Shockingly terrible customer service
Shockingly terrible customer service. I have been left being felt completely scammed by this referral service. They prey on vulnerable desperate individuals. Within 30 minutes I realised I had a solution to my blocked septic tank and called Go Emergency asking them to stand down. I then contacted the local company (that I could have simply called directly) who were decent, understanding and professional. They told me they didn’t like dealing with Go Emergency as they were simply profiting from other’s misfortune. The local company honourably agreed not to charge me unless they had actually departed their depot (unlike Go Emergency). Go Emergency kept assuring me that a Manager would be in touch to remove the £150 levied for a 5 minute phone call but despite contacting them on many occasions they were never good on their word. I noted that they are a new start up and haven’t had any reviews yet. This could well be a scam. Be extremely cautious and avoid using these brokers. Contact a local reputable contractor instead. You live and learn.

