Have not recieved order. Cannot contact them, do not reply to emails, phone is switched off. Have not replied to Instagram message. Have had to get bank involved. Finally recieved package, though... See more
Company replied
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Have not recieved order. Cannot contact them, do not reply to emails, phone is switched off. Have not replied to Instagram message. Have had to get bank involved. Finally recieved package, though... See more
Company replied
I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisi... See more
Company replied
Best pants out right now bought 1 pair for a client 48 hrs later on my 2nd purchase and patiently waiting to see what drops nextweek. Trust me the heat and diversity of these pants/ jeans dosent stop... See more
It is now July 17th and I have yet to hear anything despite me contacting them through email a few times. All I know is that my order had been placed but since then I have received nothing. It woul... See more
Luxury Jeans Made In The U.S.A: Carrying on a 30 year old family business. GOLDEN continues to make the same quality denim it was raised on. -StayGolden
United States
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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I regularly shop with brands and stores like Valabasas, MNML, CultureKings & FSFNYC, always had smooth experiences with fast shipping and solid customer service. I decided to try GoldenDenim to see how they compare, but the experience has been disappointing. I’ve waited far too long with no communication or movement. I’ve never left a negative review before, but this one earned it. Atp I’m over it they can keep it 👎🏽
Have not recieved order.
Cannot contact them, do not reply to emails, phone is switched off.
Have not replied to Instagram message.
Have had to get bank involved.
Finally recieved package, though they never replied to my request, no updates on delivery, no apologies for poor customer service. All they have done is contact trust pilot for me to review my review, saying thst don't think it's relevant, well this is me reviewing my review

Reply from GOLDEN
I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisis they contacted me as fast as they could about my order . They have the most respectful professional customer service I have ever experienced. Being a smaller business that runs off word of mouth has its perks becuase these guys treat you like family . I will definitely be shopping with them again & AGAIN .

Reply from GOLDEN
Omg!
I have received my first ever order from this website.
I am already inlove with their tank dresses.
To be honest it’s absolutely good quality and so worth it.
If I can give 10 start I would.
The items I recieved were amazing. I couldn't be happier with my order. I love the brand, & have been doing for years, & will continue to do so. Stay golden

Reply from GOLDEN
Golden denim has always gone above and beyond with customer service. They even made me a code for a pair of jeans that weren’t on sale. I have purchased about 12 pairs of pants from them and they all have been amazing. I’ve never had any problems I would recommend them to anybody One of one Place to buy jeans I would recommend it to anybody

Reply from GOLDEN
Guy, Abe, actually called me personally when I was worried about my order. Handled it professionally. Website could use more variety (items & prices), but the pants are great. I will shop again. 👍🏾💯

Reply from GOLDEN
They are thieves Spent $125 on a pair of jeans on April 4th it's April 16th as of writing this and they never shipped them even baught the package protection. I tried contacting them for an update called numerous times just rang rang and rang than went to voice-mail. Tried the help chat gave them my order number and they just stopped responding. They seem to be ignoring me.
Update: They contacted me back to say the order was cancelled and that if I want to re order them I half to pay with PayPal took them 2 weeks to let me know the order was canceled customer service service is a joke!

Reply from GOLDEN
Most definitely five stars I bought a tons of different jeans from ksubi to purple and honest all bs a side the quality lacks in those brands just after a few washes the colors either fade or the material loses its durability. Now with that being said with my Golden denims I don’t have any of those problems my jeans are durable never fade too fast and fit the best out of any jeans I own like I’ve said before these jeans are quality awesome designs and worth my money best part of it is they’re always delivered to me very fast they never lack I order them that week and they’re here on my porch within two days or 3 maximum super fast so stop lacking no what ifs and just get you a pair and you’ll see what I’m talking about you feel me!

Reply from GOLDEN
Best pants out right now bought 1 pair for a client 48 hrs later on my 2nd purchase and patiently waiting to see what drops nextweek. Trust me the heat and diversity of these pants/ jeans dosent stop with golden and customer service was beyond great if there's a problem someone will always respond thank you so much again. Keep going you will most definitely have our attention to see what's new weekly....
It was a great convenient experience. Curbside pick up was quick and easy, then I tried them on and needed a smaller size so I mailed them in and they sent the correct size I needed back to me, quicker than I expected. A1 customer service & the quality of the denim was immaculate I’ll definitely be purchasing more real soon. I have over 80 pairs of stacked & flared pants & to be completely honest the two pairs I just purchased are by far by favorite pants out of my whole collection! Thank you guys for making it so easy! & thanks for making such top quality stacks they fit amazing!

Reply from GOLDEN
Looking for nice quality designer jeans and found out about Golden Denim, we've been together ever sense.
Love the jeans period..
The customer service was great. Even though they took time to get back to me they got back with me and helped me out handled things professionally.
Golden denim is the absolute best when it comes to the Quality,Fit,Style! I searched all over for the perfect pair of stacked jeans. Golden denim did not disappoint! And more importantly the customer service is remarkable. Absolutely the best! I can’t say enough good things about this company and the staff!
Honestly the best jeans I’ve ever had from the designs and variety of color ways they have it all I felt very welcomed the staff is great and last but not least the communication they have with the clientele is spot on thanks for everything I cant wait for my next pair of “golden” jeans.
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