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Goblin Gaming Reviews 

24,146
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often noting them as competitive and significantly cheaper than other retailers. The service is frequently described as exceptional, with many appreciating the staff's helpfulness, knowledge, and customer-focused approach. Reviewers highlight the quick dispatch and efficient delivery, with products arriving well-packaged and in perfect condition. However, some customers also noted occasional delays in delivery, particularly when using Royal Mail, and some experienced longer waiting times for pre-orders or back-ordered items. A few other people also felt that the company's focus on certain TCGs like MTG or One Piece meant a lack of variety for other games, such as Pokémon, and expressed concerns about product availability for those specific items.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent condition of items upon... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the incredibly fast and... See more

Service

Consumers find service to be positive, consistently reporting excellent and first-rate experiences. Reviewers... See more

Price

People report positive experiences with price, consistently finding them to be competitive and offering good... See more

Order

Customers had positive experiences with order, frequently praising the ease of the ordering process, accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Preordered the 11th Edition box. Price was excellent. Opted for the Royal Mail free delivery option (despite the site saying they recommend DPD) and so it didn't arrive on launch day. No biggie,... See more

Company replied

Rated 5 out of 5 stars

Good service, as always. discount compared to GW. All books arrived in great condition, encased in bubble wrap and sealed in a tight fitting card board box, no wasted space. Horus Rising in soft back.... See more

Rated 5 out of 5 stars

This is the third time I've gone with Goblin Gaming for new Edition Warhammer 40k orders. Everytime it's been easy, well stocked and competitively priced. Delivered the Mobday morning following the... See more

Company replied

Rated 5 out of 5 stars

I placed a long standing pre-order in February 2026, for approx 23 items, from a well known wargames outlet, they had considerable issues getting the new releases to Goblin gaming, the staff kept me u... See more

Company replied


Company details

  1. Game Store
  2. Gaming service Provider
  3. Gift Shop
  4. Hobby Store
  5. Model Shop
  6. Trading Card Store

About Goblin Gaming

Written by the company

About Goblin Gaming

Goblin Gaming is a UK-based retailer specialising in Warhammer, tabletop games, board games, and hobby supplies. We stock a wide range of Games Workshop products, including Warhammer 40,000, Warhammer Age of Sigmar, miniatures, paints, and hobby tools.

Alongside our online store, we run regular in-store events covering a range of trading card games, including Magic: The Gathering, Pokémon, and One Piece. Our events support a growing local community of players, collectors, and hobbyists.

We focus on reliable service, fast dispatch, and clear communication, supporting customers across the UK.

Why customers choose Goblin Gaming

  • Free UK shipping on orders over £75
  • 60-day returns policy
  • Extensive range of Warhammer, trading card games, and hobby products
  • Regular in-store events for MTG, Pokémon, and One Piece
  • Responsive and helpful customer service

No excuses. No delays. No compromises.

Goblin Gaming - Company Mission

Written by the company

Customer Support
Customer support is available 9am to 5pm, Monday to Friday. If you need help with an order, product availability, or any questions before or after purchase, our team is here to help. You can contact us by email or phone, and we aim to respond quickly with clear and practical support.
Same Day Dispatch
We use state of the art technology to enable us to pick all orders as they are placed on the website - every order is processed via handheld devices that allow our team to scan every item as it is being picked ready for dispatch. This technology means that we are able to dispatch your goods same day, with an unparalleled level of accuracy.
In Store Collection
Customers can choose to collect their order from our store at checkout. Orders are available to collect straight away during our opening hours, making this a quick and convenient option if you are local or want to avoid delivery
In Store Events
We run regular in-store events for a range of trading card games, including Pokémon, One Piece, and Magic: The Gathering. We also host weekly Dungeons & Dragons sessions with experienced DMs, welcoming both new and returning players. Food and drinks are available in store, making it easy to settle in and enjoy your time with us.

Shop with Confidence

Fast UK dispatch, 60-day returns, and reliable delivery with DPD and Royal Mail.

We focus on getting your order to you quickly and safely. Orders are packed with care and shipped using trusted UK delivery services, including DPD and Royal Mail.

You’ll also have peace of mind with our 60-day returns policy, giving you plenty of time if something isn’t right.

Our customer support team is available during the week by email and phone, ready to help with any questions before or after your order.


Contact info

Save up to 20% on Warhammer!

5-star rated by 23,000+ hobbyists. See why we're the #1 choice.

4.9

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(24,146)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another good experience.

In stock, quick online purchase, good price, fast delivery. Who could ask for more?

July 1, 2026
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Reply from Goblin Gaming

Thank you so much for the five stars! Really glad everything arrived well and we hope the project goes brilliantly.

Paul

Rated 5 out of 5 stars

Pre release event

Been to pre release and everyone really friendly and helpful especially for beginners. Really good food and drink and great atmosphere.

July 5, 2026
Unprompted review
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Reply from Goblin Gaming

Five stars, thank you so much! We love meeting customers at events and hope to see you at the next event!

Paul

Rated 5 out of 5 stars

Great service with a treat

Great service. Always prompt, well packaged with a treat! Many thanks!

July 2, 2026
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Reply from Goblin Gaming

Thank you so much for the five stars! Really glad everything arrived well and we hope the project goes brilliantly.

Paul

Rated 5 out of 5 stars

Perfect

Perfect. Great price and fast delivery.

July 2, 2026
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Reply from Goblin Gaming

Thank you so much for the fantastic review! We’re really pleased to hear you had a great experience with Goblin Gaming, and we truly appreciate your support.

Paul

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good price and free refresher bar.

July 2, 2026
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Reply from Goblin Gaming

That's brilliant to hear. Thank you for the five stars and for shopping with Goblin Gaming.

Paul

Rated 5 out of 5 stars

Will be back for more.

First time customer and couldn’t be happier with service and process. Will use again 100%

July 2, 2026
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Reply from Goblin Gaming

Really appreciate you taking the time to leave a review. Thank you and happy playing!

Paul

Rated 2 out of 5 stars

Delayed delivery- again!!

Nice prices and nice people but yet again I had to chase three times to check the progress of my order which was eventually delivered seven weeks after placing the order.
I ordered Wargames Atlantic(WA) Baron Wars materials which were out of stock but deliveries expected shortly. Two weeks later I rang to chase order and was told that the goods had not arrived- spoke to Sophy and politely suggested she rang WA. She said that she had never been asked to do this before but would contact them and tell me what was going on.
Two weeks later (four weeks to-date) I rang again and Sophy apologised for not getting back to me but there had been delays as WA were changing their warehouses and deliveries to the trade were delayed. However they should be delivered within 10 days.
Three weeks later rang again (now 7ish weeks since placing order) to be told all of outstanding materials were in apart from one set of transfers. No one had told me this. Then cancelled transfer order and goods delivered within 48 hours.
In the meantime I had been to a couple of shows where the shelves were stacked with the goods that I had ordered!! Yet again one minor item was out of stock and this delayed whole order and prevented contact with me the customer. Come on folks please get your act together. Regards Peter S

July 1, 2026
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Reply from Goblin Gaming

Hi Peter,

Thank you for taking the time to leave your review. We’re sorry that the wait for your order was frustrating.

The Wargames Atlantic items on your order were marked as out of stock at the time the order was placed, and out-of-stock items are clearly shown on our website before checkout. When items are ordered while awaiting restock, we are dependent on the supplier’s delivery schedule and the information they provide to us.

In this case, the delay was caused by supplier-side issues, including Wargames Atlantic’s warehouse changes and delays to trade deliveries. Unfortunately, where a supplier is unable to give us a confirmed ETA, we cannot accurately estimate when stock will arrive without risking giving customers unreliable information.

We appreciate it may have been frustrating to see similar stock available at shows during that time. Supplier stock used for shows, direct sales, or other channels can be separate from stock allocated to retailers, so that does not always reflect what is available to us for customer orders.

Once the remaining issue was narrowed down to the transfer sheet and you chose to cancel that item, the rest of the order was dispatched within 48 hours.

We’re sorry that the overall wait was longer than expected, but we hope this helps clarify why the delay occurred and why we were unable to provide a confirmed ETA sooner.

Kind Regards
Paul

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent range

July 1, 2026
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Reply from Goblin Gaming

We really appreciate your kind words and support. Thank you for choosing Goblin Gaming, and we hope to see you again soon!

Paul

Rated 5 out of 5 stars

( Baron's War Starter set ) fantastic…

( Baron's War Starter set ) fantastic service with quick delivery and easy to order.

June 30, 2026
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Reply from Goblin Gaming

Thank you! Glad the order landed well. We hope it makes a great addition to the collection. It's a great and sought after set!

Paul

Rated 5 out of 5 stars

Incredibly fast and efficient delivery…

Incredibly fast and efficient delivery of a very well priced product. Great packaging and labelling. Spot on service and quality, fantastic.

June 29, 2026
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Reply from Goblin Gaming

Five stars, much appreciated. Thank you for supporting Goblin Gaming and enjoy your new kit!

Paul

Rated 5 out of 5 stars

Great service

Great service. I buy from them regularly and they’re always really helpful.

June 29, 2026
Goblin Gaming logo

Reply from Goblin Gaming

Thank you for taking the time to leave a review. We really appreciate it and hope to see you again.

Paul

Rated 5 out of 5 stars

First time using the company

Easy to order, accurate stock details, great price. Had an issue with delivery time with DPD which I queried and the team resolved it very quickly. Couldn't ask for more to be honest. Great company, will use them again in future.

June 26, 2026
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Reply from Goblin Gaming

We really appreciate the review. Thank you for shopping with Goblin Gaming and happy hobbying!

Paul

Rated 5 out of 5 stars

1234567890

June 26, 2026
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Reply from Goblin Gaming

I have the same password on my luggage!

I'd love to hear about your experience with Goblin Gaming though!

paul

Rated 5 out of 5 stars

Blisteringly fast delivery

Placed my order on Wednesday and it was delivered on Thursday :)

June 24, 2026
Goblin Gaming logo

Reply from Goblin Gaming

Thank you for the review! Really pleased everything arrived as expected. See you next time.

Paul

Rated 5 out of 5 stars

Perfect Customer Service

I have made a number of purchases through Goblin Gaming and found their service first rate. A recent order was lost in transit potentially stolen on delivery. Their customer service was exemplary and resolve the issues with replacement in an incredibly timely manner with clear communication throughout.

June 26, 2026
Goblin Gaming logo

Reply from Goblin Gaming

That's made our day, thank you! Glad we could deliver for you and we look forward to your next order.

Paul

Rated 5 out of 5 stars

This place gave me back my childhood

It has been a long time since i've felt such nostalgia from a store. I say this because i've recently been attending the opening for pokemon releases and i use to do this for gamestation for midnight releases for games the last one i attended was for Pokemon Omega Ruby and Alpha Sapphire. The excitement i receive after getting my Pokemon cards is such a breath of fresh air and i cannot thank the guys at Goblin Gaming for bringing back this excitement i had when i was younger, i am so pleased to still have this experience now in my 30s and to keep loving something so special growing up.

Anyway! My expereince is just outstanding, the staff are polite and hardworking, their cafe is also very good, food quality and drinks are amazing!

I always come back for these releases and i am so ever thankful for goblin gaming to exist!

Thank you guys, truly!

June 19, 2026
Unprompted review
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Reply from Goblin Gaming

We love seeing customers share that same passion and excitement for Pokémon, and it is fantastic to know that the experience still feels special. Your kind words about the team, the café, the food and drinks are hugely appreciated, and we’ll make sure they are passed on to everyone.

Thank you again for continuing to support Goblin Gaming and for being part of these releases with us. We look forward to seeing you again at the next one!

Paul

Rated 5 out of 5 stars

Items arrived as expected and in a…

Items arrived as expected and in a timely manner, fair and good price also, cannot faulter :)

June 19, 2026
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Reply from Goblin Gaming

Thanks for the 5 stars! It means a lot to the team, and we’re glad everything went smoothly with your order.

Paul

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