have so little respect of your privacy, I hope they will fail big time.

Edit after the bondora response:

I will never give you any means to contact me again, my phone number is already changed and I have absolutely no interest in your services. This review is just for alerting other people about your malpractices.

December 1, 2020
Go&Grow logo

Reply from Go&Grow

Dear Compras,

We are sorry to hear that you have had a negative experience with us.

Please forward us your contact details or contact our support via investor@bondora.com, so that our support team can help with any outstanding questions you might have. At the moment, unfortunately, we were not able to identify you to be able to assist.

We look forward to hearing from you.

Team Bondora

Rated 5 out of 5 stars

I am very suprised by this company

I am very suprised by this company. I am invested in many p2p pages, but bondora is by far the most reliable one, and the one with the least losses. At first, I was a little bit scared off, because there is no buyback gurantee, as with other pages. But after many months I can say, there is no need to. Buyback gurantees give you only a wrong feeling of safety. And bondora definitely does not want to do that, because they seem to really care about their customers and try to be as transparent as possible. Even in covid crisis, they are performing as I would like them to do. Big Thump up!

November 11, 2020
Unprompted review
Rated 2 out of 5 stars

I was an early lender

I was an early lender. All went really well at first but for over 2 years now I have been trying to sell off old bad loans at a 50% discount. Out of around €40,000 originally invested I have had an overall loss of €8,555. Now things have got worse. Despite having provided proper ID when setting up the account, in order to withdraw they are presenting a ridiculous "Know Your Customer" form which keeps failing to save. I say ridiculous because it just asks my occupation and address which they have on the ID. So anyway now I can't withdraw any money. I tried calling the UK phone number but all that does now is give a voice message saying to go online. I sent an email to investor@ but the email is bouncing. No other contact details on their website. No chat. Nothing. Terrible.

Postscript: As a result of the above review, the staff at Bondora reached out to me and resolved the phone number issue which enabled me to draw down the cash I wanted. My suspicion is that there was some sort of cacheing issue with my changed phone number. Not sure if they resolved the fact that I could not email them via Gmail as we communicated via Outlook in the end. I am sorry but although the members of staff were very positive, the losses I have suffered can not be changed. If this is to be an honest review adjustment, I have to leave that bit in. For that reason alone I can only change from 1 star to 2 stars.

More.... in regards to Bondora's reponse, the KYC form was failing, hence my complaint. Now worked. Also I had left my bad debts in Bondora and checked every month. I had decided to sell at a discount because they were not being resolved with the borrowers. Many show the last payment date as 2018. Maybe Bondora handle more recent bad debts better but mine are mainly old ones now with many loans from 2015 with more or less zero ever paid by the borrower.

October 13, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hi Stephen,

Thank you for leaving us a review.

First of all, we're sorry to hear that you were having difficulty contacting us. We requested that our service provider double check this and make sure to add your email address to our whitelist to aid in the delivery of your emails. We are sorry for the inconvenience that happened. The issue has been resolved and we have been in contact with you regarding your other concerns.

In order to protect our customers’ investments, we must contribute toward building a stable and transparent financial system. This among other principles means complying with different Anti Money Laundering (AML) rules. As a result we ask all of our customers to complete the Know Your Customer form.

We hope to reassure you that our dedicated debt collection and recovery team is working on the delinquent loan cases on a daily basis to recover as much of the amounts owed to investors as possible. For the 8th month in a row this September, Bondora successfully increased the recoveries & collection of unpaid loan. You can view more about this on our blog.

Regarding the liquidating of investments, we would not recommend the quick selling or selling with discounts as the only way to make sure you do not damage your returns when existing is by stopping reinvestment and running off your portfolio, taking cash out as loans are repaid on a monthly basis. We have covered this topic in our blog and support articles to help our investors make informed decisions about their investments.

I hope this clarified a few things for you. As a long term customer, we hope that you will be satisfied with your returns in the future.

If you have any outstanding concerns, please feel free to reach back out to us and we will gladly assist you.

Kind regards,

Rated 5 out of 5 stars

Awesome experience with Go & Grow

I love how easy it is to invest with Bondora Go & Grow. I have had nothing but an amazing experience so far. I had to withdraw some money during the crisis and haven't had any issues with that as well. The money arrived in a day and since then, my Go & Grow portfolio has only grown.

I hope Bondora will keep doing such a great job making investing so easy.

September 23, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hi Kerim,

Thank you for taking the time to share your Bondora experience here on Trustpilot. We really do appreciate that. We are also glad that you had seamless experience with withdrawing from your account and for the continuous growth in your Go & Grow account.

Feel free to share your amazing experience with your friends and everyone :) We will keep working to continue providing great service and product to all our customers.

Thanks Kerim,

Team Bondora

Rated 5 out of 5 stars

good experience

I am with Bondora since 2019 and I also withdrawed some money during this period and nothing wrong really happened as sometimes I read in these comments. Not sure if I have been lucky or not, but my experience with Bondora has been great so far.

September 8, 2020
Unprompted review
Rated 1 out of 5 stars

You don't earn money with bondora

You don't earn money with bondora. As soon as you stop investing it goes downhill.

Spanish and Finnish were always crap but even just with estonian loans and maximum of diversification with 600 small loans you might be lucky to get 0 % out of it.

Bondora sees a 5 year old credit, which never paid since 2 and a half years still as 50 % current. That gives you an idea how well constructed bondora is. And if you invest regulary, like bondora recommends you will never see the downwards trend because your new loans will counterbalance the many red and orange ones.

Also the amount of loans with "criminal case" in my porfolio is mindblowing.

G&G works better as long as new investors keep the snowball system intact as the same trash loans are in the G&G Portfolio.

Ohh and don't get me started with the referal system. Bondora will find an excuse (like that using your bank account for tranfering money to your mothers account to fasten the process) do not pay your bonus if you are a weakling like me and actually recommended bondora to some family members - before you knew how bondora actually works. Recommendation to an independent user should be the goal and focus of bondora right? If you are afraid, that your referal system will be abused then just don't offer it.

Some statistics which may be of interest for you:

An interesting graph from Bondora's statistics page that has been underutilized by investors shows cumulative cash on cash return over time (€100 given out and how much principal + interest has been received back).
Each line represents cashflow for a different month where at least 200 loans with 36-month duration were issued.
As of today, not a single month has reached 100%. In other words, investors have been losing money with 36-month loans so far.
Best result is July 2016, which has reached 97.88% at month 50. Investors who put in €100, have gotten back €97.88 after more than 4 years and probably paid tax on interest as well.
Same graph for 60-month loans looks a little bit better. There are two months that have reached above 100%. Nov and Dec of 2014. Nothing to be excited about though.
Everything else is below 100%. Many even considerably. April 2015 for example has reached 76% at month 65.

Unfortunately no direct link is possible to show you the graphs taken from bondora itself, according to trustpilots guidelines, which limits somewhat the weight of trustpilots reviews.

September 4, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hi Norbert,

We’re sorry to hear that you are unsatisfied with your experience at Bondora.

The referral program is an exciting initiative for investors to earn money. We do have terms and conditions to ensure that the program is fair for all investors and isn’t abused. Please note that if an investor violates the terms and conditions of the referral program, he/she is not eligible for a bonus.

All Bondora loans are unsecured personal loans without guarantees. However, we do provide loan data and public statistics like you mentioned to help our investors develop a strategy that works best for them.

While every step is taken to ensure all borrowers will make their repayments, from time to time they may unfortunately fall behind with their monthly commitments. This can be for a number of reasons, like losing their job or a significant change in their personal circumstances.

To recover non-performing loans, Bondora has developed a standardized, largely automated collection process that is used across all markets with only minor differences. The process is continued until the full overdue amount is covered or the claim is written off. And we’ve made great strides. The recoveries are up for the 6th month in a row!

The Go & Grow return rate is up to 6.75%. The current return rate is displayed on the Go & Grow page so investors are up-to-date.

We hope this clarifies a few things for you.

We have also sent you a follow-up email to request additional information to address your concerns. Please reply to our email at your earliest convenience.

Thank you!
Team Bondora

Rated 5 out of 5 stars

Works perfect

I use it for a couple of months now and it works perfect, just as described. Easy to use and instant withdrawals. Even through the crisis only the described partly payouts and no other issues.

August 15, 2020
Unprompted review
Rated 3 out of 5 stars

Hello,

Hello,
My name is Dinca Alexandra,I have invested 10.000 euro,but when I withdrawn the money... 2000 euros didn't arrive.I hope I will receive my money,everything nice in general

August 9, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hello Alexandra,

Thank you for your review and your inquiry about your withdrawal. Withdrawals may take up to 3 business days. Our team will also look into this for you and will contact your registered email address on Bondora. Thank you Alexandra.

Team Bondora

Rated 5 out of 5 stars

Nothing to report, everything working perfectly.

I have been investing in Bondora for 3 months. I use Go&Grow and was referred by a friend, that let me earn a 5€ bonus (which they immediately deposit in my account).
Until now nothing to say, everyday they deposit the interest in my account and as the time goes by my confidence in this platform is improving which let me compound the account and invest every month.
In my opinion is a great way to invest your money with safety and a good return.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Expected a really bad experience, was pleasantly surprised

I got on Bondora through an online ad about a year ago. Over the last 4 months money transfers worked very good and were credited to my account balance the next day. But I started reading the reviews a couple of days ago (in retrospect, I should have done that prior to putting any money into a Bondora account) and the negative ones got me really freaked.

It is one thing losing money to a bad investment as a consequence of a bad decision, but it is quite different not being able to get to your money that is sitting in your account (as some have stated here, they couldn't get to it, some had to wait for incremental transactions for weeks etc.). I was aware though that due to the covid-19 state of affairs it could be difficult for Bondora to have a large enough cash buffer to promptly meet all the redemptions out of fear.

So, reading all the negative reviews I decided to pull my cca. 3.000 € out all in one go, and test the withdrawal process at the same time. I was expecting a long KYC verification process but it was a matter of minutes. Just upload a picture and wait.

When it came to withdrawing the actual money it was instantly transferred from my G&G to my main account in its entirety. Your experience could, of course, be different, but mine was flawless. After that I tried to withdraw the money to my bank account, but was only offered the option to transfer the money to an already cancelled credit card and only 10 € at a time.

I emailed their support, and they responded in about an hour. They told me to just transfer the money to the credit card since the system will recognise the card is not valid anymore and it will automatically send the money to my verified bank account and remove the nonexistent credit card. So, I transferred 10 € to the credit card. This gave me the SEPA option (as they said it would), and then proceeded to withdraw the rest of the funds. This was also part of the advice they gave me a few emails down the line.

All of my money (including the 10 € sent "separately") was in my bank account in about 10 minutes after that, give or take. I'm not sure where all the negative experiences come from, mine was everything but.

I do have a few gripes:

- The return is not 6,75 % but more around 5 %. Still better than a bank and the liquidity, as described, is great.

- Also had the negative experience of a rude representative who called me x amount of times when I couldn't be reached and who tried to make me change my somewhat negative review. Please, leave those practices behind.

And try to emulate what Mintos is doing. Don't leave a generic "We're sorry that..., we will contact you...". Write a public response/explanation, so that people can see that you're being transparent and that there might be some deeper reasons behind some of the grievances.

- Also, the interface is somewhat confusing, but if you only use G&G, it's ok after a few visits.

June 26, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hello!

Thank you for your elaborate review and we are happy to see that you've had a good experience using our platform. We will continue to work on delivering the best both in our products and customer service.

We'd also like to add that Go & Grow annual return is up to 6.75%* per annum and this has been steady since launch for 2 years. You can read further on our support page or copy this direct link to your browser https://support.bondora.com/hc/en-us/articles/360000771565-What-is-Go-Grow-

Thanks again for your valuable feedback.

Team Bondora

Rated 1 out of 5 stars

Do not put your money in BONDORA, you will NEVER get it back!!

I'm shocked. I have been trying to withdraw my money for over 3 weeks now.

The customer service either has no clue or is playing dumm.

It seems they are trying to steal my money.

They are coming up with ridiculous excuses that my bank doesn't accept the withdrawal, which is a lie.

They make zero effort to help me and keep saying the same useless things.

Do NOT put your money in Bondora. You will NEVER get it back!!

June 25, 2020
Unprompted review
Go&Grow logo

Reply from Go&Grow

Hi Gabriela,

Thank you for your review. Our team has been in touch with you to help out with this.

Unfortunately, your bank kept rejecting the withdrawal from us and sending the money back to us.

One of the reasons this may have happened is if your bank is not yet supporting the swift (flash) transfer system. In cases like this, we suggest that you check with your bank and confirm or simply add another personal bank account to your Bondora account if you have one.

Our team will still contact you via your email to help you find a solution. Thank you, Gabriela.

Team Bondora

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