The checkout process was quick and easy. The pre verified feature provides ease as to knowing your shoes are authentic beforehand and not having to wait and possibly be disappointed. Just wish the pri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipper was taking a very long time to get the shoes delivered to goat for verification for my most recent purchase. Once they receive the shoes they are very fast shipping it to you .Overall goat is... See more
Shipping is god awful expensive. But otherwise I am satisfied. You guys really need to make shipping affordable to the Hawaii people.
My issue is when customers have issues, there’s only one way to talk to anyone; EMAIL. More than half the time I am happy shopping at Goat, but I have had to return a few pairs or open disputes. When... See more
Company details
- #40 of 59 best companies in Shoe Store
About GOAT
Written by the company
GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.
Contact info
United States
- support@goat.com
- goat.com
3.9
Great
56K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent delivery 🚚😄
May 15, 2026
Shoes are perfect
Easy to order and the shipping was quick. No issues with the delivery
May 12, 2026
Terrible customer service
Terrible customer service. they shipped the wrong size and charge you for restock fees. also they never sent the shipping label . they dont have phone number. I would say looks like a scam. I will dispute it with credit card.
May 18, 2026
Unprompted review
Bought my sneakers
Bought my sneakers, the shipping took forever. I reached out to see the issue. Seller cancelled and then placed them back up for sale for double the price. Ruined my birthday present.
April 1, 2026
Goat is the best authenticator
Goat is the best authenticator! I even like the fact that if a shoe arrives to them and they find flaws they contact you to report it to you and they also let you choose if you want the shoe or if you prefer them to find you a replacement shoe. It shows that they have your best interest in mind when you are using them. This is the only app I use when I can’t get a shoe for retail. FIVE ⭐️’s with me!!
May 13, 2026
My son in High School gets all his…
My son in High School gets all his shoes from Goat. Always has what he wants. We did have to send shoes back 5-2026 that didn’t fit him but it was so easy and they gave us a credit. Delivery service to my front door and they always knock on my door to let me know they delivered the shoes. Very Happy. Thank you
May 15, 2026
Style and quality best and very comfortable.
Shoes very nice and nice quality love the shoes very much.
May 12, 2026
it was amazing just like triple t
May 15, 2026
Great service and fast delivery,
May 12, 2026
I'm so happy my shoes came on time.
May 10, 2026
everything was great
everything was great, the service, the order, product and was on time
May 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.