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Company details
- Technical Service
- Business and IT Consulting Agency
- Business to Business Service
- Computer Networking Center
Written by the company
HighPoint Technology Group is an IT managed services provider based in Houston, TX that was founded in 2010. We offer managed services, private cloud services, security consulting, technology outsourcing, AV solutions, and advanced systems integration services. Our broad service catalog offers clients the ability to customize their IT service experiences while leveraging our common delivery methodology. We have aligned with the Disney Institute for internal employee leadership development, customer support experience management and business performance. It is our goal to transform the mundane tasks and concepts of IT administration into a Magical end user support experience. This endeavor is experienced through our technical capabilities where we utilize process orchestration, automation and AI to detect, analyze and automatically remediate over 95% of adverse network, server or desktop events without ever needing to interrupt a user, application or network service. For the remaining events, we absolutely understand that not everything can be done magically, which is why we invest 10% of our time every single week formally communicating, reinforcing, training and developing a culture of magic for our customers. This customer experience-centric concept is ingrained in every single staff meeting, operational decision and product development roadmap we perform as an organization.
Contact info
United States
- gohighpoint.com
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