Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.
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Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!
Contact info
1000 North Circular Road, NW2 7JP, London, United Kingdom
- +44 (0) 7972222172
- info@golden-curl.com
- www.golden-curl.com
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Replied to 94% of negative reviews
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Excellent customer service
Excellent customer service. Just had a warranty case and all was handled perfectly. Received a new device within a few days.
I got 60% of and the Product was acept…
I got 60% of and the Product was acept I ordert. I am so happy
Excellent customer service.
"I recently received my Golden Curl…
"I recently received my Golden Curl device and I am very happy with it. The quality is excellent, and it works exactly as described. The delivery was also quick. I would definitely recommend this product to others. Great service!"
Very happy with their service
Very happy with their service!
And of course their tools
"Excellent warranty service for the…
"Excellent warranty service for the straightener!"
Customer service excellent
Customer service excellent, focus on quality and quick resolution for avoid complain by customer.
I would like to thank the Golden Curl…
I would like to thank the Golden Curl team for their excellent customer service and support.
I am very happy with the quality of Golden Curl products. The styling tools are easy to use, work perfectly, and deliver great results. The team was friendly, responsive, and helpful throughout the entire process.
Thank you for standing behind your products and taking care of your customers. I highly recommend Golden Curl to anyone looking for high-quality hair styling tools.
Good experience
Perfect experience
After about a year from purchasing the iRed straightener, I experienced some issues with the device. However, what truly made the difference was Golden Curl’s customer service. From the very first contact, the team proved to be responsive, efficient, and highly attentive: within a very short time, I received a new straightener.
Such efficient, customer-oriented service is not something to be taken for granted and truly deserves recognition.
I am extremely satisfied with the overall experience and would highly recommend Golden Curl.
Received replacment
Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was sent to our house and we are very satisfied. Thank you
Great service
Great service, a true professional service. I highly recommend.
Replacement Straighteners.
Was very happy with my replacement straighteners and the good service I received from Golden Curl. Brilliant straighteners!!
The worst priduct and customer service…
The worst priduct and customer service also. I will never recommend.Got an issue with my straightener , was not heating up.Twice i went to see them, they check and said it good its still heating in the store. I told them something must be wrong how come at my place its not heating up.Today i went there again but same respond no its good. Now i just put in plug and my straightener suddenly sparked and burn my hand.. it could get worse.. not recommend at all..

Reply from Golden Curl
Golden curl cheats
I went yesterday to a summer fayre in The Netherlands (Libelle zomerweek) and came across Golden Curl. A very friendly English speaking guy convinced my sister and me about the new infrared curler and straightener and at the end of the day we bought a curler asking again if this was an infrared one which he confirmed. Today reading into this product I realised he sold us a standard curler and not the infrared one. When we went back, quite a journey but we felt so cheated, he denied he had told us the curler was infrared technology, only the straightener. We knew he was trying to talk himself out of it and he got really furious and walked away to the manager. Another member of staff told us again it was an infrared one. When the manager confirmed that while the website says something different she gave us our money back and when I confronted her with the fact that everyone tells us something else she told us she would talk to the company. When we left I checked and the straightener they are selling is also not infrared. They are lying and trying to get rid of old models. I felt very unsatisfied even though I had my money back and was disappointed with myself I didn’t warn other customers.
Very disappointing a luxury brand like that has to treat their customers like this. Who can you trust?

Reply from Golden Curl
great service!
I returned a faulty pair o…
I returned a faulty pair o straighteners under guarantee and they were replaced. Very good communication.
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