GO FLOORING & GO BATH Reviews 

155
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers are extremely satisfied with the work done, praising the staff for their professionalism, efficiency, and hard work. Many highlight the seamless process from sales to installation, noting that the teams are knowledgeable experts who complete jobs quickly and leave areas clean. The quality and beauty of the flooring products are consistently impressive, making customers happy with their new floors. However, some customers also noted issues with sales representatives, mentioning instances of missed appointments and concerns about sales tactics. A few other people also felt that the product selection for specific colors was limited or that communication regarding cleaning packages was unclear.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professionalism and helpfulness of sales... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease and professionalism of... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the finished... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the beauty and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with the 3 men who did the installation was fine. A lady, who one of them called, I assume to say they had finished, asked me if I had been given the cleaning package. When I told h... See more

Rated 4 out of 5 stars

The crew worked all day, no breaks. Did a good job. Just missed one spot for the border. And I have a chip on one of the titles pieces already. It’s only been a week

Rated 5 out of 5 stars

My wife and I are extremely satisfied with the work that was done to change out our entire household flooring! We used carpet runners, but our old carpet was thirty years old. The bathroom and Kitchen... See more

Rated 5 out of 5 stars

I am so happy with my new Vinyl Plank Flooring purchased and installed by Go Flooring. From the guidance of Charlie my Sales Representative to the stellar installation team, lead by Marlon, and suppor... See more


Company details

  1. Flooring Contractor
  2. Flooring Store
  3. Wood and Laminate Flooring Supplier
  4. Wood Floor Installation Service

Written by the company

Go Flooring is a specialized flooring installation business located in NC, SC, and GA. We have years of experience and expertise in the flooring industry, providing a wide range of high-quality flooring solutions to meet our customers' needs. At Go Flooring, we pride ourselves on our commitment to professionalism, ensuring that our clients are satisfied with the entire process, from consultation to installation. Our team of experts is equipped to handle every flooring installation project, be it residential or commercial. From hardwood, vinyl, laminate, carpet, to tile and more, we offer a variety of flooring options to suit your needs. We are dedicated to delivering exceptional results, making your flooring vision a reality.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(155)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

NEVER give your phone number

In a Google search for flooring contractors in my area, I found one with stellar reviews. I left my contact information (at 5:50 am) and within 10 minutes had a text from Go Flooring. Who the hell was Go Flooring? Apparently the Google Search I did put me on a generic flooring company website and my information went directly to Go Flooring. For two days, I get calls every 15 to 30 minutes from area codes across the eastern United States. I've asked for the calls to stop, but they ignore that. No reputable flooring company would EVER be so aggressive. They wouldn't have to be because their reputation would speak for itself. STAY AWAY unless you like being harrassed.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and the flooring looks great

They were willing in install the flooring the next day, but I wasn’t able. However, The next Saturday they showed up at 8:30 and was finished with all four rooms by 2:30. They removed and took away the old carpets and moved the furniture in and out.
The workers were friendly and knowledgeable. Excellent job.

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would. My experience with Go Flooring has been nothing short of a nightmare.

On December 27th, I met with their sales representative, Joe, and selected their services. I was initially scheduled for installation on January 7th. However, due to weather delays, the materials hadn’t arrived—which I completely understood for that day.

What I didn’t understand or appreciate was the lack of follow-up. I was asked to call on January 8th for an update, but no one reached out to confirm whether the materials had arrived. If they hadn’t, I would have canceled and gone elsewhere.

The company had already received a partial payment of $3,200 to cover materials, and their subsequent behavior showed they had little regard for customer satisfaction. When I tried to follow up for a status update, the installation manager was rude and dismissive, even suggesting I cancel instead of providing basic information about the materials.

Feeling left with no choice due to their delays and poor communication, I proceeded to cancel the service. However, Go Flooring’s delay tactics and failure to respond pushed me outside of the contract window for a refund. To this day, January 14th, the materials are still not in.

It’s clear that this company knowingly provides false installation dates to secure payments, with no regard for transparency or ethics. This experience has been a complete waste of time and money. I strongly urge others to avoid Go Flooring at all costs.

January 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor Flooring Work

I was so excited to get my floors done. The person who worked on my floor assured me they would repair my floor before putting the flooring down, but this was not done. Now there is water coming up through the new floor. It's been hard contacting anyone to get this issue resolved. I need help. I paid for this work to be done but it was not done correctly.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous new floors!!

I am so excited at how beautiful my new floors turned out. It is better than I imagined and I can't wait to start showing them off. The installation crew are the best, professional, very hardworking and courteous. I absolutely recommend Go Flooring and 5 Star if you are thinking of new floors!

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Please Beware With Go Flooring...

We were taken advantage of from the start. I have never written a review before but I felt the need to share our experience. After deciding we needed flooring, we contacted Go Flooring and an appointment was made. The salesman that came to our home was made aware that a family member was disabled, confined to a wheelchair. He ended up selling us a product that was not wheelchair durable (unknown to us), even after being asked several times about this specific condition. Just 4 months after installation, the boards of flooring began popping up throughout the floored area, so badly that they had to be duck-taped down for safety. Talked with Go Flooring and sent pictures of the condition of the flooring. The representative in the store assured me that they would make it right. After analysis from Go Flooring representatives and an independent adjuster, the decision was: our flooring product was not a "rolling load" product and was not covered under any warranty- which meant - NOT WHEELCHAIR DURABLE. We had no way of knowing this was not adequate flooring for our lifestyle. Their resolution: Appeal Denied and offered: ADDITIONAL $6,200 for an installation for hardwood installation, or $5,200 for engineered hardwood, or $4,000 glue down vinyl. Initial Financing was through establishing a credit card account and Go Flooring was paid immediately, leaving us with monthly payments of which we are still paying. We have since had to have a new floor installed (July) thus now paying for a second floor! This was not a situation that we created. This was created by the incompetency of the company representative they sent to our home to sell us a floor! Of course, Go Flooring does not share or feel any responsibility in this situation!!! WHEN DEALING WITH GO FLOORING - PLEASE BEWARE!!!

September 18, 2023
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you faced with your flooring, and we understand how frustrating this situation must have been, especially given your specific needs for a wheelchair-durable solution.

At Go Flooring, we pride ourselves on providing quality products and excellent service, so it's deeply concerning to hear that you feel we did not meet those standards. We apologize for any miscommunication regarding the product’s suitability, and we regret that our initial efforts to resolve the matter did not meet your expectations.

While the original product you selected was not designed for heavy rolling loads, per your request we provided quotes for an upgraded product that is more suitable for your needs. These quotes were given at cost, as we genuinely wanted to assist in resolving the situation. We never received a response from you after giving you the quote you requested so we could work towards a solution. We understand this still may not have been the resolution you were hoping for, and we regret any frustration this has caused.

Please feel free to contact us directly at (980)324-2147 or customer@goflooring.com and we will do our best to explore further steps and work towards a solution.

Thank you again for your feedback, and we hope we can earn back your trust.

Advertisement
Rated 1 out of 5 stars

Dissatisfied No Call No Show

I had an appointment. They were a no call no show! Very unprofessional. I always say how it starts is how it ends. If it starts unprofessionallly that's how it will end. In hindsight they did me a favor.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

No Shows! Wasted time.

I made an appointment for someone to come by my home to show me the products and give me an estimate on 2 occasions. They asked that I give them an hour window... No one showed up either time. The first time apparently the rep had a personal emergency so I gave them grace and rescheduled. Again I wasted my valuable time waiting! That's very bad business practice!!!!!

August 30, 2024
Unprompted review
Rated 4 out of 5 stars

Great job on the LVP install

Great job on the LVP install. Installer was on time and did a great job. He even replaced some of the existing toe moulding so the old would match the new and not be such an obvious transition. Very pleased with his work

August 5, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Make new floor

The team did a great job at installing the tiles in my Kitchen and Bathroom would recommend them to my Family and friends ,And thanks for professional and be on time and a excellent job

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Stunning Laminate Floors - Highly Recommend!

I recently had the pleasure of working with GoFlooring to install new laminate floors in my home, and I couldn't be more satisfied with the experience. From start to finish, the team exhibited exceptional professionalism and craftsmanship.

The workers were incredibly skilled and meticulous, ensuring that every detail was perfect. Not only did they do an outstanding job on the laminate floors, but they also took great care in cleaning up afterwards. I was impressed by their attention to detail and their commitment to leaving my home spotless.

What truly stood out was their efficiency. The entire project was completed in a timely manner, without any compromise on quality. The seamless coordination and dedication of the team made the process smooth and stress-free.

I wholeheartedly recommend GoFlooring to anyone looking to upgrade their floors. Their expertise, efficiency, and dedication to customer satisfaction are truly unmatched. Thank you, GoFlooring, for transforming my home with beautiful new laminate floors!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Reputable company in my opinion

Contractor showed up on time and immediately went to work, they took no lunch break. They all worked well together. I had a bedroom, stairs and landing done in the new laminate flooring and carpet put in my TV room. They were done in 6 hours and the place was spotless in and out of the house. The contractor was friendly, courteous and respectful. I had an issue with the seam on one of the stairs and they fixed it before they left. The carpet and flooring looked great. I am very happy. I even got a credit from Go Flooring because the salesperson had overcharged me on my stair treads which I never would have known, so they are also honest. Go flooring was in touch with me thru the whole process and day of install and made sure I was happy before contractor left. They have their own installation company, it is not a third party, so if they mess up its their butt chewing I would imagine.

July 30, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

Go Flooring had a great experience with…

Go Flooring had a great experience with the workers. They were very professional on time precise with the work and it even things that I couldn’t move put away. Workmanship is great. The materials is very nice. They came exactly when they said they would be here . They were finished in one day from front to back, I got my whole house done. Recommend them to those that can actually afford them. You know with any professional Flooring is a little pricey, but theirs is the least out of all of them.
You know with any professional flooring is a little pricey, but theirs is the least out of all the ones that I picked all the ones I try. They also offer great financing.

June 27, 2024
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for taking the time to share your experience with Go Flooring! We are delighted to hear that our team was professional, punctual, and attentive to your needs. It's great to know that you're satisfied with the workmanship and the quality of the materials. We're glad we could complete the project efficiently and meet your expectations. Your recommendation means a lot to us, and we appreciate your acknowledgment of our competitive pricing and financing options. Thank you for choosing Go Flooring!

Rated 5 out of 5 stars

The installers (Victor & Leandro) were…

The installers (Victor & Leandro) were efficient, professional and courteous.

June 24, 2024
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your feedback! We're delighted to hear that Victor and Leandro provided efficient, professional, and courteous service. We take pride in our team and will be sure to pass along your compliments to them. If you have any further needs or questions, please don't hesitate to reach out.

Rated 5 out of 5 stars

Customer experience

Great job. Quick turnaround and friendly staff.

June 19, 2024
Unprompted review
GO FLOORING & GO BATH logo

Reply from GO FLOORING & GO BATH

Thank you for your kind words! We're glad to hear that you were pleased with our quick turnaround and friendly staff. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, don't hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look