godmerch.com Reviews 547

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Many customers consistently praise the excellent quality of the products, highlighting the soft materials and durable prints that withstand washing without issues. The customer service team is frequently described as outstanding, responsive, and very helpful, often going above and beyond to correct order mistakes or address shipping problems. People appreciate the personalized approach and the quick resolution of their concerns, leading to high satisfaction and a strong desire to reorder. However, some customers also noted significant issues with product quality, stating that items received did not match website descriptions or appeared to be of low quality with poor printing. There were also complaints about delivery times, with some orders experiencing considerable delays or tracking information not updating for weeks.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. Many customers express satisfaction,... See more

Order

Customers had ambiguous experiences with order fulfillment, with some reporting issues like receiving the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent quality of... See more

Customer service

People report positive experiences with customer service, consistently describing it as great, wonderful, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

for some reason my apple pay didn't input my correct address. okay fine reached out to them and said the only way they would resend my package back for what i paid for is to leave a review if not I ha... See more

Rated 5 out of 5 stars

When scrolling thru Facebook I saw the items they had .what caught my eye was the beautiful prints and colors ,so many selections to choose from . I love that we can customize it . I read through the... See more

Rated 5 out of 5 stars

I HATE getting emails from Godmerch because I order EVERY time!!! I love their products! I have ordered multiple times and everything is amazing quality and the 1 time I needed to reached out to cus... See more

Rated 5 out of 5 stars

I received my t shirt in a very timely manner and it was easy to track. Was very happy with the quality and print on the shirt. I accidentally had the wrong shipping address. Customer service was... See more


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. T-Shirt Store

Written by the company

Welcome, we are happy to have you! We are GODMerch, a clothing brand. We have been working in the e-commerce field for 7 years especially for personalized products for family and pets. We have a team of artists with the ability to draw high quality graphics, a strong customer service team that can handle tens of thousands of orders per day. We always put the customer experience first which is the guideline for all employees of our company. The happiness of our customers is our pleasure. After many years of researching on thousand of designs, understanding the need of customers, we are confident that we can create the most beautiful and eye-catching products in the market, definitely a must in holidays like Mother's Day, Father's Day, Christmas and other major holidays of the year. At GODMerch we believe that personalization is the most powerful way to express your love to your beloved one.


Contact info

3.8

Great

TrustScore 4 out of 5

547 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(547)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great T-shirts!

My purchase was very easy and the personalized shirts came out exactly as I wanted. The tshirts are a great quality and not cheap looking. The shirts looked as advertised. I would recommend…

May 21, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

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Rated 5 out of 5 stars

The quality of the T-Shirt is…

The quality of the T-Shirt is outstanding. All embroidery work to perfection. Service and delivery prompt.

June 5, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Great product

Great product. The shirts are comfortable and beautifully made. Great customer service also. Would definitely recommend

June 3, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

My mom gifts❤️

The tshirts were delivered when they were expected and they are made of good quality material and I’ve been getting lots of compliments on them

May 30, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 1 out of 5 stars

It was too small

It was too small - I ordered the same size shirt that I normally wear but it was too small - when I email customer service about it, they wanted me to measure my body then measure the shirt and send in pictures and measurements. I don't sew, I don't have a tape measure. No where on the site did it say the shirts ran small - in fact, according to the sizing chart it should have fit just right. I am very disappointed. I wanted it for a beach trip I am taking in a few weeks with my grandchildren. I won't ever order from you again. Sad in Alabama

May 30, 2024
Unprompted review
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Reply from godmerch.com

We sincerely apologize, we know you are very disappointed and not willing to shop again at our store even with the special offer for you due to the size issue with your previous order. However, we hope for your understanding. We will review the shirt sizes to make adjustments if there is indeed a mistake. Thanks you review.

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Rated 5 out of 5 stars

Exactly what I wanted!

It’s beautiful and comfy and I’ll treasure it forever!

May 18, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

I was pleased that they reached out to…

I was pleased that they reached out to me to resolve an issue with the details of my order. The issue was solved immediately and the order was received on time.

May 18, 2024
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Mimi shirts

I love everything about my shirts

May 18, 2024
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Love the t-shirts

Love the t-shirts! Outstanding!!! :-) A++++++

May 24, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

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Rated 5 out of 5 stars

I love this company

I love this company . Shipping time was excellent and the shirts are well made and beautiful.

May 4, 2024
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 5 out of 5 stars

Good quality.

Good quality.

May 2, 2024
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 3 out of 5 stars

Shipping

I love the shirts I ordered! I received a tracking number but never received an estimated delivery date. When I did the chat to ask about a delivery date because tracking it did not provide a date the chat only gave me the tracking information again. Overall I would more than likely order again.

May 3, 2024
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Reply from godmerch.com

We sincerely apologize from Godmerch. Our customer care team has reached out to you via email to provide the best support possible. Please check your email. Thank you.

Rated 5 out of 5 stars

The shirt is excellent quality

The shirt is excellent quality! I saw it on one of my clients and immediately wanted to get one for my step mom which inluded all her step kids. It turned out great! Highly recommend

May 23, 2024
Unprompted review
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Reply from godmerch.com

Thank you for your 5-star review, Michelle K! We appreciate your purchase from Godmerch. Are you also running a business? We wish you many customers. Since you love our products, if possible, please recommend us to others. Thank you!

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Rated 5 out of 5 stars

The company was very easy to work with…

The company was very easy to work with regarding a printing/ spelling error on my part. They offered to reprint the T-shirt to correct the spelling error that was my error. I am extremely pleased they responded quickly and offered solution to the error. I will definitely order again and order items for gifts for family and friends!

May 17, 2024
Unprompted review
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Reply from godmerch.com

Thank you so much for your 5-star review! We look forward to serving you in your future experiences with Godmerch.

Rated 4 out of 5 stars

Nice quality shirts

Nice quality shirts. Fast delivery. Only issue was tank top size runs very small compared to t-shirt size.

May 4, 2024
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Reply from godmerch.com

We are grateful that you took the time to leave us a review. We are very sorry that the shirt arrived smaller than expected. We appreciate your feedback and will make adjustments accordingly.

Rated 4 out of 5 stars

Was delivered quickly and in good…

Was delivered quickly and in good shape. I had to return for a smaller size and hope that the return is just as quick.

May 17, 2024
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Reply from godmerch.com

We are grateful that you took the time to leave us a review. Thank you!

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