Golden Curl Reviews 

1,282
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, noting the team's professionalism, helpfulness, and quick resolution of issues. Many people appreciate the high quality of the products, finding them effective for styling and achieving long-lasting results, even on difficult hair types. Reviewers often highlight the ease of use and the overall positive experience with the styling tools. However, some customers also noted that their products experienced issues or stopped working after some time. Despite these occasional defects, many reviewers expressed satisfaction with the warranty process, as replacements were often provided quickly and without hassle.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Quality

Reviewers mention positive feedback about quality, with many considering the products to be the best they... See more

Service

Customers had positive experiences with service, often highlighting quick support and efficient,... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as friendly, responsive, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.

Rated 4 out of 5 stars

My curler arrived not so long ago, and even though the shipping company had some problems on the way and it arrived much later than it was expected, the curler is amazing, and I really like it. My hai... See more

Rated 4 out of 5 stars

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was... See more


Company details

  1. Hairdresser
  2. Hair Product Store

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(1,282)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

"I recently received my Golden Curl…

"I recently received my Golden Curl device and I am very happy with it. The quality is excellent, and it works exactly as described. The delivery was also quick. I would definitely recommend this product to others. Great service!"

July 1, 2026
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Rated 5 out of 5 stars

I would like to thank the Golden Curl…

I would like to thank the Golden Curl team for their excellent customer service and support.
I am very happy with the quality of Golden Curl products. The styling tools are easy to use, work perfectly, and deliver great results. The team was friendly, responsive, and helpful throughout the entire process.
Thank you for standing behind your products and taking care of your customers. I highly recommend Golden Curl to anyone looking for high-quality hair styling tools.

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect experience

After about a year from purchasing the iRed straightener, I experienced some issues with the device. However, what truly made the difference was Golden Curl’s customer service. From the very first contact, the team proved to be responsive, efficient, and highly attentive: within a very short time, I received a new straightener.
Such efficient, customer-oriented service is not something to be taken for granted and truly deserves recognition.
I am extremely satisfied with the overall experience and would highly recommend Golden Curl.

May 19, 2026
Unprompted review
Rated 2 out of 5 stars
Golden Curl logo

Reply from Golden Curl

Dear Client, thanks for your feedback. Actually, it's a very simple procedure if you follow the steps step by step and our customer service is always there for you to assist you. Kind regards

Rated 4 out of 5 stars

Received replacment

Unfortunately the product broke after 10 months and even though we ran into some initial issues with customer service I am glad to say that Hatice helped us quickly and efficiently. A new product was sent to our house and we are very satisfied. Thank you

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

The worst priduct and customer service…

The worst priduct and customer service also. I will never recommend.Got an issue with my straightener , was not heating up.Twice i went to see them, they check and said it good its still heating in the store. I told them something must be wrong how come at my place its not heating up.Today i went there again but same respond no its good. Now i just put in plug and my straightener suddenly sparked and burn my hand.. it could get worse.. not recommend at all..

April 29, 2026
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client, thanks for your feedback and sorry for your experience. Would you kindly contact us via info@golden-curl.com so we can assist you with your matter? Thanks and Kind regards

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Rated 1 out of 5 stars

Golden curl cheats

I went yesterday to a summer fayre in The Netherlands (Libelle zomerweek) and came across Golden Curl. A very friendly English speaking guy convinced my sister and me about the new infrared curler and straightener and at the end of the day we bought a curler asking again if this was an infrared one which he confirmed. Today reading into this product I realised he sold us a standard curler and not the infrared one. When we went back, quite a journey but we felt so cheated, he denied he had told us the curler was infrared technology, only the straightener. We knew he was trying to talk himself out of it and he got really furious and walked away to the manager. Another member of staff told us again it was an infrared one. When the manager confirmed that while the website says something different she gave us our money back and when I confronted her with the fact that everyone tells us something else she told us she would talk to the company. When we left I checked and the straightener they are selling is also not infrared. They are lying and trying to get rid of old models. I felt very unsatisfied even though I had my money back and was disappointed with myself I didn’t warn other customers.
Very disappointing a luxury brand like that has to treat their customers like this. Who can you trust?

April 21, 2026
Unprompted review
Golden Curl logo

Reply from Golden Curl

Dear Client,
thanks for your feedback. We have contacted you via email already. Please get back to us. Kind regards

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