Well laid out site with clear information and reasonable prices. The whole process from start to finish was simple, being kept up to date with tracking information until the item arrived, which was qu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fourth time I’ve purchased from Gold.co.uk and every transaction has progressed without a hitch. I may have hit lucky after a busy period as I know all dealers have been advising delays but deli... See more
Such an easy site to transact with. Clear easy to follow, well laid out and straightforward. My package arrived very quickly and was extremely well packed. Don’t hesitate to buy from these guys, they’... See more
I was really impressed with the service, and after searching around they are also very good on price compared to the main one always comes up first on the Google search engine, obviously they pay for... See more
Company details
Written by the company
GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.
Contact info
Floor 16, Centre City Tower, B5 4UA, Birmingham, United Kingdom
- 0121 369 3000
- support@gold.co.uk
- gold.co.uk
4.7
Excellent
2K reviews
Replied to 13% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was easy from the start
March 4, 2026
Honestly
Honestly, if I had the option to give 100 stars, I would do so without hesitation. The customer service I received went far beyond what you would normally expect. They listened to my issue very carefully and treated me with great respect. They also followed up with a couple of calls to check on the progress and make sure everything was resolved.
What impressed me the most was that they handled the situation not like a company focused on making money, but like a team that genuinely cares about customer satisfaction and doing what is right for the customer.
A Special thank you to Ben and Stephanos. I truly appreciate the effort you put into resolving my issue.
Ness
March 12, 2026
Unprompted review
Definitely Recommended
Product availability, fast and efficient service
I would definitely recommend Gold.co.uk and I will use them again. Thank you!
March 4, 2026
Easy to buy
Easy to buy, trustworthy, very quick delivery. On a par,
price wise, with other companies.
March 4, 2026
The gentleman I actually spoke to makes…
The gentleman I actually spoke to makes it much easier
March 4, 2026
Easy to navigate website great product…
Easy to navigate website great product really happy with service
February 28, 2026
Great company to deal with
Great company to deal with, staff are great and helpful deliveries are fast and secure. Always buy my gold and silver from Gold.co.uk
March 3, 2026
Great customer support
Great customer support! I was unsure what to order but with their help I was able to pick the best gift for my girlfriend - I will order again.
December 2, 2025
Unprompted review
I find they have a good selection at a…
I find they have a good selection at a good price and dispatch very fast. Really good company and will continue doing business with them
February 24, 2026
Simple to order and pricing was clear
February 28, 2026
Excellent as usual.
February 27, 2026
Order on Monday and arrived on Tuesday…
Order on Monday and arrived on Tuesday first class service 5 star's
February 24, 2026
Great service would definitely use…
Great service would definitely use again many thanks!
February 24, 2026
Such an easy site to transact with
Such an easy site to transact with. Clear easy to follow, well laid out and straightforward. My package arrived very quickly and was extremely well packed. Don’t hesitate to buy from these guys, they’re completely trustworthy and quick to deliver.
February 23, 2026
Fast efficient delivery
Fast efficient delivery
Good customer service
Would recommend to anyone thinking of investing
February 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.