Gold Bank® Reviews 

907
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and secure delivery service, noting that their purchased items always arrive very promptly and in top condition. Many people also highlight the highly competitive prices, professional staff members, and the exceptionally straightforward online purchasing process when buying items online. However, some reviewers were not happy with customer service, mentioning frustrating difficulties reaching support or getting clear answers to their problems. A few other people also felt that the official website and online ordering system could occasionally be quite slow or complicated to navigate during transactions.

What people talk about most

Service

Reviewers consistently share positive feedback about the service, highlighting a quick, straightforward, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and secure shipping... See more

Product

Customers had positive experiences with product, noting that items arrive exactly as described and in... See more

Price

People report positive experiences with price, highlighting competitive rates and wonderful pricing for gold... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as polite, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I had placed my order the delivery was fast secure and efficient. The initial security check was very lengthy and would not accept my date of birth ! The website was slow and not very easy to u... See more

Rated 4 out of 5 stars

competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service

Rated 4 out of 5 stars

Super price and delivery speed. I would have preferred to gamble on a cheaper postage option though, the price for which is not obvious. Also there's an ID check with a non-UK firm involved too,... See more

Rated 4 out of 5 stars

Excellent service and delivered with care within expected timescale, thank you


Company details

Written by the company

We are an independantly owned precious metals company specialising in buying a selling various precious metals such as Gold, Silver, Platinum & Palladium. Based in london and established over 30 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

907 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(907)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

slow website

competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service

February 2, 2026
Rated 5 out of 5 stars

Good price and excellent service

Today I had an appointment to sell some silver that I had arranged through the website. The whole process was very easy, I got an excellent price and the staff at the Green Street branch where I made the transaction were professional and friendly. I would highly recommend Gold Bank if you wish to buy or sell precious metals, particularly the Green Street branch.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

I have received my gold bar 10g which i…

I have received my gold bar 10g which i purchased in their web, very quick delivery via royal mail with signature required. packaging was excellent too. i am happy with the service and my experience in their web was great; clear information and smooth transaction. thank you very much, i will purchase again.

January 2, 2026

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