Goldcar 

STOP! Do not rent your car at Goldcar you will definitely be cheated

We will not use this company again and do not recommend it to anyone. My wife and I booked a car for five days, with a Faro airport pick-up. The lady at the desk was great until she told us we were not insured and needed us to pay a further 110 euros. We showed her our booking, which clearly stated we were insured, other than the usual excess, of which we are aware. We even rang the booking agent's number but the receptionist was unwilling to speak with them. She became rude and brushed us to one side to deal with another customer, which we didn't allow her to do. It was a terrible experience and caused us upset during our holiday, as we were concerned the company might try to claim we had caused some damage - there were plenty of marks and bumps on the car. Checking the car back in was awkward too. No-one came to look at the car so we returned to the car check-in desk. Again we were confronted with a rude and dismissive lady. The young men who checked the car condition both in and upon return were great with us.
This is the third time this year we have hired cars in Europe, so we are familiar with the process. It's the first and last time with Goldcar. I suggest you avoid them, even if you pay a little extra.

GOLDCAR - BEWARE BEWARE HIGHWAY ROBBERS DONOT USE

We booked a car with Goldcar, i took insurance out in the UK, they tried to see me insurance at the airport, but i said no.
When i handed the car back to Goldcar after 10 days it was all checked over no damage was found and the paperwork was signed by them.
So i though great, i checked my credit card statement the day after i got home to find Goldcar had taken 400 Euros off my card.
When i tried to contact Portugal customer services they donot answer, so i rang the Spanish customer services, who informed me that the payment was for damage to the windscreen, that they found when the car was being cleaned.
SO BEWARE EVEN IF YOU HAVE YOUR PAPERWORK SIGNED ON HANDING THE CAR OVER, THEY CAN STILL TAKE MONEY OFF YOUR CAR.

Not possible to describe how bad this company is. I used the Faro airport branch and waited nearly an hour before it was my turn at the desk and spent that hour listening to every single customer arguing with the staff there as the staff tried to cheat and lie their way to their commission targets. When it was my turn the same happened as they lied about extras and refused to give me the car I had already paid for online unless I paid extras for a diesel car (didn't want a diesel) toll transponder (wasn't going on the motorway) quick return (didn't want it) and airport tax (was already included in the booking). I had been waiting nearly an hour with 2 small children in the baking heat, so eventually paid as I just wanted to get to my hotel, but I guess they know that and that is why they get away with it.

Avoid these cheats, at all costs.

Day light robbery! They invent add-on charges such as diesel tax (didn't book a diesel), time license held (I am 43 but only had a license for 3 years), deposits for this and that! On my booking confirmation it says: to pay €0 but unfortunately they ended up taking another 300 euros due to extra costs.More people should make official complaints to EU as this company should be stopped! My wife is a lawyer and we will be taking this as far as i can. I am a web developer and will be creating a campaign to warn the world of these crooks!!!!

If I could give GOLDCAR zero stars I would.
I hired a car from them through a booking agency and also bought damage waiver insurance with AXA,
At Faro airport they would not accept the AXA additional cover and comprehensively ripped me off, charging €30 insurance per day or a down payment of €1200 which overloaded my credit card and was refused. They would not accept my wife's credit card.
GOLDCAR hide behind the small-print, they are unfair and do not deserve any trade whatsoever.
However I would say the staff are very friendly.
If anyone reads this review and still books they need their head examining.

Se eu pudesse dar zero estrelas ao GOLDCAR, eu faria.
Eu contratei um carro deles através de uma agência de reservas e também comprei um seguro de renúncia de danos com a AXA,
No aeroporto de Faro, eles não aceitariam a cobertura adicional do AXA e me arrancaram completamente, cobrando 30 € de seguro por dia ou um adiantamento de 1200 € que sobrecarregou o meu cartão de crédito e foi recusado. Eles não aceitariam o cartão de crédito da minha esposa.
Os GOLDCARs se escondem atrás das letras pequenas, são injustos e não merecem qualquer tipo de troca.
No entanto, eu diria que a equipe é muito simpática.
Se alguém lê esta resenha e ainda livros, eles precisam examinar a cabeça