GoFundMe Reviews 23,884

I am organizing a fundraiser with gofundme that is intended to help Palestinian refugees in the West Bank. After I started collecting funds, the platform informed me they are reviewing my fundraiser, and in the meantime the money is being withheld.

This was a month ago. Since then, they have been asking me the same questions over and over again with slight variation, and I provided them with everything they asked. At one point, they did not get back to me in 2 weeks.

They are unwilling to say what their concern is about the fundraiser, to give me a timeline for the review, or to have a direct conversation.

I took the same campaign to a different platform, and they didn't cause any issues.

A technical issue that has been sent to a technician for correction.
Tje Customer Service team was very helpful and responsive to my issue.
A work around was enough to quickly correct my problem

good answers; quick connection to support (after clearly stating the problem); clear answer by support

I have been suffering under stage 4 cancer for 3 years fighting. Your transparent platform has been my lifeline and support excellent. Thank you.

This organisation does not respond to highly critical reviews. I wonder why?
Their accounts and profits should be declared on here (I cannot find a companies house record)
The owners / directors should be named along with their income and what type of car they drive achieved by their ‘good deeds’

A con....I got a 'donation' 4 days ago. It isn't in my bank account yet. I have emailed them a few times and no reply

Had an honest campaign that was taken down by politically-opposing criminals because of a few fake letters. Really GoFundMe? Is that all it takes? Or are you the real terrorists?

Even though GoFundMe just sent me an email stating that they were happy that I had a positive experience I did not. The customer service is horrible, they need to hire somebody to actually answer a phone. I did not raise any money at all from GoFundMe, the links they kept sending didn't work, my friends weren't able to share, nobody was able to open anything and I did not get any contributions from GoFundMe. I contacted GoFundMe many times trying to get help and never got any. I am very frustrated with this platform. I don't know the exact date of experience.

The AI was ok but I needed a person to help me. Luis was great he helped me complete everything needed to get my GoFundMe account working correctly.

Very easy and simple to do. Chat experience is also very good. Would use again

Es wurde mir super gut, schnell und kompetent geholfen!
Kann ich jedem weiterempfehlen.

Danke 🙏🏼

I received excellent, fast, and competent help!

I highly recommend them.

Thank you 🙏🏼

I had a really smooth experience getting everything set up for my fundraiser. I needed help with ID verification and making a few changes, and Lily made the process easy from start to finish.
She was clear, patient, and easy to communicate with, which made a big difference. Everything was handled quickly and professionally, and I was able to complete all the steps without any issues.
Overall, great customer support and a very straightforward process. I appreciate the help — thank you, Lily.

Recently, I emailed regarding a position I recently applied for. I wanted to follow up on the application for to show that I am truly interested. I'm a mom with a tight schedule that requires a wfh. I've found it to be extremely difficult getting hired even with the experience necessary for the position I'm applying for. Jose was very kind throughout the entire process he provided a lot of valuable information to me. I really believe he should receive compensation increase as incredible customer service is rare now a days. He really is an asset to this company.

Great guidance , very nice staff ! Best help getting things worked out .

This company is dishonest. It is a for profit company. They could care less about helping a young widow or anyone else. Just give the person cash / you can find an address if you really want to!!

Jose was very responsive, kind, understanding and very patient. He made the stress of everything melt away.

Well you paused my account for no reason and when I tried to find out why. You guys gave me the run around. I still don’t know why.

GoFundMe sucks if your not dead or illegal

Everytime I tried to put in the info to transfer funds nothing ever popped up on the screen for those options I’m not happy about it it takes too much time and not of it worked