FrontRow Reviews 53

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

This company does not deliver on its promises. It also does not care about providing quality customer service and actively solve problems. I will make sure to never order from this company again

Rated 1 out of 5 stars

Be sure that you are aware of the ability of this unit to accept/ pair with any other device. I assumed incorrectly that I could always use the tower as a speaker or add my own microphone etc. ONLY th... See more

Company replied

Rated 1 out of 5 stars

June 22, 2024 - I've worked through Front Row Agency, finding assignments via the Gipspot app. I worked mainly at Costco stores. Based on my own expertise and merit, I succeeded often exce... See more

Company replied

Rated 2 out of 5 stars

Company is not the easiest to deal with here in AUS, did send a few emails and made several calls but always had to follow up, with the great products they have the service should be the same but it's... See more

Company details

  1. Hi-fi shop
  2. Electronics Store

Information provided by various external sources

Over 14,000 schools use FrontRow technology for better learning outcomes and a safer, more efficient campus. What we do is simple: Make it easier to connect and communicate with your students, with groups across campus, and with many of the devices you use to run your institution. In the classroom, FrontRow knocks down invisible communication barriers with elegant digital sound technology for media and teacher voice reinforcement, audio-visual device control and management, and automated lesson capture. When linked together via your school network, your FrontRow classrooms form a powerful campus-wide platform for paging, intercom, bell scheduling, automated emergency response, and much more. Whatever your communication vision, from simple to ambitious, FrontRow can help you make it happen. Call us or visit gofrontrow.com for a free consultation.


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1.3

Bad

TrustScore 1.5 out of 5

53 reviews

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Rated 5 out of 5 stars

The Juno is an unobtrusive workhorse

The Juno is an unobtrusive workhorse. The equipment is attractive and subtle. Teachers needed little training and there have zero technology troubleshooting calls....when I looked at the product initially, the demonstration and conversations around use and expansion left my team and guests with quality professional knowledge.

April 17, 2018
Unprompted review
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Reply from FrontRow

So glad to hear that, Christine! It's really important to us that you're comfortable not just with the tech you're using today but can see a path for having it support you as your needs grow/change -- and it sounds like you are!

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Rated 5 out of 5 stars

Customer service is great!

Customer service is great!
I had a great experience with ordering new equipment. Fast, friendly customer service and the order arrived very quickly.

March 22, 2018
Unprompted review
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Reply from FrontRow

Thanks Jenni! The team here was really happy to see your kind words! :-)

Rated 5 out of 5 stars

Excellent

There were no problems with ordering or receiving my FrontRow order. All of the systems arrived safely and worked very well. The teachers are enjoying using the systems to assist the students in their classes.

March 15, 2018
Unprompted review
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Reply from FrontRow

Thanks for the feedback, Jan -- really good to hear the systems are working well for you!

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Rated 4 out of 5 stars

love the ToGo as an FM option

love the ToGo as an FM option, but would love to see the mics have a design similar to the Juno (wearable without a beltclip)

March 8, 2018
Unprompted review
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Reply from FrontRow

Thanks for the good idea! Do you use your ToGo both indoors and out?

Rated 5 out of 5 stars

Thanks for making an awesome product

Thanks for making an awesome product! I love the sound- it carries very well. I also am very happy with the connection- distance for the headset I can be across the school and it’ll work 500 yards away!

March 8, 2018
Unprompted review
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Reply from FrontRow

Wow, thanks Michelle! We're really glad you like it as much as we do!

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Rated 5 out of 5 stars

Front Row’s Juno system is superior …

Front Row’s Juno system is superior technology. Andrew Becker did a wonderful job providing us with a quality product at a reasonable price. He answered all our questions in a timely manner and delivery in our specific time frame was perfect. Thank you for a easy ordering and delivery process.

October 30, 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service & quick turn …

Great customer service & quick turn around on orders! We have ordered 7 Juno's for our portable classrooms and got great assistance in choosing the right unit for our needs.

October 30, 2017
Unprompted review
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Rated 5 out of 5 stars

Our First Front Row Pro Digital Installation

The installation of our first classroom Front Row Pro Digital system went well. In about three hours time, we had the four speakers mounted in the ceiling tiles, the infrared ceiling sensor attached to the ceiling gridwork, and all the cables pulled over - above ceiling - to our designated head end location. As the cables emerged from the ceiling, they were encased in a protective plastic panduit that ran down the wall to the master computer.

The Front Row receiver is attached to the instructor's master teacher workstation, where it can be used for Internet sound, computer sound, DVD's and audio CD's. We have two microphones for the unit - one is the teacher's pendant mic, and the other a student mic, which can be hand-held or attached to a lanyard. Both microphones utilize the 950C charger.

We generally wait for two weeks before requesting our first user review - which will come from the two teachers who share the room. That will be happening shortly ... and after that, I'll be visiting the classroom myself for additional conversation regarding the product and our setup. As a side note - to date, there have been no "emergency calls" from the classroom - which generally means the unit is functioning as it was intended.

The Front Row receiver is currently resting on the teacher's desk ... and one decision we have yet to make is whether we will add a wall-mounted shelf near the head end, or leave it on the desk as is. *Some classrooms also have a DVD-VHS combo unit sitting on a shelf ... so we may decide to move the Front Row receiver from the teacher's desk, and add it to the shelf. Time will tell.

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

We have successfully used the …

We have successfully used the Radium/Front Row towers for almost 20 years. Our teachers love how their students' listening and attending skills improve with sound field technology in the classroom. The pass-around mic is a BIG hit with students. This is well made equipment and with proper care and maintenance, our sets continue to work after 15+ years.

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

I've had a great experience with Front …

I've had a great experience with Front Row. They're helpful, quick to respond, and my students and I are really enjoying our sound system!

April 25, 2017
Unprompted review
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Reply from FrontRow

Hi Nakomis and thanks! We're very happy you're enjoying your sound system!

Rated 5 out of 5 stars

We've worked extensively with Front Row …

We've worked extensively with Front Row to provide sound enhancement systems to all of our classrooms. The technology as well as the support has been outstanding. We see greater student engagement because of the attention grabbing quality of sound. A great company to work with.

April 25, 2017
Unprompted review
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Reply from FrontRow

Thanks so much, Ron! Glad to hear it!

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Rated 5 out of 5 stars

Eddie Navarro, Regional Manager

Eddie Navarro came out to school site personally, installing a RF unit in an area with very high ceilings and walls of windows to provide audio is an area that had little to none. Teacher and students are happy, audio is heard throughout area. We purchased the "ToGo" unit. Very nice to pilot a unit to see if it fits the needs and resolves issues before purchase. Thank you Eddie.

April 6, 2017
Unprompted review
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Reply from FrontRow

Thanks Claudia! (We're fond of Eddie, too!) :-)

Rated 4 out of 5 stars

Great Tool

I only wish there was an on/off switch actually on the speaker. I know you can just press the buttons on the microphones but it would still be nice to have an on/off button. Other than that, it sounds great! The kids love it. Classroom management has also improved as well. Thank you!

March 16, 2017
Unprompted review
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Reply from FrontRow

Hi Shellie --

Thanks for the review -- we're glad to hear it's a hit with the kids and helping with classroom management! If we're correct that you have Juno (a white tower with a powder-blue grille), then there actually is an on/off switch. It's on the bottom of the tower, just behind and to the right of the stand (assuming you haven't mounted the tower to the wall).

If you have any trouble, let us know at customercare@gofrontrow.com or +1 800 227 0735. Thanks!

Rated 3 out of 5 stars

Good quality product but with some unexpected feedback

This product is very well made and user friendly. It is used in a gallery setting mostly for speeches to a seated crowd or for smaller talks and discussions. Unfortunately it does tend to give off feedback as the person speaking moves around and so they become quite limited in where they can walk, sometimes even just to the projection and back. Because of the gallery setting any feedback is really noticeable can be quite disruptive to the event.

February 7, 2017
Unprompted review
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Reply from FrontRow

Hi Pippin --

Sorry to hear that feedback has been an issue. I would guess you're using FrontRow ToGo, which does not have the digital feedback suppression that FrontRow Juno, Pro Digital, and ezRoom have. Assuming you are using ToGo, there are ways to minimize the likelihood of feedback -- for example, by positioning the tower somewhat forward of the presenter (e.g., at the side of and facing toward the center of the audience), plus being sure to use a directional or boom microphone. In any case, if you would like to leave your contact information at https://www.gofrontrow.com/au-en/contact-us, we would be happy to help you achieve the best setup for your gallery.

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