Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecess... See more
Company replied
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Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go... See more
Company replied
I was in need for sending a time-critical fax and working from home prevented me from using my office's service. I looked into what's available on the web and quickly trialled a few options. Go... See more
Company replied
Customer service phoned up within minutes of me signing up online and talked me through the activation process, as well as helping me setup my first SMS campaign. What could have been a few hours loo... See more
Company replied
Company details
Written by the company
GoFax® is a provider of online fax and SMS solutions. We are committed to providing exceptional customer service and our Australian-based sales and support team is available from 7:30 am to 5:30 pm AEST.
Contact info
15-17 Ocean Street, Maroochydore, 4558, Queensland, Australia
- 1300 928 872
- support@gofax.com.au
- gofax.com.au
4.9
Excellent
144 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joseph was fabulous, so willing to help and used simple accessible language and clear instructions
Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecessary charges for Notification services I simply don't need. He was fabulous at walking me through step by step way using accessible language for an older generation user of these kinds of technologies!
July 5, 2024
Unprompted review
Reply from GoFax
Hi Jan, Thank you for your wonderful feedback! We're thrilled to hear that Joseph provided such valuable assistance and clear instructions when making changes to your GoFax account. If you ever have any questions or need further assistance, please reach out.
Have a great day!
Team GoFax
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fax from home
When i needed to fax documents to the US , and with the demise of fax serviuces from Aust Post and Office Works, I used GoFax. Very simple, from my laptop, very economical. Highly recommended for occasional users like myself.
September 15, 2023
Unprompted review
Reply from GoFax
Thank you for taking the time to share your positive experience with GoFax! It's great to know that you found it easy to send faxes from the comfort of your home. We look forward to continuing to meet your faxing needs in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Have a great day!
Team GoFax
What an amazing experience
What an amazing experience! Jo was so patient and kind! A bargain for our needs too.
September 20, 2023
Unprompted review
Reply from GoFax
Thank you Nancy for your awesome review! We always aim to please with exceptional service and our great value faxing service. Reach out if you need anything on 1300 928 872 and welcome to GoFax.
Have a great day!
Team GoFax
Very kind welcome and helpful
August 23, 2023
Unprompted review
Reply from GoFax
Thank you for you're 5-star review Kate! If you need any additional support please reach out to us on 1300 928 872.
Have a great day!
Team GoFax
Wonderful customer service!
Wonderful customer service! Joe was very personable and incredibly helpful in guiding me through setting up the service with my third party sender, and teaching me bits and pieces I didn't know I could utilise. Very please with my decision to join up!
July 25, 2023
Unprompted review
Reply from GoFax
Thanks for the awesome review! It's great to hear that Joe was able to help you discover new features and share tips about using GoFax. We're thrilled you joined us and are excited to have you on board. Feel free to reach out if you need anything in the future!
Have a great day!
Team GoFax
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Assistant Jo
I had the honour of being assisted by a gentleman named Jo. He was incredible. Extremely professional, patient, and able to walk me through every stage of setting up my account.
I enjoyed the whole experience. This young man is an undeniable asset to your organisation.
July 4, 2023
Unprompted review
Reply from GoFax
Thank you Lara for your 5-star feedback! We definitely agree, Joe is awesome! We are so glad that our comprehensive onboarding and support help to get you started. Please feel free to reach out to our team if you need anything in the future - 1300 928 872.
Have a great day!
Team GoFax
Efficient and Convenient
We have been using GoFax for a few months now and find it an extremely efficient method of sending and receiving faxes. It is particularly convenient for staff who are working remotely.
I would highly recommend.
June 20, 2023
Unprompted review
Reply from GoFax
Thank you Sandra, what a fantastic review! It's definitely handy when you can send and receive fax when working remotely to keep processes running smoothly. If there's anything else we can assist you with, please don't hesitate to let us know. We're committed to providing excellent service and continuously improving our platform to ensure a seamless faxing experience for our users.
Have a great day!
Team GoFax
GoFax - An Industry leader.
GoFax is reliable, efficient and industry leading.
We've been with GoFax for multiple years at this stage and have never experienced any down-time. Their services are easy to use and understand. Our account manager, along with their support team is phenomenal. GoFax allows us to leverage our preexisting infrastructure and have worked alongside us to streamline our business solutions. I look forward to the years to come!
June 12, 2023
Unprompted review
Reply from GoFax
Hi Will, Thank you so much for sharing your incredible experience with GoFax. We are incredibly grateful for your loyalty to GoFax over the years. It's great to hear that the team have exceeded your expectations and our platform up-time has never let you down. Here's to many more successful years together!
Have a great day!
Team GoFax
Quick, easy and worth doing.
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go through it all again. He knew his stuff with the telco's so the transition across would go smoother. Well worth the effort of changing over to GoFax.
June 9, 2023
Unprompted review
Reply from GoFax
Hi Julie, Thanks for taking the time to feedback on your transition to GoFax! Joe is seriously amazing – and we're thrilled to hear that he went above and beyond to assist you. At GoFax, we are committed to delivering outstanding customer experiences. Thanks for choosing and trusting in GoFax.
Have a great day!
Team GoFax
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Very helpful support and easy to use…
Very helpful support and easy to use platform
May 9, 2023
Unprompted review
Reply from GoFax
Thank you Rocky Biasi for taking the time to leave your review. Our Australian based support team are always happy to assist you with your secure messaging needs. Please call 1300 928 872 if you need support in the future.
Have a great day,
Team GoFax
Excellent customer service
April 19, 2023
Unprompted review
Reply from GoFax
Thank you Himani Bhatia for your 5 Star review! We always strive to provide excellent customer service. If you need support in the future please call our team on 1300 928 872.
Have a great day!
Team GoFax
I had started to apply for a fax…
I had started to apply for a fax number, and I received a call to assist in the process without any prompting.
The person assisting was amazing and it was all done very efficiently. Very happy with the service and manner of the GoFax employee... thank you
April 4, 2023
Unprompted review
Reply from GoFax
Thanks for your positive feedback Julie-Ann! We are so glad that we could help you. Our proactive team are on standby to guide our customers through all GoFax processes and answer any questions you might have. If you need support in the future please call 1300 928 872.
Have a great day!
Team GoFax
Great, Friendly Service
Service on both days from Joseph was helpful and very prompt. Teams service was excellent as it gave Joseph an opportunity to try to replicate the problem I was having yesterday. Joseph also provided me with an alternative to send Faxes by using send.gofax.com.au.
This made my bulk work quicker and less frustrating. Great work Joseph and GoFax company for following up with me in a timely manner.
April 5, 2023
Unprompted review
Reply from GoFax
Thanks for your fantastic review, Christine! We are so glad that we were able to provide you with a solution that helps you send faxes faster. We are only a call away if you ever need assistance 1300 928 872.
Have a great day!
Team GoFax
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Excellent Customer Service
I have spoken to Anita & Joe in the Sales team and both were super helpful & friendly. The best customer service I have had in a long time.
March 24, 2023
Unprompted review
Reply from GoFax
Thank you Kingston Foot Clinic! What an awesome review! We agree, our sales team are the best and are on hand to answer any questions. Our Australian support team are equally as good, please reach out on 1300 928 872 if you need help in the future.
Have a great day!
Team GoFax
Reliable and fast service
Reliable and fast service. Great customer service and support. You can speak to real person in Australia! They are all very knowledgeable and helpful.
March 21, 2023
Unprompted review
Reply from GoFax
Thanks Eva, we are so glad you made the switch to GoFax! Our Australian team are dedicated to providing the best service to all our customers. Please know you can always give us a ring and talk to a real person if you need help.
Have a great day!
Team GoFax
Joe and the Gofax team made it an easy…
Joe and the Gofax team made it an easy transition to faxing through emails for my business. Within a few days I had the fax number set up and working.
March 2, 2023
Unprompted review
Reply from GoFax
Thankyou Chris for your great review! Joe and the team are so happy to have made your transition so streamlined. Our support team are just a call away if you ever need assistance 1300 928 872
Have a great day!
Team GoFax
Very happy customer
We have been with GoFax for a number of years and have been totally satisfied with the service we have received.
February 19, 2023
Unprompted review
Reply from GoFax
Thankyou Annie for your great review! Great to hear you've been a happy customer with us for all these years. We truely appreciate your loyalty and feedback :)
Have a great day!
Team GoFax
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Great customer service!
I have only just started with GoFax but so far am really impressed! The agent (Janelle) was so helpful in setting things up exactly how I wanted them, quickly and efficiently, and checked everything was working properly all the way along. Thank you!
January 30, 2023
Unprompted review
Reply from GoFax
Thankyou for your great review Emily! We're so happy that our team could help you feel comfortable and set up with your GoFax service as we always aim to provide our customers with the best experience possible. Will be sure to pass on your appreciation for Janelle particularly :)
Have a great day,
Team GoFax
good product and great service
Prompt, professional and very reachable staff. Love their bundle packages that are build to suit varied business sizes.
November 15, 2022
Unprompted review
Reply from GoFax
Hi Niyati,
Thankyou for taking the time to write such a great review of our cost effective solutions and team! We pride ourselves on being reachable and helpful to our valued customers. Don't forget our technical support team can be reached on 1300 928 872 :)
Have a great day,
Team GoFax
Anita was fantastic and so helpful
Anita was fantastic and so helpful, thank you
October 13, 2022
Unprompted review
Reply from GoFax
Thankyou for your awesome review team! It's always great to hear our customers satisfaction with the exceptional service our team provides. Don't forget our Australian based support team are here to assist with any technical queries 1300 928 872 :)
Have a great day,
Team GoFax
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