I got the MagneticShield from Golden Concept, and I’m really impressed. It feels solid, looks sleek, and the magnetic attachment works perfectly – super stable and easy to use. Delivery was fast, ev... See more
Company replied
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True luxury is not only the product, but the service I contacted Golden Concept regarding a strap that did not fit my watch case. The case was purchased in November 2023 and is still in exc... See more
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The team at Golden Concept was great! My husband’s watch band had broken and they replaced it quickly and with grace! They were out of stock and sent me the floor model, an exact replacement that was... See more
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The Golden Concept phone case is truly in a league of its own. From the moment you unbox it, you can feel the craftsmanship and attention to detail that defines Swedish design. The finish is absolutel... See more
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Company details
Written by the company
Golden Concept creates the world's most luxurious and desirable iPhones- and accessories. Always free express shipping and door-to-door service.
Contact info
Baltzarsgatan 20, 21136, Malmö, Sweden
- +46700555666
- info@goldenconcept.com
- goldenconcept.com
4.5
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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True luxury is not only the product
True luxury is not only the product, but the service
I contacted Golden Concept regarding a strap that did not fit my watch case. The case was purchased in November 2023 and is still in exceptional condition, which truly reflects the high quality and craftsmanship of the brand.
What impressed me most was the service: I received a personal response within 30 minutes, even in the evening. The team immediately confirmed the issue and offered an outstanding solution — the correct strap was provided free of charge, I was allowed to keep the original one, and I only had to cover the shipping costs. Effortless, generous, and highly professional.
Everything about Golden Concept feels premium, right down to the smallest details. Even the packaging itself is a true “wow” experience, perfectly aligned with a high-end luxury brand.
This is exactly how a luxury brand should operate: flawless products, exceptional service, and real attention to the customer. I will without hesitation continue purchasing from Golden Concept in the future.
Highly recommended.
January 8, 2026
Unprompted review
Reply from Golden Concept
Dear Vlaminck
Thank you so much for taking the time to share such a thoughtful and generous review.
We’re delighted to hear that both the product quality and the service experience met your expectations.
Knowing that you felt supported, valued, and confident in our solution means a great deal to our entire team.
Thank you for your trust, your loyalty, and your kind recommendation. It has been an absolute pleasure assisting you, and we truly look forward to welcoming you back to Golden Concept again in the future.
Warmest regards,
The Golden Concept Team
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The team at Golden Concept was great
The team at Golden Concept was great! My husband’s watch band had broken and they replaced it quickly and with grace! They were out of stock and sent me the floor model, an exact replacement that was in perfect condition. I so appreciated the active communication and response!
December 19, 2025
Unprompted review
Reply from Golden Concept
Dear Carrie,
Thank you so much for taking the time to share such a thoughtful review. It truly means a lot to all of us at Golden Concept.
We’re very happy to hear that we could assist you quickly and that the replacement met your expectations. Even when an item is out of stock, our goal is always to make sure our customers are taken care of without compromise, and we’re glad the solution worked perfectly for you.
Your kind words about our communication and service are deeply appreciated and motivate our team to continue delivering the best possible experience. Please don’t hesitate to reach out if we can ever assist you again—we’re always here to help.
Warm regards,
Golden Concept Team
I got the MagneticShield from Golden…
I got the MagneticShield from Golden Concept, and I’m really impressed. It feels solid, looks sleek, and the magnetic attachment works perfectly – super stable and easy to use. Delivery was fast, everything came well-packaged, and you can tell they really care about quality.
Honestly, it makes my phone look and feel premium, and I couldn’t be happier. Definitely a 5-star experience.
December 19, 2025
Unprompted review
Reply from Golden Concept
Dear Dan
Thank you so much for sharing such a wonderful review 🌟
We’re truly happy to hear that you’re enjoying the MagneticShield and that it met your expectations in both quality and design. Knowing that you appreciate the solid feel, sleek look, and magnetic functionality means a lot to our team, as every detail is carefully considered.
Thank you for your trust in Golden Concept.
Best Regards
Golden Concept Team
Best solve problem!
First of all, I would like to thank the company for such a high level of customer service. They truly satisfy the needs of clients in any controversial situation. They respond quickly and offer a solution in favor of the client. I ordered a watch strap and unfortunately it turned out to be a manufacturing defect and they were happy to send me a new strap or give me a refund. As a result, I can safely say that they are one of the few who really provide service at the level and through actions and not just words.
November 21, 2025
Unprompted review
Reply from Golden Concept
Dear Али
Thank you truly for your thoughtful review.
We are very grateful that you shared your experience with us.
We always do our best to support our customers in any situation, and it means a lot to hear that you felt taken care of. We’re simply glad we could help and offer a solution that made things right for you.
Thank you again for your trust and kindness — it really encourages us to keep improving every day.
We appreciate having you as part of the Golden Concept family.
Warm regards,
The Golden Concept Team
Golden Concept, great products and impressive service
Regular customer by Golden Concept for some years, I received last Friday the new ordered iPhone case. For once it did not suit perfectly. I contacted the after sales service at 12h30. At 15h30, feedback from the service: the wrong case was delivered. A new case was already on my way and all docs for returning the wrong delivery was annexed. Today on Monday I got the new one, suiting perfectly. Impressive. Golden Concept is not only selling exceptional products in amazing quality, they also offer a top service quality when (sometimes), an error happens. Hat’s up for the team.
November 17, 2025
Unprompted review
Reply from Golden Concept
Dera Eric
Thank you so much for your kind review and for being a loyal Golden Concept customer over the years. We truly appreciate your trust.
We’re very glad that you liked our service and that the replacement case fits perfectly. Even though mistakes can happen, our target is to do our best to take care of our customers and make things right as fast as possible.
Your thoughtful words mean a lot to us and to the whole team.❤️
Thank you again for taking the time to share your experience — it really motivates us.💫
Warm regards,
The Golden Concept Team
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I love Golden Concept design and…
I love Golden Concept design and wonderful customer service and support.
November 12, 2025
Unprompted review
Reply from Golden Concept
Dear Clayton
Thank you so much for your kind words and support! 🌟
We’re truly delighted to hear that you love our designs and appreciate our customer service. Creating both exceptional products and an excellent experience for our customers is what drives us every day.
With gratitude,
The Golden Concept Team
It's a truly luxurious brand with…
It's a truly luxurious brand with impeccable design in every detail. They've never lost their distinctive identity since their very first collection. The craftsmanship is consistently flawless and refined. Everything they create is beautifully designed - I absolutely love it. The price reflects the quality and materials. It may seem high, but it's the kind of high that shows confidence in their craftsmanship - not overpriced, just right for what you get. Everything is exceptionally well-made, durable,
and elegantly designed.
November 12, 2025
Unprompted review
Reply from Golden Concept
Dear Pete
Thank you sincerely for your thoughtful and beautifully written review. ✨
We’re truly honored by your words and delighted to know that you value the craftsmanship, design, and timeless identity that define Golden Concept. Our mission has always been to create pieces that embody both elegance and endurance — your appreciation means the world to us.
With gratitude,
The Golden Concept Team
The new design looks very beautiful
The new design looks very beautiful. I still insist on using Golden Concept products. I have used many products and have never been disappointed in the quality, care, and information provided. If anyone wants to try it, I recommend that you have at least one Golden Concept product to understand and get into this brand.
November 12, 2025
Unprompted review
I’m getting another RS Apple Watch Strap
Recently ordered and received the RS Apple Watch strap, and absolutely love it! I’ve been wearing it every day. The quality is top-notch, and it looks fantastic. It feels durable and stylish, and it’s become my go-to band for any occasion.
September 18, 2025
Unprompted review
Reply from Golden Concept
Dear Jung
Thank you so much for sharing your wonderful feedback! We’re truly delighted to hear that you’re enjoying your RS Apple Watch strap and that it has become your everyday favorite. Knowing that you appreciate the quality and design means a lot to us. We look forward to accompanying you on many more occasions with your Golden Concept pieces!
Warm regards,
The Golden Concept Team
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Luxury Meets Precision – Golden Concept Phone Case
The Golden Concept phone case is truly in a league of its own. From the moment you unbox it, you can feel the craftsmanship and attention to detail that defines Swedish design. The finish is absolutely premium sleek, elegant, and with a stunning golden tone that gives your phone a luxury feel without being flashy.
October 20, 2025
Unprompted review
Reply from Golden Concept
Dear Afreen,
Thank you sincerely for your wonderful words — we’re truly honored by your appreciation. ✨
It brings us great joy to know that you value the craftsmanship and design that go into every Golden Concept creation. Our goal has always been to combine Swedish precision with timeless luxury, and your feedback beautifully reflects that vision.
We’re grateful to have you as part of the Golden Concept family.
Warm regards,
The Golden Concept Team
Thank you for taking such good care of…
Thank you for taking such good care of me. The product is under warranty and the replacement and claim process was very quick. I am very impressed. Thank you.
October 15, 2025
Unprompted review
Reply from Golden Concept
Dear Win
Thank you so much for your kind words! 🌟
We’re truly happy to hear that you felt well taken care of and that the replacement process went smoothly. Our goal is always to make things as effortless and positive as possible for our customers.
We truly appreciate your trust in us and look forward to serving you again in the future. 💛
Warm regards,
The Golden Concept Team
Scam Scam Scam
In my experience this business is an absolute scam! I bought the iPhone Case / RST17 - Magnetic Shield Alligator Edition - Matte Orange. It looks good, but from functionality it is an absolute junk. The magnet does not hold and case can easily detach from the phone which renders the case useless. I had specifically had requested assurance that the case would fit snug and protect the phone, and customer service made misrepresented. I requested return, but customer service alleged item was in used condition, when in fact it was never used and was only tested on one phone, which confirmed this was a useless and overpriced iPhone case.
Update: As Golden Concept’s response indicates they will come up with every fabricated and false excuses to not honor a valid return. My advice DO NOT buy their overpriced junk. I have filed a credit card dispute as dealing with their customer service is a waste of time.
October 7, 2025
Unprompted review
Reply from Golden Concept
Dear Customer,
We are very sorry to hear that you were not satisfied with your experience. Our team has been in contact with you over the past few weeks, doing our best to assist and find a fair and transparent solution.
However, as clearly stated before the return, all items must be unused and in original condition. Unfortunately, the product was received back used and deeply scratched, which made it impossible for us to process a refund.
To ensure complete fairness, we even opened a formal investigation with DHL to verify whether any damage could have occurred during transit.
Please note that all our cases are individually tested before shipping, and when we received your item back, we re-tested its magnetic connectivity — it met Apple’s original standards exactly as described. The product therefore functions as advertised in both protection and performance.
We truly regret that this situation could not be resolved as you wished. Golden Concept has always aimed to provide exceptional service and premium craftsmanship, and we remain committed to treating every customer with respect, honesty, and fairness.
Kind regards,
Golden Concept Support Team
The very best in material quality and masterful design and craftsmanship.
I bought Apple Watch Case / RSCIII49 - Gold Carbon. This is a stunning piece of art, and I’m truly proud to be part of the Golden Concept culture. The design delicately captures every detail with remarkable attention, and the materials used are of exceptionally high quality. You can feel it the moment you take it out of the box—it’s substantial yet lightweight, with a solid and durable feel. I have absolutely no regrets about spending a single penny on this, and I’m already planning to buy another one for my wife.
June 10, 2025
Reply from Golden Concept
Dear Phuwadit,
Thank you for such a thoughtful and inspiring message! 🙏 We're truly honored to hear how much you appreciate the RSCIII49 – Gold Carbon. ✨ Knowing that our craftsmanship and attention to detail resonated with you means the world to us. We’re thrilled to have you as part of the Golden Concept family 💛 and can’t wait to help you find something special for your wife too! 😊
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The best of apple watch case.The detail…
The best of apple watch case.The detail of material and design are unique and premium equipment. We always use it.
Keep continuous to lunch new products of Golden Concept Brand.
May 31, 2025
Unprompted review
Reply from Golden Concept
Thank you so much for your wonderful feedback! We're truly honored to hear that you enjoy our Apple Watch cases and use them regularly. Your support means everything to us, and we’re excited to keep bringing you more exceptional products from Golden Concept.
Great products and even greater customer service
Great products, very fast shipping and even greater customer service! Thank you!
May 15, 2025
Unprompted review
Reply from Golden Concept
Dear Customer
Thank you so much for your kind words! 😊
We’re thrilled to hear you’re happy with the products, shipping, and service.
It truly means a lot to us — thank you for being a valued customer! 🙏
– Team Golden Concept
Great product
Great product
Best looking apple watch case out there the finishes of the case is amazing detailed the customer service is also excellent as well.
April 1, 2025
Unprompted review
Reply from Golden Concept
Dear Thitiphan
Thank you so much for your wonderful feedback! 🙏
We’re thrilled to hear that you love the design and finish of the case — we take great pride in the details.
It also means a lot to know our customer service made a positive impression.
Thanks again for your support and for choosing Golden Concept!
– Team Golden Concept
Very professional and reliable company
Very professional and reliable company
I bought the first case in 2022 and it stayed for 3 years in a perfect condition but my apple watch stopped working
I got the new ultra 2 and i bought the black case
It kept opening on my wrist and sometimes falling
It was broken i sent a video to the customer care and immediately they shipped a new one
Thanks golden concept for being so professional and honest
I will always be your customer and recommend you for my circle of people
May 3, 2025
Unprompted review
Reply from Golden Concept
Dear Mustafa,
Thank you so much for taking the time to share your experience, it truly means a lot to us.
We’re so happy to hear that your first case served you well for three years and that you chose Golden Concept again for your new Apple Watch Ultra 2. We're sorry to hear about the issue you experienced, but we’re glad our team could resolve it to your satisfaction.
Your kind words about us are deeply appreciated, and your continued loyalty and support inspire us to keep delivering the very best. It’s customers like you who make what we do so rewarding.
Thank you once again for your trust and for recommending us within your circle, we look forward to continuing this journey with you.
Warm regards,
The Golden Concept Team
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Luxury and Speed
I recently purchased an Apple Watch case and an iPhone case from Golden Concept, and I couldn’t be happier! Both are crafted with premium materials, giving my devices a sleek, high-end look. The attention to detail is amazing, and they fit perfectly. On top of that, shipping was incredibly fast. I received my order in no time! Highly recommend for anyone looking to add a touch of luxury to their tech!
January 8, 2025
Unprompted review
Reply from Golden Concept
Dear Customer,
Thank you so much for your kind words! It makes us really happy to hear that you love your Apple Watch and iPhone cases.
We put a lot of care into crafting them, so knowing that they’ve met your expectations means a lot to us. And we're glad the shipping was fast too! We truly appreciate your support and hope you continue to enjoy your new cases.
Thanks again for choosing Golden Concept – it really means the world to us!
Elegance & Protection in One
This premium leather case offers a perfect blend of sophistication, durability, and functionality. Made from genuine full-grain leather, it exudes elegance while providing superior protection with reinforced edges and a soft microfiber lining. The slim, ergonomic design ensures a comfortable grip, precise cutouts, and wireless charging compatibility. A must-have for those who value style and quality.
⭐ 5/5 – Highly Recommended!
February 28, 2025
Unprompted review
Reply from Golden Concept
Dea Maneli
Thank you for your wonderful review! We're thrilled to hear that you appreciate our premium leather case's elegance, durability, and functionality. Your kind words inspire us to keep delivering quality and style. Enjoy your case! 💫
I bought one of your cases and it’s…
I bought one of your cases and it’s really extraordinary, I totally enjoyed it.
February 21, 2025
Unprompted review
Reply from Golden Concept
Dear Mani
Thank you for your kind words! We're so glad you’re enjoying your case and that it exceeded your expectations. Your support means a lot to us! 🙌✨
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